VMukti Frequently Asked Questions


VMukti Frequently Asked Questions




Getting Started



What is VMukti-Unified Social Community?

VMukti is a Unified Social Collaborative conferencing engine Allows access through personalized, meshable web-interface. Core features: - Video conferencing, Audio conferencing, IP Telephony, Desktop sharing, Chat, Whiteboard, Presentation & More.


What is Vmukti?
VMukti is one of the World’s first web based video conferencing solution –enabling exponential growth for knowledge exchange over the internet through multi-user interactions of the combinations of video, voice, and data.


VMukti is convergence of web, p2p, VoIP, and telecom for communicating, conferencing and collaborating with people through phone and/or web. Vmukti stands committed to using cutting edge unified communications technology to dissolve geographical boundaries by helping build a well-connected global society.


What are the core features of the Vmukti?

Core features of Vmukti collaborative conferencing engine are:
-Video conferencing,
- Audio conferencing,
- Chat,
- Online File search,
- Online whiteboard,
- Online File-sharing,
- Online Presentation,
- Online Co-authoring,
- Scheduling,
- Remote monitoring,
- Remote controlling,
- Remote Desktop sharing,
- CRM and
- Online Reports
At present VMukti supports following features:

-Video conferencing,
-Audio conferencing,
-Chat,
-Online File search,
-Online File sharing,
-Online Whiteboard,
-Online Presentation,
-Online Co-authoring,
-Scheduling


How to get started with VMukti?

Download VMukti client/server from http://sourceforge.net/project/showfiles.php?group_id=162339
Install it with the help of installation guide included in the VMukti setup package.
Follow usage scenario this is also included in the same package.
For Getting-Started help, watch the getting started video included in the same package too.
For detail user guide, go through VMukti user manual: http://www.docstoc.com/docs/425568/VMukti-10-User-Guide
http://docs.google.com/Doc?docid=df7ms3vq_135gzvpzcct&hl=en


What and How VMukti can be used?

After successful installation of VMukti server, a VMukti server is ready for use as a collaborative conferencing engine with URL: http://<ServerIP>/vmukti, where ServerIP is the IP address of the system where VMukti server is installed, but must follow the usage scenario before using it, means user can use VMukti in one of the following scenario.

Scenario-1: If you do not want to browse the VMukti URL on VMukti Server (i.e. not to function as a client)
- Start the "VMuktiBootstrap" service (Start > Administrative Tools > Services > VMuktiBootstrap).
- Start the "Yet Another Telephony Engine" (Yate) service (Start > Administrative Tools > Services > Yet Another Telephony Engine.
- As VMuktiBootstrap service is started then Server can’t function as a Client
- Do not browse VMukti URL on server PC
- If server pc is on a live IP, then clients can access the VMukti server from anywhere across the globe. And if server pc belongs to a LAN, then clients can access the VMukti server under the same LAN only.
- Browse VMukti from other PCs (client’s PCs) with URL: http://<ServerIP>/vmukti, where ServerIP is IP of the server where VMukti server is installed and now start participating in collaborative conference.

Scenario-2: If you want to browse the VMukti URL on VMukti Server (i.e. to function as a client)

- Stop the "VMuktiBootstrap" service (Start > Administrative Tools > Services > VMuktiBootstrap).

- You must browse VMukti URL on server PC, if do not browse then other clients won’t be able to browse the http://<ServerIP>/vmukti and can’t communicate with each other.

- If server pc is on a live IP, then clients can access the VMukti server from anywhere across the globe. And if server pc belongs to a LAN, then clients can access the VMukti server under the same LAN only.

- Browse VMukti from other PCs (client’s PCs) with URL: http://<ServerIP>/vmukti where ServerIP is IP of the server where VMukti server is installed. And now start participating in collaborative conference.

What is usage scenario?

After successful installation of VMukti server, a VMukti server is ready for use as a collaborative conferencing engine with URL: http://<ServerIP>/vmukti, where ServerIP is the IP address of the system where VMukti server is installed, but must follow the usage scenario before using it, means user can use VMukti in one of the following scenario.

