RingCentral Reviews

RingCentral
RingCentral Average User Rating

Based on 104 Reviews

RingCentral is an award-winning business VoIP provider that received a 2009 Webware 100 award for Communication given by Webware, a CNET site that provides people with news on useful web applications. Read reviews of RingCentral below, or write your own.


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104 Users Reviewed RingCentral on www.voipreview.org

RING CENTRAL IS KILING ME

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Sounds great!! I can use my 800 number from my cell phone! I work from the road, what a great solution!

The Bad:

ANY call that comes in to my cell phone, or ANY TEXT will automatically drop the call. If I'm on my business line, aka my RING CENTRAL line, the call DROPS. When I called customer service, they said they're aware, and that their engineers are working on it. Well, great,but in the meantime, you look like a fool when your calls drop, your voice mail doesn't go through. It makes you look very very unprofessional. I would be better off going to a rotary phone, this is a MAJOR problem. Don't bother with WRONG CENTRAL.

ANY call that comes in to my cell phone, or ANY TEXT will automatically drop the call. If I'm on my business line, aka my RING CENTRAL line, the call DROPS. When I called customer service, they said they're aware, and that their engineers are working on it. Well, great,but in the meantime, you look like a fool when your calls drop, your voice mail doesn't go through. It makes you look very very unprofessional. I would be better off going to a rotary phone, this is a MAJOR problem. Your business will suffer for it, not to mention your checkbook. All my cards, letterhead, and advertising have this call dropping joke listed. This company knew about this problem, but took my money anyway. Don't bother with WRONG CENTRAL.

RingCentral is an awesome company!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Sound Quality, Features (Conferencing, SMS, Fax, Call Recording), Price

The Bad:

No app for Windows Phone yet

Been with them for several months now. I was reading the previous reviews and I have to say I have had nothing but a great experience with them. From the sales person to the implementation department as well as number porting was seamless (We ported over 80+ lines). I did have some set up questions and called in and the support team answered them thoroughly. Again, we had another hosted provider prior and they were nothing but a nightmare. I am glad we found RingCentral and can't say anything but great things.

Customer Service Lacking

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Happy with the sound quality.

The Bad:

Customer Service does not seem to be based in the US and is difficult to resolve issues.

ringcentral

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

They have fair service for a good price. They need more fax features and a more robust iphone app. Need better way of sending faxes: now you need to identify the file and then attach it before it can be sent. This needs to be a one step process and has to be drag and drop.

Poor Service with RingCentral, Dropped Calls, Bad quality, extra charges

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Web dashboard Good concept when/if it works

The Bad:

Customer Service Wait times Call Quality Dropped Calls Billing Issues

We have been using RC for just under a year. We have 12 physical phones. I would NOT recommend RC for a small business. Their customer service takes Incredibly long to get through to a person for even a simple billing question. Average customer service call with them has been between 45 minutes to 1.5 hours when we have been trying to add in an analog line, or having issues with dropped calls. Dropped calls have been an on going issue since starting with them. Even when making a call at midnight, when neither call volume nor internet volume is high, I had a call drop. I had one of our employees track how many dropped calls she was having, and it averaged about 10 per week (approximately 15-20% of her calls). We have also had issues with transferring calls within our building. Sometimes it works and sometimes it doesn't. Calling them takes so long, and much of the time with the sporadic issues, they can't figure out the problem, it isn't worth calling them. We have done all their suggestions including increasing our internet band with and dedicating bandwidth to the phones. This did not fix the problems they were suppose to. It seems like their issues are with the way their system actually handles the calls. I'm writing this review while I have been on hold (31 minutes so far and haven't gotten to speak to a real person yet!) to find out why this mysterious $379 charge started showing up on our bill for "20,000 minute toll free bundle" that we have never heard of nor did we sign up for. We are in the process of switching to a different phone system. Update: I have been writing reviews for the past 54 minutes while I have been on hold trying to talk to someone about this billing charge. They must have started their memorial weekend early (it's 3:19pm on Friday), so I guess I'll give up and try another day to get through to them. Grrrr such a simple question.

RingCentral is OK - works most of the time

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Works most of the time.

The Bad:

Disconnects from the router quite frequently so calls are missed. Can't listen to messages without first saving them to disc. Makes this service inconvenient to use while at your desk and difficult if not impossible to use while on a cell phone.

Using this as a fax number and works most of the time. Cons are listed above. They switch your passwords around and you need to do resets quite frequently. Would like to port my main phone line over to Ring Central but won't until it's more reliable.

great user support

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The Good:

The Bad:

Best deal Around!

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Easy to make changes. If you have trouble on the web site, telephone tech support solves the problems.

The Bad:

Haven't found any todate.

I tell people I meet everyday about this service. As soon as they see the "866" number on my business card they know we are nationwide. Try finding a secretary to direct all your calls 24/7 for this price!

Fantastic. very impressed!

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The Good:

on 24 hours, no toner required. I can use from any computer. Looks very prfofessional, cheaper than a dedicated line

The Bad:

none

The service tech was absolutely fantastic. I will probably bring in other phone lines I use in my business to you because of the caliber of the employees you employ! very impressed!

Ring Central has changed our practice!

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Clarity of voice, ease of use, and Customer Service is superior by far! This is MUCH cheaper than the multi-line system we had at our physicians office and there is always someone available to help me!

The Bad:

None yet!

The rep was so patient and helpful. He greatly aided my understanding of the product as my husband and I work through the transition from traditional land-lines to RingCentral. He was supportive and informative and helped me to understand the many ways we would be able to make this work better in our office. Thank you.

RingCentral

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Appreciate the superior service, excellent know-how, courtesy and speed of RingCentral support team. Excellent use of remote access for troubleshooting. Great job tracking down and fixing my problem timely!

RingCentral is music to my ears!

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Customer Service Team is BEYOND GREAT!

The Bad:

NONE!!

I LOVE RingCentral. The level of customer service you provide is amazing! In a world where customer service seems to be last -- you have made it first. Thanks!!

LOVE this company!

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Outstanding customer service!!!! Great follow-up.

The Bad:

Can't think of a single bad thing to say about Ring Central.

So pleased with your service! Always know we can count on you when our internet goes down and we need help to forward calls to our cell phone while Comcast makes repairs. :)

RingCentral

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

everything: service, cost, features

The Bad:

can not think of one

Excellent service. I have tried several voip and non can compare with Ringcentral in features, customer service or pricing. RingCentral is the best in the business.

RingCentral, best voip service out there!

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

user friendly reliable great customer service

The Bad:

haven't found one yet

I love everything about RingCental for voip. It's eady to use out of the box and very user friendly. Managing users and departments is a breeze, not to mention their mobile app allows you to change settings from anywhere. RingCentral has allowed us to take our business to a whole new level!

Great VOIP Service and Customer Care

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Solid support and willingness to remain with me until we resolved the issue. Discovered an additional problem (at my end) following the call and emailed the solution to your support staff member for future reference. Support staff did a good job of helping to resolve the issue, some of which was outside of his control (as I discovered following our conversation).

previous analog fax line forwarding to Ring Central

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Service works extremely well for our fax needs--money well spent. Since the "sound quality" rating in this review is required, I'm giving them the benefit of the doubt with five stars, as I presume they use their own system, and sound quality on support calls with them has been excellent.

The Bad:

Plans and admin interface are somewhat dumbed-down, making more clicks and screens than quick and direct user/line/service administration I'd prefer.

