VMukti Call Center 1.1

Call Center Software
Provider Software Details
Vonage Business Call-Center
  • No hardware, software or up-front capital costs
  • Carrier-class architecture with built-in enhanced features
  • 100% scalable to fit your needs
Details
Call Center Software AVOXI: Cloud-based Contact Center Software
  • Inbound & Outbound Hosted Call Center Solution
  • Quality assurance tools to improve agent performance
  • Live monitoring & real time reporting
  • Starting as low as $18 per seat
Details
Call Center Software Begin Your Trial Now
  • ACD, IVR and Predictive Dialer in the cloud
  • Complete CRM Integration
  • Originate and terminate on any VoIP carrier
Details
VMukti 1.1 Open Source Call Center Software

web-based 2.0, multi-tenant, distributed, multi-lingual, inbound, outbound Video enabled

World's first open source Enterprise P2P Call center software

More world firsts:
- Combination of power of Web, P2P, & Telephony.
- Completely Mashable platform that can be easily extended for integration with other 3rd party systems.
- World's first predictive dialer for lowest call drop and wait time.
- Very low bandwidth and infrastructure costs.


VMukti 1.1 a complete call center solution which supports both Inbound and Outbound Call Centers. Built with an open architecture and supporting common standards (ITU, IETF standards) it eliminates the need for proprietary hardware and software.

VMukti 1.1 has all the necessary features to go beyond providing value to customers with its robust and demand-driven features. Efficient call handling, Configurable Interactive Voice Response System, Automatic Call Routing (ACD), Voice Logging/Recording, Authentication, Conferencing, Data base screen pops, Predictive dialing, Answering machine detection and detailed statistics allow for data based decision making and action.

VMukti 1.1 is a highly robust call center solution supporting three-dimensional scalability, which will enable clients to scale up and optimize their operations per changing requirements without vendor reliability.
• Complete Solution--Complete Inbound / Outbound / Mixed mode solution (no other components required)
• Scalable--Supporting zero downtime with 10 to 100,000 scalability
• Customizable--Highly customizable interfaces as well as Call Flows & well defined integration points to meet specific requirements
• Ease in integration-Easy server side or client side integration with 3rd party databases & applications
• Highly Cost efficient- Completely software based solution, the cost of hardware is greatly reduced
• Open source
• Automatic Call Distribution (ACD)
• Call transfer, Call Conferencing, 3rd party verifications
• Voice Logging, Monitoring & Agent Quality Management
• Call Detail Record (CDR) and Reporting
• Call handling features
• Automatic Call Distribution (ACD)
• Predictive dialer with data screen pop up, auto-answer, filtering & many more
• Call transfer, Call Conferencing, 3rd party verifications
• Web based solution
• Video conferencing feature inbuilt
VMukti 1.1 is smarter IP contact center software, featuring improved quality monitoring tools, enhanced statistical analysis and tools to increase agent efficiency.
VMukti 1.1 business communication solutions are fully-customizable and integrated on a single platform.
VMukti 1.1 requires only a Web browser for access, making remote monitoring, management and analysis possible anywhere with an Internet connection.
VMukti 1.1 call center suite features skills-based routing for inbound calls, outbound capabilities with a range of dialing modes (predictive, preview, progressive and broadcast), quality monitoring tools, full digital recording, load balancing, online management tools and real-time statistics.
New features include:
• Support for any type of CRM
• Built in Soft phone
• Improved quality of audio (Windows)
• Support for multiple recording servers
• Ability to listen to agent live from Manager
• Improved Network view
• Improved Agent, Agent Group and Queue reports
• Desktop Monitoring of the Agents
___
Download here:
http://sourceforge.net/project/showfiles.php?group_id=162339&package_id=183133&release_id=591628


www.vmukti.com
hardik@vmukti.com

Phone: 91 9879200444

Videos:
http://www.youtube.com/watch?v=llNWR1dR3zM
http://www.youtube.com/watch?v=RF6xD3EZ9h8
http://www.youtube.com/watch?v=-wvg8Kmt97I
http://www.youtube.com/watch?v=bZkbskPsswc
http://www.youtube.com/watch?v=kLHJ2Z6Qf2A
http://www.youtube.com/watch?v=iTtCpJA5YMU
http://www.youtube.com/watch?v=YSZ6rmhWkfk
http://www.youtube.com/watch?v=B6KKUdajQ-k
http://www.youtube.com/watch?v=9T077WLUI2k
http://www.youtube.com/watch?v=C6h7X49j3x8
http://www.youtube.com/watch?v=4nvIJinShgE
http://www.youtube.com/watch?v=_7dz0TWkybQ
http://www.youtube.com/watch?v=WvotejtEpAA
http://www.youtube.com/watch?v=dNQVbBDRlv4
http://www.youtube.com/watch?v=-YC_r0rbWkQ
http://www.youtube.com/watch?v=-YC_r0rbWkQ
http://www.youtube.com/watch?v=wGbLala5KpQ