Scenario-1: If you do not want to browse the VMukti URL on VMukti Server (i.e. not to function as a client)
- Start the "VMuktiBootstrap" service (Start > Administrative Tools > Services > VMuktiBootstrap).
- Start the "Yet Another Telephony Engine" (Yate) service (Start > Administrative Tools > Services > Yet Another Telephony Engine.
- As VMuktiBootstrap service is started then Server can’t function as a Client
- Do not browse VMukti URL on server PC
- If server pc is on a live IP, then clients can access the VMukti server from anywhere across the globe. And if server pc belongs to a LAN, then clients can access the VMukti server under the same LAN only.
- Browse VMukti from other PCs (client’s PCs) with URL: http://<ServerIP>/vmukti, where ServerIP is IP of the server where VMukti server is installed and now start participating in collaborative conference.

Scenario-2: If you want to browse the VMukti URL on VMukti Server (i.e. to function as a client)

- Stop the "VMuktiBootstrap" service (Start > Administrative Tools > Services > VMuktiBootstrap).

- You must browse VMukti URL on server PC, if do not browse then other clients won’t be able to browse the http://<ServerIP>/vmukti and can’t communicate with each other.

- If server pc is on a live IP, then clients can access the VMukti server from anywhere across the globe. And if server pc belongs to a LAN, then clients can access the VMukti server under the same LAN only.

- Browse VMukti from other PCs (client’s PCs) with URL: http://<ServerIP>/vmukti where ServerIP is IP of the server where VMukti server is installed. And now start participating in collaborative conference.


Where VMukti can be useful?

Vmukti can be used in many fields e.g. education, corporate world, agriculture sector, Government sector etc where u need to web-conferencing, telemedicine, e-training, Audience poll, Desktop-sharing, co-browsing, remote monitoring, co-authoring for collaborative communications of entire organization.

A farmer can show his destroyed crops to Scientist sitting in another corner of world and know the exact reason of harvest failure within few minutes.

World best learning Institutes IIMA and DA-IICT can now impart education at a time to many students at a spread across the world.

Companies spread across the world can have board meetings together at a time thus saving cost as well deciding new strategies.


Which is latest version of Vmukti?

1VideoConference is the oldest and VMukti version 1.0.6.4 is the latest version of VMukti. You can see the all versions of Vmukti as well as latest on the link http://sourceforge.net/project/showfiles.php?group_id=162339
What is new in VMukti 1.0.6.4?
With each version of VMukti, significant advances are made in both the feature set and usability of the software. Some of the highlights of version 1.0.6.4 are detailed below.

o Bandwidth status:

You can see your bandwidth usage and its status like signal strength in your mobile phone.

o Horizontal Tab

Horizontal tab has been implemented along with vertical tabs.

Firewall Off?

Make sure your firewall is off before starting VMukti (Start > Control Panel > Windows Firewall).


Close Skype?

Make sure your Skype is closed before starting VMukti.

Which windows version for VMukti Server?
VMukti Server requires Microsoft Windows Server 2003 / 2008 Operating System.
Which windows version for VMukti Client?
VMukti client can run on following Operating System:
- Microsoft Windows Server 2003 / 2008
- Microsoft Windows XP
- Microsoft Windows Vista
Slow response of system?
As VMukti works on same bandwidth (56 – 256 KBPS) you use for normal internet surfing, so sometimes you might get slow response in video conferencing if your present bandwidth is below a threshold value (56 KBPS), but even in that case you won’t get slow response in other widgets.



Installation/Set-up



What are the system requirements for VMukti application?

Following requirements are needed for the VMukti application:
o Supported Architectures X86
o Supported Operating Systems
• Microsoft windows XP
• Microsoft windows server
• Microsoft windows server 2003
• Microsoft windows vista
(*With critical windows update installed)
o Supported Internet Browsers
• Internet explorer 6
• Internet explorer 7
• Mozilla Firefox 2
• Mozilla Firefox 3
o Hardware
• Minimum 400 MHz CPU, 96 MB RAM,
o Display settings
• 800X600 256-color display
o Recommended
• 1.0 GHZ or higher CPU, 256 MB or more RAM, 1024X768 high color 32-bit display
• Up to 500 MB of hard disk space may be required
o Network requirements
• 56 kbps – 256 kbps bandwidth
o Other Software Requirement
• .NET framework 3.5
• Microsoft internet explorer 6.0 SP1 or later
• Security certificate
.NET Framework 3.5 and security certificate issue is scheduled to be resolved by launching VMukti light edition.