Rep was a pleasure to work with--she was able to use tools at hand to identify the nature of the issue and quickly move toward a solution. She consulted with a colleague for a few moments during the process, keeping the session on track, and then explained the proposed solution. Upon my approval, she implemented the solution, and from what I've experienced so far, the RingCentral portion of the issue is resolved--quickly, courteously, professionally and efficiently.

THE BEST IN THE BIZ!

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

User Friendly Dashboard Innovative Products and Services Excellent Customer Service

The Bad:

RING CENTRAL is the BEST IN THE BUSINESS! We specifically enjoy the ease of the system, it's never down, and their Service and Sales Representatives are completely well-versed and acknowledged about their products! Thank you!

RingCentral - Our awakening of what a phone system should be.

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Features; fax service, audio quality, customization ability, administrative abilities - Customer Service; Our Account Specialist and tech guy are awesome

The Bad:

We joined in the middle of a big upgrade, and although things went pretty smoothly, there have been a few hiccups - all with notification and resolve.

We have been with RingCentral since December 2012, and didn't know what we were missing with a phone service. No PBX maintenance, plug and play devices, softphone capabilities, faxing services, texting services, and a polite and responsive customer service department to boot! And even with the migration pains for ~60 lines, RingCentrals service and staff has shined. All issues (so far) have been acknowledged, passed to the appropriate people, and corrected. I have, and will continue to recommend RingCentral to friends, family, and business associates. As always, excellent service, even with the massive changes you've been going through. Thanks as always.

RingCentral's Ears Must Have Been Ringing When I Was Looking for Another VoIP Provider!

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The customer service representatives go out of their way to assist me with any questions that I might have. They have gone above and beyond and exceeded my expectations.

The Bad:

I am just super impressed with the overall quality and professionalism of the service I have received. They are exactly what I was looking for. Thank you:-)

Ring Central Support

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The Good:

The Bad:

You guys do a great job! Your reps seem to know what they're doing and it makes a support call to RingCentral a pleasant experience. I will recommend them to anyone and everyone.

4 years of OUTSTANDING Service!

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

TONS of features that all you to remain accessible without having to publish all your contact numbers!

The Bad:

We've used RingCentral for a few years, any time there is any issue (it's usually something related to our equipment not so much the service itself), we always find the staff there to be friendly and ready to help. Especially the small team that usually ends up with resolving things for us. I tell everyone who asks about how good the service is, well worth the price. Not just the customer service, though that is exceptional - but all the features and the actual working of the phone system, call quality and the various features and ability to customize everything for each user - outstanding!

Ring Central Great Customer Service

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Having a toll free number Forwarding to cell phone

The Bad:

Can't always pick up the forwarded calls and no indication of who the call is from - no caller ID

Your customer service representatives are very professional and take all the time we (customers) need to resolve the issue or answer any questions that we might have regarding the service. I greatly appreciate the patience and service that I have received whenever I have called Ring Central customer service. It is nice to have someone to walk you through the ring central process. It makes it much more comfortable to use.

Ring Central

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The Good:

The Bad:

Customer service rep was extremely polite and very knowledgeable. Was able to handle my issue exactly how I needed it. Wonderful rep and wonderful site. Thank you!

Extremely Satisfied!

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

All the features of having a massive corporate phone system in your own home or small business at 1/100th of the price!

The Bad:

None.

I continue to be more and more impressed every time I call for help. Your people know the answers to everything I throw at them and they are EXTREMELY professional, patient and polite. Kudos, wish all companies had good management/leadership like RingCentral.

RingCentral Fax and Customer Service - 5 Stars.

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

With RingCentral, I avoid the cost of a landline for the FAX, and the cost of buying, repairing, and ultimately replacing a FAX machine. The faxed documents are already in electronic form, so I save time that I would otherwise spend scanning documents in. This is a big step to a paperless office.

The Bad:

You have to empty the online inbox occassionally.

I only use RingCentral for faxing, so I can't address any other service they offer, but I doubt I will ever switch providers. I run a small law office, so being able to send and receive FAXes is critical. I originally signed up with RingCentral because of the price and convenience. Now I will never change. I had lost all of the original documentation and could not even log into my own account (which had never mattered before I had never had problems receiving faxes before). All I knew was the toll free number I had picked (and my name, or course). My problem was that one regular sender of faxes (a Court Coordinator) was not being able to get FAXes to go through. No one else was reporting problems. So I called customer service. The wonderful guy spent nearly two hours on the phone getting me back into my account and showing me how I could fix the problem that was causing problems (an over-full inbox). He was exceptionally courteous, polite, and patient. I had to put him on hold so I could talk to a walk-in client. He waited as if he had nothing else in the world to do. After I felt like the problem was resolved, he promised to call back the next afternoon to be sure it was working properly. And he did what he promised. The whole experience was a dramatic departure from what I expected, and indeed, exceeded all prior experiences with any customer service department. Thanks RingCentral. You really need to give that guy a raise! However, this review site DOES NOT offer an N/A rating. I never use anything with sound, so I really have no clue about the sound quality. DO NOT RELY ON THIS RAVE REVIEW FOR SOUND QUALITY. It just pertains to RingCentral Fax and Customer Service. Barrett, Attorney in Bastrop, Texas

Great working with Ring Central

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price and reliability

The Bad:

None so far

I sent in 5 referrals to RingCentral and I will be looking for more as I do business throughout the coming days, weeks and years. There are only a handful of companies with service that can equal RingCentral. They are the only fax service I know of with outstanding service. Tried other phone services offering fax service, but Ring Central handles all my needs, without a single problem in more than 2 years. I would be crazy to try putting the important docs I need to fax in the hands of any other company. So far every fax has worked the first time. The other companies, I remember having to fax over and over again and all they would say is I needed to check my equipment. Thank you RingCentral.

Customer service above and beyond.

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

The representative was very polite and went the extra mile to help me with my issue. I had forgotten some of the features, forgot my password, my cell phone dropped the call. The CSR called me back, walked me through everything and waited on the phone with me till my important fax was sent.

Small Business Miracle

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great mobile AP and user interface, very easy to update company greetings and voice mail boxes. Feature rich extension and department options that allow me to know what every call means even if I see it on my iPhone. Quick, efficient, and reliable faxing service.

The Bad:

Lack of call center application ingratiation and plugins

The way a small business manages their phone calls could be the difference between a low production and a record breaking month. The ability to pick my caller ID and call out from my phone system on top of handle all of my incoming calls on my cell phone as if they were calling in to a large office is a real win for my business. This is where office phones are going, and RingCentral does it best; I'm not sure what I would do without it.

Outstanding Customer Service

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

The service rep. was very helpful and patient...I have already referred your services to friends and family and will continue to do so!!!

RingCentral Has Helped My Business

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

very fast set-up, professional team

The Bad:

I had my IT team look into a VoIP system about seven months ago after giving into all the advertising I am seeing about it these days, since we are looking to cut costs. I was wary at first about switching to a VoIP system because I had heard horror stories of dropped calls, etc., but that has not been my experience whatsoever with RingCentral thus far. Set up was simple, after an introductory call and an explanation of my needs, we had RingCentral's system up and running in a couple of days. Since then, business has not skipped a beat, and we've been able to cut our phone bill pretty significantly. Looking back on my decision to switch, I am glad I did. This is a no-brainer for people looking to cut business overhead costs.

