ShoreTel 210 IP Telephone

Summary and Status

This phone only supports MGCP and is light on technical documentation. Clearly ShoreTel wants this phone to be used with their PBX and switches and to be set up by a vendor (who hopefully gets more documentation than I am able to Google).

The configuration shown below is limited to one RTP stream because the phone is unable (or unwilling) to send RTP to any port other than 5004. By limiting Asterisk to ports 5004-5005 in rtp.conf we are able to get one RTP stream going.

This phone, as configured, drops calls. Every 120 seconds the phone sends a MGCP RSIP (ReStart In Progress) and asterisk closes down the call.

I don't know how to resolve either of these issues, but at least I can document this as a starting point.

Configuration

rtp.conf

[general]

rtpstart=5004
rtpend=5005

mgcp.conf

[general]

port = 2727
bindaddr = 0.0.0.0

[192.168.1.137]

host = 192.168.1.137
context = home
callerid = "ShoreTel" <4368>
dtmfmode = inband
accountcode = 1000 ; record this in cdr as account identification for billing
amaflags = billing ; record this in cdr as flagged for 'billing', 'documentation', or 'omit'
callwaiting = no
callreturn = no
cancallforward = no
canreinvite = no
transfer = no
line => SHOR_001049007E83 ;you will see the line ID in a registration failure at the * console if you have it wrong

Created by turtlendog, Last modification by turtlendog on Mon 16 of May, 2005 [17:01 UTC]

rebooting shoretel 210 and clearing config

by biff martin on Friday 10 of August, 2007 [08:41:42 UTC]

Hey Guys/Gals,

I have a shoretel 210 phone, and I cant figure out how to reboot it and how to clear the config. What is the
magic key press combo?

Does anyone have any technical refs on this phone?

Biff

MGCP on the IP210

by richrich on Thursday 19 of May, 2005 [20:56:49 UTC]

Hi there . . . yes, the ShoreTel IP 210 is used on the ShoreTel system. We use MGCP to the telephone and have made a few extensions to support a richer feature set. We do have a patent pending on keeping voice traffic on a single UDP which makes it easy to prioritize voice on a data network. With DiffServ and VLAN tagging, this method is less interesting so we will support random UDP in the future. We do have a heartbeat mechanism between the telephone and the call manager, so I understand the "dropped" call. We need to heartbeat to faciliate failover mechanisms when there are network problems.

Our line of IP phones have been very well received . . . we currently only focus on interop with our own systems, however, we could be convinced otherwise.

Cheers, Richard WInslow, Sr Director of Product Management, ShoreTel

Please update this page with new information, just login and click on the "Edit" or "Add Comment" button above. Get a free login here: Register Thanks! - support@voip-info.org

Page Changes | Comments