How to install Vmukti Engine?

Follow the following steps to Install Vmukti Engine:
o First install IIS
o Then install .NET Framework 3.5
o Then install SQL Server 2005
o Then execute the downloaded setup of VMukti Server. For that double click on setup.exe from VMukti Server setup
 Click Next
 Provide right SQL Server path and authentication information
 Click Next to confirm installation.
You can see detail information about installation in VMukti Installation Guide.


How to set up .NET framework as pre-requisite?

Follow the following steps to install .NET Framework Setup:
o Extract the VMukti zip file from downloaded setup files then run Setup.exe
o If your system does not have Microsoft Framework 3.5, it will ask you to install WinFx (.NET Framework 3.5). Install .NET Framework 3.5. Installation of .NET Framework happens online from Microsoft site. You may refer this site http://www.microsoft.com/downloads/details.aspx?FamilyId=D2F74873-C796-4E60-91C8-F0EF809B09EE&displaylang=en


How to set up IIS as pre-requisite?

Follow the following steps to Install IIS Setup:

o For Windows Server 2003 Operating System

 Install it from Windows Server 2003 (Service Pack 1) operating system’s CD.
• To install IIS, navigate to Control panel > ADD or Remove Program then click on Add/Remove Windows Components.
• Select Application server from Windows Components Wizard click on details and check for Internet Information Services (IIS).
• Click Ok to start installation.

o For Windows XP Operating System

 Install it from Windows XP (Service Pack 2) operating system’s CD.
• To install IIS, navigate to Control panel > ADD or Remove Program then click on Add/Remove Windows Components.
• Select Internet Information Services (IIS) from Windows Components Wizard.
• Click Ok to start installation.

For getting more information, you can see VMukti Installation guide.


How to setup SQL Server as pre-requisite?

Follow the following steps to Install SQL Server Setup:

o Download SQL Server 2005 Express Edition with Advanced Services SP1 version.
http://sourceforge.net/project/showfiles.php?group_id=162339 Installation might not be successful for X64 and IA64 bit machines.

o Run the downloaded SQLEXPR.EXE

• During this installation, installer will ask you to install Windows Installer 3.1, for this download and install it from URL shown in a message box.
• Select all compotes in Feature list Dialog.
• During its installation, in Authentication Mode Dialog box select Mixed Mode Authentication and enter password in the specified fields.

o After Successful Installation of SQL Server 2005, Go to Start > All Programs > Microsoft SQL Server 2005 > Configuration Tools > SQL Server Surface Area Configuration

• Select SQL Server 2005 Surface Area Configuration then
• Select Remote Connections under Database Engine then
• Select Local and Remote Connections under this step select Using TCP/IP and named pipes Only then
• Run Setup.exe.

o After that Start SQL Server Browser service from Administrative Tool Services.

For getting detail information, you can see VMukti Installation Guide.


Which download option of SQL server I will choose out of four during the downloading of SQL server?

You have to download third option Install Microsoft SQL Server 2005 Express Edition with Advanced Services out of four and follow the instructions to download and install SQL server according to user installation guide.
You can see the whole video of SQL server installation by clicking on this “ “.


After the SQL server installation what we have to do?

Install next prerequisite software as per the steps given in the VMukti server installation guide.


How to set up Server for Vmukti application?

Follow the following steps to Install Vmukti Server Setup:
o Download .Zip Server Setup file for Server from below link. http://sourceforge.net/project/showfiles.php?group_id=162339&package_id=261292
o Run Setup.exe from Downloaded and Extracted file of Vmukti.
o This installation would ask you to install WinFx (.Net framework 3.5).
o This installation would ask you to install about SQL Server 2005.
o Now click on the Setup.exe file of Vmukti Server Setup and Provide appropriate SQL Authentication information.
o Provide appropriate SMTP authentication information.

Help video: http://www.youtube.com/watch?v=4nvIJinShgE
For getting detail information, you can refer VMukti Installation Guide.


How to set up Client for Vmukti application?