Ring Central Works as advertised

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

great sound quality, set up was quick and easy

The Bad:

We switched over to RingCentral about 6 months ago after hearing it advertised on the radio. Prior to RingCentral, we had bounced around a few other VoIP providers that we were overall unhappy with. After switching to RingCentral, we no longer have to suffer through the headaches of our phone service going down and causing us to lose business. If you're looking for a quick and easy phone system that offers a bunch of useful features, as well as a professional company to deal with, I'd go with RingCentral. We have not had an issue since switching over to them and will continue to use them for the foreseeable future.

Ring Central new Computer System

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Clear sound

The Bad:

Brand new online set up system is equivalent to the ne Coke. Ridiculously user Unfriendly and customer service people do not understand that this is a problem. They also will not let you go back to the old system.

See Cons above. I'll restate. Brand new online set up system is equivalent to the ne Coke. Ridiculously user Unfriendly and customer service people do not understand that this is a problem. They also will not let you go back to the old system. Look at Grasshopper or phone.com as an alternative.

Cannot live with RingCentral bad quality anymore. Please help!!

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Who cares if there are pros when the system doesnt work?

The Bad:

Lousy connections all the time. Cuts off the other person all the time. Calls fail midway. HIGHLY unreliable and they try tweaking this and that all the time but it does not help. Nobody should use this for a business where phone calls are important.

SUCKS! I want any advice from others as to where to turn to? I need to get off ringcentral before my staff quits and my clients call me an idiot! Please help! Is there a voip service that works?

Don't use this company!!!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

If the system actually worked it would be great.

The Bad:

Unreliable system, does not work consistently.

They put me completely out of business for the last two days. When people call our 800 number they get put on hold and we never get the call. We've lost thousands so far, but they won't call us back or help. We just sit on hold for hours. Service center is in the Philippines.

Ring Central is not for companies making International companies

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Inexpensive

The Bad:

They have a secret list of countries that you cannot call with their service. It took a tech 30 minutes to find out that I could not Ghana. They do not mention this anywhere in their contract or on their site.

Also expects call to drop randomly we are down to 1-2 calls a week dropping. I think this is more an issue with VOIP then any one carrier. Also call groups and sending calls to more then one extension is very limited.

Do your homework - don't sign a contract!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Seems like it would be a good system if you can get it to work the way you want it to.

The Bad:

Customer support, customer support, customer support. Bait and switch pricing.

I tried RingCentral because everything I read (go look for yourself) says "month to month" or "NO contracts". Which is true until they offer you a deal on your pricing. They give you a couple of bucks off a month and then it's a year contract. Don't do it! It's worth paying the few extra bucks for a few months to figure out if it really works for you. For me, it seemed to initially. The customer support seemed really interested in helping. Unfortunately, wanting to help and being friendly and having the skills to ACTUALLY help are completely different. I should have known there was trouble when the support asked what the default mail client was on a Blackberry - Uh, Blackberry? Also, there is a language barrier. I don't have a problem with people that speak English as their second language, I applaud them. But when I'm on a deadline trying to get something done and I have to repeat myself 5 times because they can't understand me, it's too much to ask. I want support from someone who understands me the first time so I can get my issue addressed. I don't think it's too much to ask. After months of the support calling me to follow up on issues that I had submitted without actually giving me the information on how to fix them - I gave up. They seem to have good intentions and probably have an OK system. But if you don't have all the time in the world to figure it out for yourself, don't expect a lot of help from them.

Good features, BAD service

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Good features and flexible setup Like their iphone apps

The Bad:

Bad customer service - stop outsourcing to countries that don't speak any english No supervisors or management to help you when customer service can't fix your problem or screws up your account

We used ringcentral a while ago and recently tried them again. As a small, mobile business we were attracted to their iPhone and Android apps. Unfortunately their customer service is still bad and we noticed reliability issues even during our short trial period. We were not always able to make calls - we would dial a number and it never connected. Always received calls though which is important I guess.. I would be hesitant to use RC if you really rely on your phone service, as most companies do. Would not recommend them at this time.

RingCentral Canada - IP Phones

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Good features and service overall. Solid administration features.

The Bad:

Feature overrides on RingCentral-sold IP phones, some for purely advertising purposes, which is really annoying, especially when interface features of high-end (and costly) IP phones are unavailable. Web administration interface is overly complicated. If you get a digital line you will pay almost as much as for POTS.

I have used RingCentral for several years, mostly for its advanced call management features for incoming calls. I find those features to be the best of any VoIP service I have looked at. In the last year I have started to use the service for outgoing calls as well, initially using their soft phone application on my laptop. With a good microphone the soft phone application usually works well, but I found that it was dropping out regularly when the laptop was also running other applications. Therefore I recently decided to purchase a RingCentral IP phone. I have been much less satisfied with their service in this area than in others. My complaint with this service is that they cripple some features of the IP phones they sell, especially the display options on the higher end phones. I have a Cisco model SPA525G purchased from RingCentral for some $300. The essential call features of the phone work well and were set up by RingCentral before it was delivered to me. However, a number of features, especially those related to the display (which is quite advanced on this phone), are overridden by settings that are periodically downloaded from Ring Central. Given the price of the phone and the fact that the settings that are overridden are not critical for Ring Central service, I find this very annoying. Annoying enough, in fact, that I cannot recommend the purchase of an IP phone from RingCentral. They also sell IT phone adapters for analog telephones, which only cost $30 or so, and if I were doing it again that's what I would purchase. I am offended that RingCentral chooses to limit features on a phone it sold me at full price, when I am already paying for the service and the feature limitations have nothing to do with the delivery of that service.

RingCentral Works

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Very easy to set up, tons of features

The Bad:

none so far

We first heard of RingCentral on the radio a few months ago, and since we were having issues with our old VoIP provider, I decided to do some research and found this site. Most of the reviews were positive, so I gave them a call. The sales team was very professional and had a quote for me within hours. Within the next couple days we had our entire office outfitted with the new RingCentral phone system. Gone are the days where we are dropping calls and losing business almost daily. We've had ringcentral for 2 months now and have had no significant issues. We were most amazed by how many useful features the Ringcentral phone system actually offers, and how easy they are to get set up. If you are coming from a traditional phone service provider, or a VoIP provider you are not happy with, I am sure you will be pleasantly surprised with how ringcentral provides some great features.

Hard to cancel, poor call center

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

faxes worked, easy web or email access.

The Bad:

Calling them is a pain because their call center routing it poor.

I am always suspicious of a company with a bad call center. Particularly a company in the business of telecom. A five minute call to cancel the service turned into 45 minutes of being on hold, being dropped, being sent to voice mail, and finally, when I was able to talk to a person (because I didn't follow their call center instructions) it was explained to me why my experience with their call center was perfectly fine, and, no, the person I was talking to was not going to do anything about it because their call center routing was obviously just fine. Lovely. I won't be using them next time.

Unreliable and expensive

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Lots of features, good system, good customer support

The Bad:

Increased pricing by 80% as of 08-01-2012. Overpriced and unreliable. All the good features mean nothing when the system doesn't work. They have had system failures monthly which last 1-6 hours. Yes, that means you can't get or make any calls during this period of time. Also, many of their features have software issues and don't work.

I have been with Ring Central 2+ years, they are growing too fast and they are getting sloppy in the service. I don't recommend them and I will be looking for a new VOIP company to switch too.

