TelaSIP
TelaSIP Web Site
Residential and Business provider of SIP based VOIP to PSTN gateway services.
Offers several low-cost residential unlimited plans with local DID's with BYOD support
Residential Plans
- VoipXpress Premium
1500 min to US48 and Canada Outbound, $.03/min after
Unlimited Incoming
Local Number Portability (where available, $15 port fee)
- VoipXpress Plus
Unlimited Inbound Calls
500 Minutes Outbound
Local Number Portability (where available, $15 port fee)
- Soft limit off 2000 minutes for incoming and outgoing combined.
Business Plans
- Several virtual PBX services available, ranging from $69.95-$229.00
- Wholesale Services available, for corporate or resale use. Unlimited Local and Long distance calling, flat rate $40.00 per port, DIDs are $1.00 per month. Minimum $100 per month. Each port represents a concurrent call.
Resources
- http://www.telasipforums.com - unofficial phpBB forum for TelaSIP discussion and support
- http://www.voipxpress.org/index.htm?PARTNER=coupon4voip - (author's affilate link, thanks for using this link when ordering!)
- Configuring Asterisk@Home with TelaSIP
Notes
- Previously Business only provider that recently opened up to residential services as well
- Full BYOD Support
- To determine Local Number Portability support, customer must email 10 digit phone number to info@telasip.com. $10 porting fee.
- E911 service available at extra charge

Comments
333TELASIP WILL SCREW YOU!!! USE SOMEONE ELSE!!!
Recently I received a cancellation notice from them and I didn't understand how there could be a problem since my bill was set for automatic payment. That is when they told me that my bill had not been paid for over a year and I owed them $220.
So instead of informing me of the problem when it first occurred, they never said anything to me. They left my service intact and just let the charges pile up on me for over a year. When I voiced my displeasure that they had not informed me of any problems with my billing, they promptly canceled my service and sent me to collections, without ever invoicing me or informing me that my payments were past due.
If they don't inform you of a problem with your automatic payment, how will you ever know to fix it? At the very least they could have shut off my service when I was a month past due and then I would have realized there was a problem and been able to remedy the situation when I only owed $15. But they chose to REALLY screw me over. They never even let me know there was a problem and they just allowed my service to keep adding up. Then to add insult to injury, they promptly sent me to collections. As far as I am concerned this was more their fault than mine, since they never even informed me of a problem. It would be different if it were a check that I made out every month. But this was an automatic payment that just kept piling up as it went unpaid and I had no idea about it.
Horrible business practices and unethical billing practices. They are too unprofessional for you. Stay away from these fly-by-night clowns.
333Signed up and so far, so good...
I've had two technical support issues and they have been dealt with lightning fast. The first issue involved the trunk configuration for Asterisk. There's some conflicting configurations on this site and others, so I asked Telasip directly. About 15 minutes later, I had a concise answer:
Outgoing Peer Details:
context=from-pstn
host=gw4.telasip.com
insecure=very
qualify=yes
secret=<munged>
sendrpid=yes
type=peer
username=<munged>
Incoming Peer Details:
Leave completely blank
Registration String: <yourusername>:<yourpassword>@gw4.telasip.com
Be very careful that you spell Telasip with an "A" in the middle. Telesip is a completely different company and it's very easy to confuse the two (trust me).
The second issue involved the called party not hearing any audio on outbound calls (Asterisk -> Telasip -> PSTN). After spending a few hours troubleshooting things on my end, I sent an e-mail. About 30 minutes later, I got a response and the problem was resolved: Telasip disabled reinvites on their gateway. That fixed it!
Whomever is answering the support requests doesn't waste any words on pleasantries, but the responses have been fast and the answers accurate. If I had to choose between "warm and fuzzy" or "fast and accurate", I'll take the latter anyday.
333
> Our plans are priced per line. When we allowed the second outbound channel,
> we found many customers who abused our service. The usage for these
> customers far exceeded average residential usage.
>
> We were forced to make a decision. Do we limit the number of outbound
> channels and allow unlimited usage on our lines, or do we allow multiple
> channels and limit the usage.
>
> We made the decision to limit the outbound channels. You have to understand
> we pay for the service on a per minute basis.
And here I had thought I had found my new provider, in *spite* of the fact that they have no local numbers in my area (which they make NO means to check before you order) and I had to obtain a DID seperately elsewhere. I guess I'll be going shopping again.
333Mixed
A prior comment notes they were 'having trouble' with a 'user portal' - the comment is dated May 05 - over a year ago. They still don't have one, apparently they decided it wasnt worth it? Still no way to choose a phone number prior to paying, still lots of missing info on their site.
Summary: When it works, it works well enough. But they need to improve communication with customers, and provide more information to both potential and existing customers, as well as a reliable way to contact them when there is a problem.
333Warning telasip residential plan
--Telasip
333warning telasip residencial plan
and this is what i got
From: jimmy gonzalez mailto:ingjimmy230@hotmail.com
Sent: Friday, March 17, 2006 9:02 PM
To: gwillingham@telasip.com
Cc: gwillingham@telasip.com; jhuguely@telasip.com; support@telasip.com
Subject: all circuits are bussy now problem please help
Hi, my name is Antonio Cabrera i have the service for 3 months now but I
have two problems, I havent get my did number and since two days ago all I
get is all circuits are busy now please tray your call later, can you
plaese answer my mails i sent many before but no one answer me
Thanks
Antonio Cabrera
After reviewing this account we have disabled your account. You have used
11530 minutes outbound in the last 3.5 months. This does not appear to be a
residential usage. There are too many different caller id names to be one
home. We have a soft limit of 2000 minutes a month so the amount owed is
December 3044 - 2000 - 1044 @ .02 cents/minute
January 3956 - 2000 = 1956 @ .02 cents/minute
February 2873 - 2000 = 873 @ .02 cents/minute
Total $77.46
We don't allow residential service to be used in this manner. You can move
to a play per minute plan -
Either:
$100 minimum
1.2 cents/ minute
$1.00 per DID
OR:
$40 minimum
2.0 cents/minute
1.95 per DID
From: Ing. Jaime Gonzalez T. mailto:ingjimmy230@hotmail.com
Sent: Monday, March 20, 2006 12:37 PM
To: Support
333Signed up, great so far
Added Jan 20: I've been using telasip for 3 months now and still very pleased. Yes, the website needs work(!), but support has been great. I would suggest that this is not a service for a complete newcomer, but if you're not in a rush (DID's can take 1-2 weeks) and can tweak most settings yourself, they provide a reliable clear service.
333Broken website / doesn't respond to email
Does anyone have info on how long they're been in business, or a link to a forum/mailing list with info on their status?
333TelaSIP
Thanks,
-CHristian
333Coverage area
The coverage area is not accurate on their website.
I almost ignored them but i thought i'd email and ask since they support multiple incoming calls. I'm in kentucky and even thou their website says that they dont have any coverage there, they do.. (:biggrin:)