Follow the following steps to Install Vmukti Client Setup:
o Download .Zip Client Setup file for Client from below link. http://sourceforge.net/project/showfiles.php?group_id=162339&package_id=261292
o Run Setup.exe from Downloaded and Extracted file of Vmukti.
o This installation would ask you to install WinFx (.Net framework 3.5).
o Now click on the Setup.exe file of Vmukti Client.
Help video: http://www.youtube.com/watch?v=_7dz0TWkybQ
For getting detail information, you can refer VMukti Installation Guide.


How a user can make their system as a server?

Follow the following steps to make a Server:
o Install the VMukti server setup with the help of VMukti server installation guide, which is kept inside the VMukti server setup folder
o Then the user may act as a server as well as a client to this server.
o After successful installation of the server, browse the VMukti with this
URL: http://ServersIP/vmukti/vmukti.presentation.xbap , where Server IP is
your system's IP.
o This user can send URL of this VMukti server to clients to participate in its collaborative conference.
For getting detail information, go to Vmukti on-site of installation guide.


How a user can make their system as a client of a particular Server?

Follow the following steps to make a client for a particular Server:
o Install the VMukti client setup with the help of VMukti client
installation guide, which is kept inside the VMukti client setup folder
o Get URL of the Vmukti Server (where you have to participate in collaborative conference) started by server user.
o Browse the URL and participate in the started collaborative conference.
o You will get the welcome page.
For getting detail information, go to Vmukti on-demand of installation Guide.


In which scenario server user can use VMukti, after installation of VMukti version 1.0.3.6 or later?__

After installing VMukti 1.0.3.6 server, server user can use VMukti in one of the following scenarios:
Scenario-1:
o Start the "VMukti Bootstrap" service (Start > Administrative Tools > Services > VMukti Bootstrap).
o If server pc is on a live IP, then clients can access the VMukti of this server from anywhere across the globe. And if server pc belongs to a LAN, then clients can access the VMukti of this server from the same LAN only.
o Do not browse VMukti URL on server PC.
o Browse VMukti from other PCs (clients) with URL: http://<ServerIp>/vmukti/VMukti.Presentation.xbap, where Server IP is the IP of the server where VMukti server is installed. Start participating in collaborative conference.
o You can follow user guide for getting detail information about how to use VMukti widgets (modules).
Scenario-2:
o Stop the "VMukti Bootstrap" service (Start > Administrative Tools > Services > VMukti Bootstrap).
o If server pc is on a live IP, then clients can access the VMukti of this server from anywhere across the globe. And if server pc belongs to a LAN, then clients can access the VMukti of this server from the same LAN only.
o Browse VMukti URL on server PC
o Browse VMukti from other PCs (clients) with URL: http://<ServerIP>/vmukti/VMukti.Presentation.xbap, where Server IP is the IP of the server where VMukti server is installed. Start participating in collaborative conference.
o You can follow user guide for getting detail information about how to use VMukti widgets (modules).


What is VMukti on-site?

VMukti on-site is a complete guide for you, if you want to install and deploy VMukti server on your system.
Getting more information, please refer to VMukti Installation Guide.


What is VMukti on-demand?

VMukti on-demand is a complete guide for you, if you want to participate in collaborative conference.
Getting more information, please refer to VMukti Installation Guide.


While installing of VMukti client, I got the error like “Another version of this product is already installed”?

It might be possible a Vmukti client already installed in your system. You will have to remove existing version of this product using control panel---> add or remove programs to install new version of same.


While installing VMukti Server, I got the error like “Error 1001.Could not Connect with database server, follow the read me and install guide”?

It might be possible that you entered some wrong information while installing or configuring SQL server. Following points keep in mind while installing and configuring of SQL server.
o Which download option you are selecting while you browse the link http://msdn2.microsoft.com/hi-in/express/bb410792(en-us).aspx to download SQL server. You have to download Install Microsoft SQL Server 2005 Express Edition with Advanced Services.

o While configuring SQL server management studio, you might have entered wrong information in the field user name and password in the SQL server authentication. You will have to put correct information user name as “sa” and password.


While installing of SQL server, which authentication mode I have to select to authenticate the security used when connecting to SQL server?

You have to select mixed mode (windows authentication and SQL server authentication) and specify the “sa” logon password in respective window.