RingCentral nearly destroyed our business

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

None.

The Bad:

Difficult to manage features, customer service is incompetent and slow.

I am the founder of a charter school and rely upon our phone system for parent communication. At this time I rely on the phone system for parents to call and enroll their children. We just distributed 20,000 fliers and our main phone number died... we get a message, "this number not yet allocated." I am on hold, again. This is the second time this has happened in the past 8 months. Last time was a customer service nightmare and took nearly 4 weeks to resolve. We were going to switch providers but was talked back into RingCentral by a manager. The nightmare is on again but this time I'm switching immediately. If you rely upon your phones for customer communication - don't go with RingCentral.

RingCentral - Everything we need and more

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

features are great, reliability is world-class

The Bad:

not many

We are a medium sized law firm that switched over to RingCentral after about a year and a half of intermittently bad phone service with another VoIP provider. Instantly the quality of my work life improved since the headache of our phone system disappeared. Since we switched to RingCentral, our call quality has improved, and our system has always-on reliability, which is more than I can say for my old phone service provider. The one time we did have a minor issue, RingCentral was quick to answer the call, and quick to fix the issue. I originally had heard an ad on the radio for RingCentral about a year ago, and I'm kicking myself for not switching sooner. The features offered by RingCentral far out-do what we had before. Our phone system feels like an advanced, finely-tuned machine now, rather than a slow old dinosaur that never works.

RingCentral: Sacrificing Service for Dollars

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price, customizability, ease of use - it has a number of alluring features. BUT....

The Bad:

Lack of support, long wait times, and not enough information about issues. If you feel like waiting on hold for hours ... this is the company for you!

Their customer service SUCKS - I am currently on hold and have been trying to get though for the last hour. This is not the first time I have experienced this and I'm sure it will not be the last. The system is not working - and we can't return clients phone calls...I am currently losing business...$$$$...going down the drain! So I am asking myself why not spend the extra money and get something reliable with customer support to back it up. I hate to say it but they have changed as a company - and have started sacrificing service for dollars. It's a real shame because I have recommended them to people in the past and now can no longer do so in good conscience. (Their service and promotions that 'lock you in' parallel the worst of the cell phone providers - Buyer be warned!!!)

RingCentral: Clients Are Delighted

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Cost, can retrieve messages from the phone and computer. Also fast service via mobile phone and email.

The Bad:

Weekend evenng calls to customer servce takes longer.

As a director of a nonprofit business that is fast paced and requires me to be in the community, Ring Central has proven to be the best office companion. My calls are answered online and by calling in from my mobile phone. I am happy with Ring Central customer service and my clients are delighted with the method of sending messages to me without delay. In addition, I am pleased to receive positive and speedy support when needed from Ring Central staff. In comparison to traditional methods of relaying messages, Ring Central is the most economical and quaility method of service.

RingCentral: Options Are Limitless

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Knowledgable staff; easy of use.

The Bad:

Little confusing for first-time users

I highly recomment RingCentral. The options are limitless with the way you can set up your answering preferences, etc. No matter if you are a small or large business, the setup provides the ability to handle calls very professionall. The RingCentral staff will take the time to walk you through any issues you may have so you understand to make changes on your own going forward. If you have an unexpected interruption in your computer network, you will loose the ability to use any desktop phones. However, you can still use the RingCentral app on your smartphone to carry on business calls as usual. I love the ability to be out of the office but continue to send and recieve calls as though I'm sitting at my desk.

RingCentral: Full Featured System Yet Easy to Use and Support

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

RingCentral: Invaluable for Networked Offices

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Easy to set up, flexible options, increases office mobility

The Bad:

We've been using Ring Central and Right Fax for a couple of years and have found it invaluable for our networked offices that include commercial spaces and home offices. The few times I have had issues or questions, I was able to speak with a helpful rep immediately and issue/question was resolved. I believe I even used a chat option, which was also convenient.

RingCentral: A Big Help

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

being able to manage virtual office. Ability to receive fax via email Being able to route calls to the appropriate person no matter where they are located

The Bad:

So far I haven't encountered any.

The phone system has been a big help managing our incoming calls. I work in a small but busy office and receive more than 500 calls a month. A large number of calls can be handled by with automated responses (i.e. what are you office hours?, where are you located?). This system has worked well for handling these calls. The staff is a mobile staff, being able to forward calls to staff memeber's personal phone without giving out the number is GREAT!!! I am still learning the full functionality of system. So far I really like.

RingCentral: works great!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Total money saver compared to what we were paying for a "land" line phone system.

The Bad:

Early on we had some "crackle" issues with the lines...but customer service seems to have this corrected. All faxes have to be scanned in to be sent.

Overall we love the service! The savings is just amazing. The clarity is perfect when making a call. All calls can be tracked on the website under a call log tab....same as faxes...along with any voicemails that may have been received. We like the greeting that is played when a call comes in...along with music for a call that is on hold or beiing transferred between extensions.

RingCentral: Customize Features

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Multiple extensions; many features allow you to customize it; sending/receiving faxes really easy either through the online portal or via your own email; really helpful customer service; excellent price; clear messages; notification options

The Bad:

Our business uses Ring Central since we don't have a central office, but work from different locations. Ring Central allows us to provide excellent customer service since we can set up the call forwarding to reach us wherever we happen to be. The features are really helpful such as programming different extensions with different notification options, ring options, forwarding rules, etc. We also love that you can send and receive faxes directly to/from the 800# or you can set up a free local fax #. Re: customer service - we had some questions when we were setting up the fax settings and customer service couldn't have been more knowledgeable or courteous. They answered all our questions.We would recommend Ring Central to any business!

RingCentral: Highly Recommend

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

-Great online knowledge base for questions -over the phone customer service is excellent -Very easy to understand RingCentral user interface -Employees go above and beyond for their customers -This is a very feature rich VoIP service -I keep finding new features that makes life a work a whole lot easier -iPhone app is pretty convenient to have for business on the go -It's great that voice mails automatically sends an email that you can listen to easily listen to from your computer

The Bad:

-You have to use one of their recommended routers for the internet or else the quality declines -They sell Plantronics phones but do not sell headsets. It's a hassle to find compatible headsets because they need adapters and some sites don't make that clear which makes the whole process frustrating. -VoIP in general (not just RingCentral) isn't the most reliable service because any type of internet problem will cause low quality calls with echoing, breaking up, and dropped calls, but it's a small price to pay for convenience and great service

We've been using RingCentral for a little over a year and love them. We only had 1 real issue with them. For a couple weeks we kept having dropped calls and when you're a tech company, it doesn't look so good when we have technical issues during things like sales calls. We troubleshot for a few days not knowing the source and having to deal with the problem. RingCentral blamed our internet company and our internet blamed them. After many phone sessions with RC we found the source, an internet router that wasn't on the recommended list. Even though it turned out to be a simpler problem than we thought, RC covered all their bases and provided great service. I manage the whole business's phone accouts from my administrative company settings and love working with customer service when I need assistance and always get great guidance. I also recently had used the record a call feature for my first time after becoming aware of its existence, and I know all the people on the other side of my call was impressed with the official voice that comes on to know they're being recorded too.After evaluating different VoIP services and then choosing RingCentral and using it for a year, I would highly recommend their VoIP.

RingCentral: Great Tools to Work With

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great staff, ease to use software, multi platform.

The Bad:

None so far!