Image

VMukti 1.1 Open Source Call Center Software

web-based 2.0, multi-tenant, distributed, multi-lingual, inbound, outbound Video enabled

World's first open source Enterprise P2P Call center software

More world firsts:
- Combination of power of Web, P2P, & Telephony.
- Completely Mashable platform that can be easily extended for integration with other 3rd party systems.
- World's first predictive dialer for lowest call drop and wait time.
- Very low bandwidth and infrastructure costs.


VMukti 1.1 a complete call center solution which supports both Inbound and Outbound Call Centers. Built with an open architecture and supporting common standards (ITU, IETF standards) it eliminates the need for proprietary hardware and software.

VMukti 1.1 has all the necessary features to go beyond providing value to customers with its robust and demand-driven features. Efficient call handling, Configurable Interactive Voice Response System, Automatic Call Routing (ACD), Voice Logging/Recording, Authentication, Conferencing, Data base screen pops, Predictive dialing, Answering machine detection and detailed statistics allow for data based decision making and action.

VMukti 1.1 is a highly robust call center solution supporting three-dimensional scalability, which will enable clients to scale up and optimize their operations per changing requirements without vendor reliability.
• Complete Solution--Complete Inbound / Outbound / Mixed mode solution (no other components required)
• Scalable--Supporting zero downtime with 10 to 100,000 scalability
• Customizable--Highly customizable interfaces as well as Call Flows & well defined integration points to meet specific requirements
• Ease in integration-Easy server side or client side integration with 3rd party databases & applications
• Highly Cost efficient- Completely software based solution, the cost of hardware is greatly reduced
• Open source
• Automatic Call Distribution (ACD)
• Call transfer, Call Conferencing, 3rd party verifications
• Voice Logging, Monitoring & Agent Quality Management
• Call Detail Record (CDR) and Reporting
• Call handling features
• Automatic Call Distribution (ACD)
• Predictive dialer with data screen pop up, auto-answer, filtering & many more
• Call transfer, Call Conferencing, 3rd party verifications
• Web based solution
• Video conferencing feature inbuilt
VMukti 1.1 is smarter IP contact center software, featuring improved quality monitoring tools, enhanced statistical analysis and tools to increase agent efficiency.
VMukti 1.1 business communication solutions are fully-customizable and integrated on a single platform.
VMukti 1.1 requires only a Web browser for access, making remote monitoring, management and analysis possible anywhere with an Internet connection.
VMukti 1.1 call center suite features skills-based routing for inbound calls, outbound capabilities with a range of dialing modes (predictive, preview, progressive and broadcast), quality monitoring tools, full digital recording, load balancing, online management tools and real-time statistics.
New features include:
• Support for any type of CRM
• Built in Soft phone
• Improved quality of audio (Windows)
• Support for multiple recording servers
• Ability to listen to agent live from Manager
• Improved Network view
• Improved Agent, Agent Group and Queue reports
• Desktop Monitoring of the Agents
___
Download here:
http://sourceforge.net/project/showfiles.php?group_id=162339&package_id=183133&release_id=591628


www.vmukti.com
hardik@vmukti.com

Phone: 91 9879200444

Videos:
http://www.youtube.com/watch?v=llNWR1dR3zM
http://www.youtube.com/watch?v=RF6xD3EZ9h8
http://www.youtube.com/watch?v=-wvg8Kmt97I
http://www.youtube.com/watch?v=bZkbskPsswc
http://www.youtube.com/watch?v=kLHJ2Z6Qf2A
http://www.youtube.com/watch?v=iTtCpJA5YMU
http://www.youtube.com/watch?v=YSZ6rmhWkfk
http://www.youtube.com/watch?v=B6KKUdajQ-k
http://www.youtube.com/watch?v=9T077WLUI2k
http://www.youtube.com/watch?v=C6h7X49j3x8
http://www.youtube.com/watch?v=4nvIJinShgE
http://www.youtube.com/watch?v=_7dz0TWkybQ
http://www.youtube.com/watch?v=WvotejtEpAA
http://www.youtube.com/watch?v=dNQVbBDRlv4
http://www.youtube.com/watch?v=-YC_r0rbWkQ
http://www.youtube.com/watch?v=-YC_r0rbWkQ
http://www.youtube.com/watch?v=wGbLala5KpQ

Image

Created by: vmukti, Last modification: Thu 17 of Apr, 2008 (10:16 UTC)
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