While configuring SQL server 2005 surface area configuration, which option I have to select in remote connection?

You have to select “using both TCP/IP and named pipes” of local and remote connection.
You can see FAQ “How to setup SQL Server as pre-requisite?” for more details.


How to start/restart SQL services after installing and configuring of SQL server?

Follow the following steps to restart/start SQL services:
o Go to Start > Administrative Tools > Services
o Select SQL Server(SQL express)
o Click on restart the service


How to start/restart VMukti Bootstrap after installing VMukti server?

Follow the following steps to restart/start VMukti Bootstrap service:
o Go to Start > Administrative Tools > Services
o Select VMukti Bootstrap
o Click on restart the service


While installing SQL Server, what information I will put in registration Information?

You have to enter in name field like “computer name” or whatever you want and company field (which is optional) like “your company name”. Generally name field takes your computer name by default.
After installing SQL server, how to configure SQL server?
After Successful Installation of SQL Server 2005, Go to Start > All Programs > Microsoft SQL Server 2005 > Configuration Tools > SQL Server Surface Area Configuration

o Select SQL Server 2005 Surface Area Configuration then
o Select Remote Connections under Database Engine then
o Select Local and Remote Connections under this step select Using TCP/IP and named pipes Only then
o Select Service under SQL server browser then
o Select Automatic from Startup type then
o Click on start button

After that Start SQL Server Browser service from Administrative Tool Services. You can see the video of SQL server 2005 configuration.


Why IIS is needed?

Since IIS is a web server, VMukti needs to be hosted only on this server because it provides support for .net framework on which VMukti is built.


Which IIS version to be installed?

It depends on the version of Windows you are using for server setup, since it is included in the OS installation disk.


Which version of SQL server to be installed?

It is recommended Microsoft SQL Sever 2005 Express Edition for VMukti application.


I am getting error like “Application download error” after browsing the VMukti URL?

Do browse again after deleting apps folder. You can delete apps from go to start--> Select Run--> type %temp% --> New window would open --> go up by one folder--> delete apps


Is it possible to run both old and new version of VMukti server?

No, you have to uninstall older one to install newer version.


What SQL server name I have to provide in SQL Server installation?

You have to provide server name like “<IP of your machine>\SQLExpress” while SQL server installation.


How to configure SQL Server Management Studio Express?

After Successful Installation of SQL Server 2005, Go to Start > All Programs > Microsoft SQL Server 2005 > SQL Server Management Studio Express
o Select server name like “<IP of your machine>\SQLExpress”
o Select SQL server authentication in authentication.
o Give “sa” as login name
o Give password whatever u want
o Then click on connect.
How to configure IIS Manager?
Follow the following steps to configure IIS Manager:
o Go to start>all programs>administrative tools>IIS Manager
o Go to local computer>web sites>default web sites
o Press right click >go to properties
o Click on “web site” tab and enter 587 as SSL port
o Clicks apply and ok then
o Click on Home directory and select all combo boxes except “write”
o Select “scripts and executables” in execute permissions
o Clicks apply and ok then
o Go to local computer>web sites>default web sites>VMukti
o Press right click>go to properties
o Select all combo boxes except “write”
o Select “scripts and executables” in execute permissions
o Clicks apply and ok then
See the video on this link:
Do I need to install the newer version of VMukti client if server is running on upgraded version on VMukti server?
No, you need not to install the new version of VMukti client. Since older version of VMukti client is compatible with new version of VMukti server.


I want to migrate from one to another version?

Follow the following steps to migrate from older to newer version:
o First of all uninstall the older version of VMukti server setup
• Go to control panel>add or remove programs
• Select VMukti collaborative
• Click on uninstall
o Install newer version of VMukti server setup (To see installation procedure, you can refer VMukti installation Guide or setup FAQs.)
o While installing, configure SQL server authentication.
o There is no need to uninstall the VMukti Client from client PC. Since the older version of VMukti Client supports the newer version of VMukti server.
o Then you can browse the server URL on other PC.
Follow user guide for getting detail information about how to use.


Can I browse two url on same pc of different-different VMukti server?

No, this facility is not available at present.

If one VMukti bootstrap is running on a pc, can I browse the url of another bootstrap on same pc?