RingCentral has made growing my small business easy and diverse.They not only give me a great amount of tools to work with but they also have friendly hard working staff that helped me troubleshoot my setup issues be helping me determine what specific errors I have made.There sales staff actually was intrested in us and not their pockets, clients before money will make more money obviously.We will continue to use RIngCentral as they have provided us with a great service with an expceptional price.

RingCentral: Quick Support

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Flexibility to forward calls with the click of your mouse. Better customer service than some competitors whom we also tried. Free fax service and free outbound long distance.

The Bad:

Some faxes weren't received.

Our company has been with RingCentral for years, there have been very few occasions when the phone system is down - when it's been a network-wide problem they have worked to fix it quickly; if it's just on our system they help us to work the problem out quickly.Right away when we signed up we were saving lots of money from our previous traditional land-line phone system. We also saved some money instantly by dropping the other electronic Fax companies we had been using to get faxes. RingCentral Fax system isn't perfect, but I remember before signing up with them I had 2 different eFax companies because neither one was reliable enough to go with them individually.Our first IP phone system was through a competitor for about a month, until we got the first bill! They were charging us for minutes we didn't use, and exorbitant prices on faxes that weren't even coming through! It was all based on how many minutes it was taking the fax to come through, not even on how many pages. We couldn't get rid of them fast enough. We haven't tried all the companies out there, but we are very happy with our RingCentral services.Sincerely,Jayhawk Auto Transport Inc

VERY USEFUL SERVICE

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Very Easy to use

The Bad:

Faxing out is confusing

RingCentral: Fortune 500 atmosphere for pennies!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price, Set-up Time, Features

The Bad:

Customer Service is Overseas, The Support Manuals are not the more user friendly

I have been using this service for a couple months now! I am very pleased with the price, set-up time, and deep features that this service has to offer. There were a few challenges to get over when we were setting up the system, but the customer service reps were very friendly and helpful. The Customer Service is overseas, so please be aware of that. They were still very nice and easy to work with; you just had to politely ask them to repeat themselves several times All in all, I couldnt go wrong as a small business with this phone system. I can now project a Fortune 500 atmosphere on our phone system for pennies! -Dan

RingCentral: Tremendous amount of features

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Ring Central has a tremendous amount of features that are very easy to use.

The Bad:

There are times when I am using the mobile product and get dropped call now and then. Its hard to say if its just my network or the something else.

Having a service like Ring Central allows your company to appear larger then it actually is. Also the customer service is quick to answer your calls and is very helpful.I am very happy with my choice in going with them.

RingCentral: Perfect System for My Business

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Easy set up. Great customer support.

The Bad:

My credit card machine does not work with system. I had to upgrade to an internet credit card machine to resolve issue.

I was prviously limited by a single phone line for my store. By switching to Ring Central, it is like I have multiple lines since Ring Central hands off the calls to our cell phones. This allows multiple calls coming in with no busy signal. All calls get answered promptly with a high level of professionalism. Great for my small business. Calls now go direct to a tech for better productivity. Automatic change of messages with store hours is great. BBeing cloud based, I have the same level of telephone service even if the store looses power or internet. Ring Central is the perfect system for my business.

RingCentral Voip

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Convenient and Cost-Effective, Portable and Professional

The Bad:

Zip

I'm using RingCentral thanks to a recommendation by somebody I trust. Although I'm not tech-savvy, RingCentral is simple and easy for me to use. It is feature-rich with many options. As a small business owner/operator, with a small budget, the affordability of RingCentral enables me to project a professional image to my nationwide customers and improve their experience when calling our Customer Service Reps at The BetterSunshine Online Health andamp; Wellness Store to order Natures Sunshine Products. While I don't normally write reviews, I've been so impressed with RingCentral that I wanted to share my experience with the hope that other business owners may benefit from the products and services of RingCentral.

RingCentral: Great Options

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Allows you to be accessible from anywhere. Good pricing. Great message notification.

The Bad:

Occasionally has rather unusual problems. Support call center is not in the US.

I became a RingCentral customer in 2008, and have no current desire to change. While I have occasional problems (caller complaints about not being loud enough, fax messages not sending, phone not ringing), these do not occur often and are usually fixed immediately upon being reported. RingCentral offers great options at a very reasonable price. I love the flexibility of the service, the ability to send my business calls to any number at any time, the ability to access call records at any time, and especially the ability to record phone calls.

Good Fax Service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price for quantity of faxes is good, being able to email the fax encrypted is a great feature.

The Bad:

Wish it would save faxes for longer than a month and sometimes our faxes stay in the out box for up to 30 minutes before it sends it.

We use this service as a fax only so we cannot comment on the phone feature. This is a very affordable fax service compare to others and I would recommend it to others.

RingCentral: Professional Appearance

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Portable, convienient, fair price, flexible software, easy to use

The Bad:

No Cons

We've used Ring Central for over a year to present a professional appearance on our website, to other businesses and over the phone using a toll-free vanity number and the online account settings. Incoming and outgoing calls are always clear without dropouts or interruptions and we're never out of our visitors reach; between the software and online settings, calls will go wherever we are. The "Call Controller is a favorite because we're tech-heads and it runs on the computer while we work, when a call comes in we can be where the caller needs us, in front of a computer. It also acts as a dialer, answering machine, recorder and many other functions including a mobile version that works on our smart phones. Overall the service has been a wonderful experience, we recommend RingCentral to any business, especially small businesses that need low cost and effective services that can be trusted and relied upon without become a drain on resources or requiring a degree to understand and use - we've never had a problem with RingCentral service or support and will happily remain customers into the future.

RingCentral is very customer oriented

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

RingCentral is very customer oriented. They will always make you are satisfied. If you are a business owner, affected by the economy, RingCentral will work with you. RingCentral offers unbeatable services for affordable prices.

RingCentral: Happy With This Choice

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Virtual PBX and extensions, Auto-attendant, voicemail flexibility, quality of phone, email of voicemails, sound quality.

The Bad:

Not cheap, but not prohibitively expensive either.

I like the RingCentral service a lot. I compared many before settling on their service. The virtual PBX and auto-attendant is slick. Even though I only have one extension, I have multiple voicemail boxes and it looks, to the world, like I have more than one extension. The sound quality is very good and the IP phone I purchased from them is very high quality. Setup is complicated, but they lead you through it, and it is very flexible. I am happy with this choice.

RingCentral Won Hands Down

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Mobile App, Support, Desktop App

The Bad:

RingCentral: Intuitive and Easy

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Easy all-in-one solution for mobile phone systems. I like the

The Bad:

Insufficient reporting capabilities.

I have been using RC for a couple of months now and I find it very intuitive and easy to use. Initially I signed up to transfer my toll free number over from ATandamp;T and to get a virtual fax number, that I previously used J2 fax for. The new service costs me one third of what I used to pay for the two features combined! That's a great deal. I also like the pro-active customer support. I found it helpful when RC folks reached out to me as a new client and offered help with the setup or learning new features. My only reservation is the limited reporting available to me. I have multiple lines attached to different divisions within the company and would like to be able to track the number of calls on each line, where they are coming from and their duration from my RC account. So far I have not found that information available anywhere inside the portal. All in all, I think this a great resource for a small business and, potentiall, for a larger company also. I recommend RC to all my clients.

