SineDialer - The World's Most Advanced Predictive Dialer

SineDialer ChangeLogs

SineDialer 3 Out!

Excerpt:

Over the last couple of months we have been working on a full rewrite of the SineDialer core algorhythms. This has culminated in the release of SineDialer 3.

SineDialer 2.0.5.13 Released! Main changes include the ability to read information on agent status from the number of calls to a DID instead of using the queues and agents in Asterisk. This means that you can integrate with Legacy systems. (Note that this is only available in predictive and Enterprise mode and hence not available in SineDialer LE)

There is also now the ability to have three sound files per campaign, and the ability to view/edit DNC entries.

Updated 28th August 2006:

SineDialer now has the capability to run both extremely large scale campaigns (up to 3000 lines) as well as being able to provide a hosted solution in the form of load balanced Enterprise mode. We also now have a version called SineDialer LE which only provides calls per second dialing as is significantly cheaper.











Description:

An automatic call generator for use with Asterisk. It can work in two modes:




The program uses buffers, fuzzy logic to predict how many call center staff are idle and generate enough calls to keep them busy without generating more than the required. I.E. if you set the staff number to 100 it will try to make as many calls as possible while staying at less than 100.

The program adjusts itself in realtime to allow for increases/decreases in rates, call length etc.

It also has means to stop against the usual oscillations that occur in a predictive system.



This is simply a bulk call generator. It will make x number of calls per second and forward them to the Asterisk dialplan. We also have an app called machinedetect which will detect if we are speaking to an answermachine or to a human. If we are talking to a human, it plays a message asking them to press 1 to continue. If they press 1 it forwards the call to a call center staff member.

There is only one parameter, calls per second which you can adjust in realtime.

• Can generate lists of numbers (either random or sequential). In either generation mode, it lets you specify the range for each digit. I.E. generate numbers where the first digit is 1, the second digit is between 2 and 7, the third digit is between 0 and 9 etc.
• Depending on which mode you use to generate numbers it will either generate all or a a random selection of numbers in these series.
• It also has the ability to import lists of numbers which come from either text files, Excel files or MDB files.
• You can set up a specific message to be played (one for people and one for answer machine per campaign) and can operate in groups of campaigns, each containing multiple campaigns.
• At any one time you may be running multiple campaigns.
• The program has been tested up to 500 calls per second in single server mode, and is running with 3000 simultaeneous lines in Enterprise mode.

SineDialer Feature Comparison Chart

Feature	SineDialer LE	SineDialer Pro	SineDialer Enterprise
Number List Scrubbing	Yes	Yes	Yes
External File Importing	Yes	Yes	Yes
Random Number Generation	Yes	Yes	Yes
Sequential Number Generation	Yes	Yes	Yes
Reporting	Yes	Yes	Yes
CRM Integration Capabilities	Yes	Yes	Yes
Calls Per Second Dialing	Yes	Yes	Yes
Predictive Dialing	No	Yes	Yes
Dynamic Self Adjustments	No	Yes	Yes
Integration with any PBX	No	Yes	Yes
Load Balancing Across Multiple Servers	No	No	Yes
Web based number loader	No	No	Yes
ASP Serving Solution	No	No	Yes
Redundant Failover Servers	No	No	Yes
Recommended Agents	0-20	0-350	0-Unlimited
Licencing Options	Per Server Licencing	Per Server Licencing	Per 10 Servers Licencing

SineDialer Enterprise is made of a few different components:

MySQL Cluster

This is the database storage for the other components of the system. While a cluster is not strictly required, it increases the capabilities of the system immensly.

Web Server
With SineDialer Enterprise you are able to trigger campaigns from the MySQL database. This means that you (or we) can create a custom web portal which will launch dialing campaigns with user specified information. For example you can allow a call center to log in and specify which customers they would like to call, the DID for the call center, and the number of lines and agents that they have available. The web server can then save this information to the database, which will trigger a campaign from SineDialer. Of course multiple campaigns can be scheduled for varying lengths of time.

Asterisk Cluster

Using Asterisk, the Open Source Telephony Platform as the dialing back end allows SineDialer to make use of multiple communication technologies including most VoIP protocols and TDM (I.E. T1/E1/Analog lines).

With SineDialer Enterprise, the system is licensed per 10 Asterisk Servers. Each Asterisk server will be able to do between 120 and 350 simultaneous calls depending on things like the codec used and transcoding requirements.

SineDialer Enterprise will load balance the calls between servers, and can also have spare servers specified so that you can fail over to them in the event of a machine failure.

Using Asterisk also allows us to do things like Answer Machine Detection and call recording.

SineDialer Server

The SineDialer Server is the heart of the system, and controls all of the various components. While it is normally run on one machine, we also have software available to run the server component on multiple machines allowing for unlimited concurrent channels.

The SineDialer Server also provides statistics information, although this can be passed back to the Web Server via the MySQL Cluster to give realtime information via technologies such as AJAX.

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