No.
If a bootstrap is running on a pc, even you cannot browse the url of your bootstrap. First close the bootstrap service from that pc, if you want to browse a URL of any bootstrap.
Un-installation


What we have to do if I want to uninstall VMukti application?

You must follow the sequential un- installation procedure:
o Open the control paneladd or remove programs
o First of all uninstall the VMukti server/client. You can’t remove .net framework or SQL server before the un-installation of VMukti server or client.
o Then remove SQL server.
o Then remove .net framework.


What will be happen if I uninstall .net framework before the VMukti server or client un-installation?

You will get the error while the uninstalling of VMukti server or client. You have to install first .NET framework, then u can uninstall VMukti server or client and again uninstall .net framework.


During the uninstalling of VMukti client I get the error like “Error 1001.installUtilLib.dll: Unknown error”?

It might be possible you uninstalled .net framework before the un-installation of VMukti client. You cannot uninstall .net framework before the un-installation of VMukti client. Follow the following steps to remove VMukti client:
o Install .net framework again.
o Un-install VMukti client and VMukti server.
o Un-install .net again.

Software and Documentation


Where do I find the latest software downloads?

You can see the details about new software downloads on Vmukti University portal and http://sourceforge.net/project/showfiles.php?group_id=162339&package_id=261646
Where do I find the latest user guides and admin manuals?
You can see the latest user guides and admin manuals as well as installation guide on user guide portal in support portal.




Billing




How do I change my account information (email address, password, etc.)?

Submit a support case through the online VMukti Support Portal. If you do not yet have access to the Support Portal, please send an email to info@vmukti.com
Please be sure to include your company name and previous information in your request.


How do I make payment on an invoice (for learning session)?

Check
Please mail your check in US Dollars or Indian Rupees to:
Account Department
VMukti Solutions Pvt. Ltd
IIMA Ahmedabad (New Campus)
Near Vastrapur Lake
Ahmedabad-380015
Gujarat, India

Phone: +91-79-66324222
Email: info@vmukti.com


How do I update my billing address?

Send in your updated billing information to the VMukti accounting department.
Account Department
VMukti Solutions Pvt. Ltd
IIMA Ahmedabad (New Campus)
Near Vastrapur Lake
Ahmedabad-380015
Gujarat, India

Phone: +91-79-66324222
Email: info@vmukti.com


Contact Information




Who do I contact for billing Questions?

For billing and payment questions, please contact the VMukti accounting department.
Account Department
VMukti Solutions Pvt. Ltd
IIMA Ahmedabad (New Campus)
Near Vastrapur Lake
Ahmedabad-380015
Gujarat, India

Phone: +91-79-66324222
Email: info@vmukti.com


Who do I contact for ordering more subscriptions or renewing my subscription for learning session?

To order additional subscriptions or renew your existing subscription, contact the VMukti sales department at:
Sales Department
VMukti Solutions Pvt. Ltd
IIMA Ahmedabad (New Campus)
Near Vastrapur Lake
Ahmedabad-380015
Gujarat, India

Phone: +91-79-66324222
Email: info@vmukti.com


Who do I contact for technical support questions?

The VMukti Support team will help you with any of your technical support questions with your VMukti On-Site or VMukti On-Demand installation. Please note that support services from VMukti Solutions Pvt. Ltd are only available for subscribers of VMukti Professional, VMukti Enterprise or VMukti Network.
Please see the support services overview for more information on the different support service levels available from VMukti Solutions Pvt. Ltd
The primary method to contact the VMukti Support team is through the online VMukti Support Portal. If you do not yet have access to the Support Portal, please send an email to info@VMukti.com. Read more about how to submit a support case through the Support Portal.
Please see Technical Support FAQs for more information.


Who do I contact for training questions?

The VMukti Training team's mission is to ensure VMukti customers are successful at deploying and using VMukti. All subscribers have access to VMukti University, the online learning portal for end-users and administrators.
For questions about purchasing VMukti Learning Credits, please refer to VMukti Learning Credits or contact the VMukti sales team or email via info@vmukti.com
For questions about granting access for your team to VMukti University, signing up for learning sessions, information on class schedules or general feedback, please info@vmukti.com



Technical Support


Support Levels


What are the different levels of support?