RingCentral: Very Convenient

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

our office have 6 to 7 lines. All are function well. There are may good features. Good customer service. Very short in waiting line. Efficent with remote control function to show people step by step. Has voip feature to call from computer, can be connect to quickbooks contact list, very convinence.

RingCentral: Huge savings over traditional PBX

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

This is a pretty easy to use system, flexible and for the money, a HUGE savings over a traditional PBX system. Even someone who is not technically minded can set this system up with the help of Ring Central's technical support in just a few minutes.

The Bad:

If you are not technically minded you may need help setting up the system the first time. The system can go down and you do not have phone or fax until it is corrected.

We moved from a standard one number land line to a toll free inbound phone and fax system with 4 separate lines for less than the national carrier was charging us by a mile! The system is easy to manage, but if an issue has you confounded, a quick call to tech support has you up and going in no time flat! The e-fax system works well, but does need to be loosely monitored for failed faxes, but we have no major complaints. I know I haven't fully implemented all that Ring Central can do at this point, but I know when I have time to plug in the additional features we will be just as happy with them as the features we currently use. We would definately recommend Ring Central for any small to medium sized business.

RingCentral: Recommended for Auto Exchange

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

100 % reliable and never any down time. Message notifications are delivered fast and efficiently.

The Bad:

Software takes a little extra time to understand.

We have been using Ring Central for over two years now and have found their service to be second to none.We use our toll free number to distribute calls to various extensions, which are then forwarded to our cell phones if we are out of the office. Very Useful! Any issues we have had with learning how to program our account have been swiftly answered by their professional staff.Would highly recommend this company to anyone that was looking for an automated exchange.

RingCentral: Set it up and forget it

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Amazing features, set it up and forget it

The Bad:

I have been using Ring Central for a number of years. I have recommended them at least five times to friends and colleagues who have all had the same good results. Set it up and forget it and it just works and works. It's got great features and very reliable.

Happy that I found RingCentral

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Tech support is always there to help...and they know what they are doing....

The Bad:

No cons...I am very happy with RingCentral

I have been using RingCentral for the past few months and I am very happy with the service. When I first got the service I called tech support a few times and they were very nice and I am very happy with them. I enjoy the fact that I get my voice messages and my faxes e-mail to me. I am a happy that I found RingCentral!

RingCentral: More Than Meets Our Needs

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

You get a professional phone system without the hassle of expensive equipment. Very good customer service.

The Bad:

Initial setup can be a bit confusing and cumbersome. Not all features work with some phones.

We have now had RingCentral for over 2 years and have been very pleased with the service overall. We aren't a large organization, but have appreciated the number of features and flexibility that are available to us through this service. We have found that it does take some time to understand how everything works. I would classify the user interface as being more "PC-like" than "Mac-like". Unless you have a dedicated IT person, expect a learning curve for the first few weeks. I have always had a good experience with Customer Service. I've never had to wait long to speak to someone and they have been knowledgable and courteous. As one review said, expect to spend some time on the phone if you are troubleshooting a problem. We've never experienced an outage or were otherwise unable to use our phone system. RingCentral is not perfect, but they have more than adequately met our needs.

RingCentral: Great System

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

A great system. It is easy to use, and effortless.

The Bad:

None

An affordable cloud based system that is very easy to use and effective. It is far less money than a traditional system and much more flexible. Customer service is great. I have called a few times and the information I received was very prompt and accurate.

Enjoyed RingCentral's Features

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Call quality, customer service, the RingCentral app, multiple numbers ring to the same device, the call controller feature, voicemails and faxes are emailed with attachments that be saved to client file, ease of setup, no contracts, price

The Bad:

Occasional minor outages, but otherwise very pleased with service

I am an attorney and have enjoyed RingCentral's features for my business. My office phone can be easily forwarded to my cell phone for when I am away from my desk, my faxes and voicemails are delivered via email with attachments that I can save to the client's file on my server. I LOVE the RingCentral app on my cell phone. I have never had an issue with call quality nor customer service.

Virtual Toll Free Number

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Virtual toll free number, forward to multiple phones, multiple extensions, caller ID can display callers number or toll free number, custom audio greetings

The Bad:

More than 3 weeks to port an existing toll free number.

Ring Central offers virtual toll free free and local number hosting. Calls can be forward to multiple numbers at the same time or in sequence, multiple extensions with specific access to each one, custom audio greetings and more. Virtual faxes can be uploaded as documents and then sent to designated fax numbers and received as digital attachments. Would you like to get RingCentral?

RingCentral: User Friendly

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

My calls come through and the quality is good.

The Bad:

I get calls that no one is on the other end. That happens quite often.

I really like ring central. It's very user friendly and the customer service is outstanding. I wish it were a little less, as there are other competitive companies that cost a little less.

RingCentral: Recommending to Friends

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The need for no equipment is ideal and compelling for us.

The Bad:

No cons I can think of.

RingCentral is a great solution for my company. We are "virtually" headquartered with no central office. Getting the virtual fax and voice mails delivered to our e-mail is perfect. The flexibility I get in making changes is exactly what I need. In addition, I have always received helpful and accessible technical support when I needed to make changes. I am recommending this solution to friends and associates.

RingCentral: Really Happy

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Calls can be sent to any phone you want to follow you. Can have two separate locations with same phone number ringing simultaneously.

The Bad:

Very occasionally you'll get a bad connection.

I am really happy with the service from Ring Central. We had a unique situation of running a real estate office out of two separate locations and needed to have our business line ring at both locations. This is not possible with traditional business phone service. Ring Central was able to accomadate our needs and get us all set up. Their customer service people were great and helped me a lot getting everything set up. We originally ordered desk phones but were limited by being tethered to the desk to use the phone and returned them during the trial period for their adaptor system that works with cordless phones. We've been very happy with the call quality and haven't had any real problems with the service. The cost is comparable to what we were paying for a business line through Cox Communications only we get unlimited long distance in the US and Canada with Ring Central's service and paid extra for long distance with Cox.

RingCentral Best Feature Set

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Best feature set Includes faxes Voicemail to Email Fax To Email Extensions Auto Attendant Phone Schedule Ring Me from Website or Email signature

The Bad:

No Text Messaging No Text to Speech Greetings

We have been with RingCentral since 2008 back when the company was just a one man shop. The owner loved RingCentral back then as he had a toll-free number with auto attendant giving his company a bigger image. He was also able to turn off the business phone at a certain time through schedules ensuring that he did not receive business calls after business hours. The icing on the cake was that he no longer had to give out his personal phone numbers, well just to RingCentral.As the company grew so did the ways in which RingCentral was used. Each remote worker has their own extension which can be monitored for usage to reimburse expenses. Also workers can set their own schedule allowing them to determine when they are available and each location has their own RingCentral phone number with its own schedule. Faxes are included which is great on the few occasions each month when a fax needs to be sent or received, and everyones voicemail goes to their own email. No need for a voicemail email address that then needs to be distributed to each person.The only two features missing are text messaging and text to speech greetings. The text to speech greetings would be great as the available greetings are limited and need to be recorded, something people are reluctant to do.Other than that the service is great and we plan on being with RingCentral for several more years.

RingCentral - 5 stars from a happy customer

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

- Great number of features - Professional, easy to work with customer service and support - Easy to sign up - Easy to understand billing - Trial allows you to play with the settings as you want, without risking any money. - Port in your existing number - Cheap or free 8** number

The Bad:

None found so far

A few years ago we have spent around $1,000 for the in-house PBX by TalkSwitch. It was a great system at that time, but once we discovered RingCentral (RC) our life changed for the better. The scallable system has so many "bells and wistles" this review may take forever to write, so I will name just a few:- Flexible call routing based on rules: caller ID routing, incoming line routing, busy/available, hours of operations, department, extention, ring all, etc. - Electronic fax included with any plan: fax to email, fax from email. Fine quality and very reliable service. - Custom music/message on hold for each department. Use what RC offers or upload your own.- Calls can be handled with VOIP provided by RC or transfered to any landline or cell phone. You can travel and still make an impression that you are in your office.- Call queFirst, we have signed up for the electronic fax service and had it for a year. There was not a single glitch or problem during that time, so we decided to look closely at other things RC offers and end up with a Mobile plan. I called the support for help with setting up the departments and they were able to resolve my issues within a few minutes, being polite and professional. 5 stars for support, RingCentral!

RingCentral: Love the Service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Your faxes and messages are e-mailed to you

The Bad:

I have not found any cons with RingCentral.

I signed up with RingCentral a few months ago and I love the service and the customer service they have always helped me asap and resolved any issue I was having before I learned how the system worked. I did have another provider for years before I found RingCentral. I am so happy I found RingCentral they make it so easy for me to run my business.

RingCentral: Professional and Courteous

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Down time comparable to other VOIP provides I've used (VONAGE in Canada). In short, it is almost never down. Call management system is online and it's easy to review calls, I get voicemail in my email etc. Very customizable call handling rules. Since switching, I've never felt the need to look around for a better provider. I was able to add a second line with all the great calling features and call handling features for less than I was paying to have just a line and a few features.

The Bad:

Old fashioned POTS (Bell landline) was more reliable -- honestly phone NEVER went down. Setting up complex answering rules took a good bit of thinking and a bit of trial and error. Not too surprising since I actually handle individual callers differently and shuttle calls from extension to extension and number to number. Let's face it, if I could list any real cons, I would have switched to a different provider long ago.

I have been a customer since March of 2010.I started with RingCentral because of the flat cost for an toll-free number. I'm from Ontario and my only other option involved getting an 800 number from Bell and then praying that no one would call since I would be billed per minute. Of course, I WANTED people to call, but I was afraid of what the bill would be. Oh, and in addition to the cost to use the service, I paid a fee each month just to have the service.Ring Central offered me the prospect of having the service for a flat fee that was about the same as I was paying Bell without also having to pay a usage fee.In addition to this, I spoke with Ring Central reps who were willing to go thru contortions to allow me to use the US service (Ring Central was not in Canada yet) even though I was Canadian.Over the time I've been with Ring Central I've grown very fond of the online system that allows me to track calls etc and modify my answering rules on a whim. I've even added a second line and been able to silence the phone after 9pm!Have there been hiccups along the way? Sure. In each case Ring Central was professional and courteous. If I sound like quite the fanboy it's because although I know there have been issues (very few), I don't remember specifics, but I DO remember being happy with the outcomes.Before Ring Central, I'd been with Bell, Rogers (land line) (local to Canada), and Vonage (VOIP) in Canada and finally Bell for 800 service.

RingCentral: Bad Outweighs Good

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great Price, Features and Easy Setup.

The Bad:

Customer Service and Network Outages

RingCentral's devices and configuring are easy to set up, whether you have 1 phone or 50 phones. Initially, when reseraching VOIP providers for our business RingCentral was hands down the best in the industry for Service, Features, Customer Service, Price etc. But once we became a customer, issues started to arise from the moment we started implementing the new phone system. After being a customer for 12 months now, RingCentral has had 2 network outages=no phones, no faxes, no business for our company. Customer Service is almost non-existent once you have become a customer. Long hold times, leave messages no one calls back. Account Manager(s) do not respond to email/phone calls unless you threaten to cancel service. Think this company is growing faster than they know what to do with themselves. Long story short, the bad outweighs the good unfortunately.

RingCentral: Very Reliable

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Very reliable, great quality and features

The Bad:

RingCentral has allowed us to trim our phone bill by over 60% compared to what we were paying before with plain old telephone service. We've had only one issue with the service, but the one time we did have an issue, RingCentral's customer service was very quick to fix the problem and we had almost no downtime. We have a huge amount of great features as well which is a definite upgrade over our old system. RingCentral is great all around. Highly recommended.

RingCentral: Customer Support Lacking

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Full featured at an affordable price.

The Bad:

Customer support is extremely lacking.

My nightmare with RingCentral revolved around the horrible customer support (both administrative and technical). It was so bad that I eventually decided that I could no longer invest my time with trying to get problems resolved that I canceled the account and moved on to a different vendor.

More Than Happy with RingCentral

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

features, customer service

The Bad:

We switched to RingCentral almost 3 months ago and have been more than happy with the service they have provided us. In terms of call quality and reliability, they have not skipped a beat compared to when we had traditional phone service, and RingCentral has proven much more reliable than any other VoIP provider we have tried (and believe me, we tried many). The RingCentral phone system has a huge selection of features, probably more than you will ever need, but they keep it surprisingly easy to use. If you're a business looking for a solid and reliable business phone provider, look no further.

RingCentral: Reliability Issues

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Good price and Features

The Bad:

Reliability and Customer service Issues

I have been using Ring Central for 6 Months and have spent over 100 man hours customizing it and trying to make it function properly.... I am throwing in the towel I am looking for a new Service provider. I get the system working for a week come back and wham something else is going on with the system. Cant call out today, not receiving calls tommorow. Then wait on hold for 15-20 min to get to customer service and then be on the phone for 1 hr + with customer service monkeying around with the system it just seems like a joke. I will keep VOIP however just going to find a comapny that can be more reliable. Ring Central thanks for showing me what to look for in a phone provider.

RingCentral: System finally not a worry

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Features, price, customer service, call quality

The Bad:

N/A

I run a small business and we've spent the last 2 years cycling through different phone systems. We ran into countless problems including voice quality, terrible customer service, and a shortage of features. That all changed when we decided to give RingCentral a try. I had heard a lot about them in the news, so I decided to give them a shot. Finally my business's phone system is not a cause of worry anymore, and I can focus on more important aspects of my business. I would recommend RingCentral to anyone.Thanks,-Jim

RingCentral: Useless for Travel

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

dont travel with this system

Keep up the good work, Ring Central

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Excellent Set up, Tons of features included (I couldn't ask for more). Perfect for my business!

The Bad:

None that I have thought of yet.

I'm a Outside Sales Agent who works on the phone full time! I have a Virtual office setup from my Company which is just super and up until recently, I've been using my land line in my home office and then have it forward to my cell if / when I step away. I already had thought about how I really needed to upgrade to a professional phone service / set up, and with some of the recent changes in the campaigns I've been working - it was just time. In the past I've tried other ways of doing this, but in the end I needed a service where I could make both outgoing calls and receive incoming calls from the same phone line.(With the other Virtual office services, it's really incoming calls only - and then when you dial out, you're dialing from your land line phone service or from your cell with THAT Caller ID. I don't like this because then everybody gets my personal numbers. And it's not professional, because people think I'm not in my office). And the other feature I needed was unlimited calling. I wanted a service that would offer this at a reasonable price too. I remembered RC because the last Company I worked for had it. But then they were a huge office, and I didn't think RC would have something with all these features and benefits for a single user, but I was wrong! So, now I've been with them for just under 30 days and I couldn't be happier! And honestly, even if I went back to working in the office and had an inside line - no way would I be willing to give up my RC service! It has been a God sent and perfect for my business needs! Being I need to grow and brand my business, having a "corporate, toll free number and phone system" is a must and now I can. RC also allows you to take your numbers with you if you do decide to change phone services later. And you can do this at no charge and there are no stipulations. These are MY company phone numbers now and I'm going to keep them. As far as the plan itself - this phone set up gives a polished, established business presentation and I just love it! I use the Call Controller on my desktop when I'm in the office and I have the RC App on my phone for when I'm out. The App features are just awesome - I could literally be on the Moon and be fully operational in my office and callers get a consistent message of my presence in office (available to them). The other feature I love about the phone App is that I can separate personal calls from business call too this way (again - in both incoming and outgoing calls). Just brilliant! They also Grandfathered me into the unlimited toll free calling plan, so for one price I can work on the phone all month long and never have to worry about my bill going up!! How nice is that? Especially for a "small business" professional like myself. I could also expand as much as I wanted or just be a one man operation and this is just a perfect fit! I'm SOLD and highly recommend looking into it! Keep up the good work, Ring Central.

RingCentral: Too complicated for my office manager

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

many many features

The Bad:

Too complicated for smaller office and unreliable

Too complicated for my office manager. I've spend FAR FAR too many hours on the service line with them due to errors and settings that somehow revert back to former settings - resulting in poorly routed calls. Definitely have LOST revenue because of ring central. Wouldn't recommend unless have a LOT of time to manage to it.

Ringcentral: savior of our company

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Features Service

The Bad:

none yet

What a savior for our delivery service company. The features such as auto attendant, voice mail, follow me and more help us compete with the big boys.

Overall we are very happy - RingCentral Review

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Feature rich service, great customer service, excellent value, easy set-up and maintenance

The Bad:

2 network outages since April-2010

RingCentral - VoIP customer review

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Easy to use interface

The Bad:

working on improving customer service

RingCentral is definitely a great buy. It brings to your finger tips not only a full-size virtual PBX, but also offers a huge number of features plus fax receiving and sending facilities. It is simple to use and the best of all, it offers you a month to test it and see whether it suits you or not. I did notice that RingCentral is working on improving their Customer Service which will be wonderful. It's not lacking though there is always room for improvement.

RingCentral Voip Customer Review

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

RingCentral is so far the best voip service. the customer service is grate and the support is outstanding, my office plan is every thing i wanted and i can make calls any were using my business phone number, that thay is grate for me becouse I am a Travel agent. I can just call my RingCentral number and make a outbound call just login like you will check your voice mail and just push #2 and there you go.

RingCentral - User Reviews

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Most features for the lowest price on the market True advanced call distribution (ideal for customer support) iPhone app

The Bad:

There are no shared/bridged lines available thought it is on the road map for soon to be released.

This is in regards to RingCentral Office Plan. They have a robust feature set including virtual PBX (press 1 for sales, 2 for support, music on hold, etc), true ACD- advanced call distribution, DigitalLine which comes with unlimited inbound/outbound calling + unlimited internet-based faxing, Call Controller + iPhone app, and 24/7 support.Overall, I feel that RingCentral has the best value Voip based business phone system in the market today.

RingCentral: glitchy system

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Lots of features, decent sound quality, great price.

The Bad:

Horrible customer service, unreliable system.

I chose RingCentral because they have the best features for the money. Their system is relatively robust, easy to use, and the sound quality is decent. However, their system is also very glitchy. Features in the system, such as department dialing, will stop working without warning and then start again. New glitches seem to appear randomly. Their foreign based customer service is terrible. They are slow, unknowledgable, and hard to understand. You'll be on hold for hours to resolve a simple issue that appeared from no where. The system has also completely crashed twice in the past three months, although for only short periods of time. Beware!! You get what you pay for. I'm switching to a provider with US based tech support, even if it costs more.

RingCentral Review - Voip Provider

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

No lengthy contracts Fast and efficient Tech Support

The Bad:

RingCentral is certainly the best service of it's kind and I recommend it to anyone that will listen! Other companies seem to have one piece of the puzzle or another, but RingCentral puts it all together in an astoundingly useful package that is hard to beat! Keep up the great work, RingCentral!E. ROSSMilford, MA

RingCentral Voip Service Review

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Excellent Support Team

The Bad:

N/A

We have had excellent service from Ring Central from the get-go. Our phones arrived on time, and after going through the setup process, we plugged them in and things worked fine. The only time we have experienced call quality problems was when a PC on our network was infected with spyware and was flooding our LAN. I have to commend Ring Central's Support Team on helping us diagnose and resolve this problem. GREAT JOB!

RingCentral: best thing since sliced bread

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

ENGLISH SPEAKING CUSTOMER SERVICE DEPARTMENT

The Bad:

I GOT SEUP WITH VOIP AND USED MY OWN PHONES THAT I BOUGHT OFF OF EBAY. THEY WERE INEXPENSIVE AND WORK FINE WITH THE RING CENTRAL SERVICE. WHAT IMPRESSED ME THE MOST ABOUT THIS COMPANY IS THEIR CUSTOMER SUPPORT DEPARTMENT. THEY ARE PATIENT, SMART, FRIENDLY, AND MOST IMPORTANTLY SPEAK ENGLISH. SO MANY OF THE COMPANIES THESE DAYS HAVE THEIR CUSTOMER SUPPORT COMING OUT OF INDIA OR OTHER FOREIGN COUNTRIES AND THE LANGUAGE SEEMS TO BE A BARRIER FOR THEM. THIS IS MY FIRST BUSINESS AND THE FIRST TIME THAT I HAVE USED VOIP PHONES. I CAN ALREADY SEE THE MONEY THAT I AM SAVING BY USINE RING CENTRAL. HECK, THIS IS THE NEXT BEST THING SINCE SLICED BREAD!!

RingCentral leading VoIP Techonology

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

very low cost

The Bad:

RingCentral is a very good company with great sector leading VoIP Techonology. I own two numbers and use one in the US and one in Istanbul. Both numbers have worked flawlessly and have had superb sound quality. If you are willing to prepay, you can get full service and unlimited minutes for roughly $18 per month including taxes. It's a darn good value for what Verizon was charging me per month with less than half of the options that I have with RingCentral.

RingCentral Best Business Voip Solution

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Customer Service Knowledge

The Bad:

n/a

If you are contemplating entering into a Business Voip System, you need to talk to the folks at RingCentral. We as a company did our research on all of the companies in the marketplace offering "Business Class Voip. Truly, there was nobody that matched RingCentral's knowledge base, customer service, and attention to detail. I would recommend them to any business looking for an alternative to purchasing a conventional phone system and outputting thousands of dollars to procure, upgrade, or be TRAPPED in one!

Re: RingCentral

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Super Features Great Customer Service These Guys are Pros

The Bad:

none

Our experience with Ring Central was excellent from the start. Our salesperson was informed and responsive, our implementation person was experienced and spot on and the service and features were everything that we had hoped for. We operate a 40 seat customer service center and the features and reporting that Ring Central provides us is heads and shoulders above other providers that we have tried. We are paying a tiny bit more but it is well worth it.



RingCentral is a business VoIP provider .


Created by: admin, Last modification: Tue 15 of Oct, 2013 (01:00 UTC)


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