There are three levels of support. Standard Support is included with every purchase of VMukti Professional or VMukti Standard. Check your order history to determine whether you purchased Extended or Premium Support.
Standard Support includes web and email support with the ability to submit an unlimited number of support cases.
Extended Support offers significantly faster response times compared to the standard support, unlimited case management and access through phone service. This is the ideal support package for elaborate installations or companies who require prompt access to our in-house expertise. This package is available for VMukti Standard and VMukti Professional customers for an additional fee.
Premium Support offers VMukti’s highest level of support, including access to our in-house experts 24 x 7 x 365 for Priority 1 issues. Premium Support customers are assigned a support representative as a single point of contact to manage VMukti deployments from inception to roll-out to upgrade. Premium Support is the best choice for companies where VMukti Professional or VMukti Standard is a mission critical application.


Who do I contact to upgrade support levels?

To upgrade your support level, contact the VMukti Customer Advocate group:
o Phone: +91-79-66324222
o Email: info@VMukti.com



Contacting Supports


How do I contact VMukti Support?

VMukti Customer Support and VMukti support wiki will help you with any installation and configuration questions you might have. If you experience any problems, please contact us via email info@VMukti.com


What is the Support Portal?

The VMukti Support Portal is a collection of resources to help you maximize your experiences with VMukti software.
Support Portal includes:
• Submit or View a Case
Technical support questions, sales quote requests, project discussions, etc. All your communication with the VMukti Team takes place here. See these instructions for submitting cases.
• Access VMukti University
Getting started with VMukti Suite is easy. Work through a self-paced training curriculum or sign up for an upcoming instructor-led training session.
• Discuss in the Forums
Ask questions, post answers. Interact with the VMukti Community around a variety of topics. You can participate also in http://sourceforge.net/forum/forum.php?forum_id=549711 to discuss any topic.
• Find Answers in the Wiki
Review frequently asked questions, find out common troubleshooting steps, and learn how to extend VMukti. Maintained by the VMukti Community, the VMukti Wiki is your resource for support and developer documentation.
• View Documentation and User Guide
View online user and administrator documentation for all VMukti products.
• Download Purchased Software Now
Download the software packages included in your VMukti subscription. Software installation packages, latest updates, documentation, hot fixes and more.


What is a support case?

A support case is how you communicate with the VMukti Support team. Other common industry terms for a support case are "trouble tickets," "support requests" or "trouble reports". Each support case is automatically assigned a unique number and allows VMukti to track all communications around the reported issue.
A support case usually encompasses one issue or request for help. If you have multiple issues or requests, we ask that you submit a separate case for each issue.


How quickly will I get a response to my support case?

Initial response times to a support case will vary based on
o Priority level of your case
o Your support level
Based on those criteria, VMukti Customer Support will provide an initial response to your submitted cases within the targets detailed below.
VMukti Network Standard Support Extended Support Premium Support
Priority 1 8 business hours 4 business hours 2 business hours 1 hour (24x7x365)
Priority 2 Next business day Next business day 4 business hours 2 business hours
Priority 3 2 business days 2 business days Next business day 4 business hours


When do I submit a support case versus a bug report?

When in doubt, submit a support case instead of a bug report. VMukti support representatives can determine if your support case should result in a bug report, and will gladly file a bug report on your behalf when appropriate.
If you have a question about installing, configuring, or using VMukti, and you have already reviewed the documentation, VMukti University, and the VMukti Wiki, then you should submit a support case.
If you need technical assistance with installing, configuring, or using VMukti, and you have already reviewed the documentation, VMukti University, and the VMukti Wiki, then you should submit a support case
If you have identified a problem with VMukti that is consistently reproducible, and is not specific to your environment or data, then you should submit a bug report, mentioning the Type field of "Defect."
If you want to log a feature request, you should submit a bug report, mentioning the Type field of "Feature."

Application Support


After login it gives the error like “Can not connect to bootstrap” why?

Typical reasons for this error are:
o The server (bootstrap) machine is down, not accessible; VMukti Service is not up on server machine etc…
o Please follow the pattern of URL like “http ://< Server IP>/VMukti” on the browser (It should not be like “http://localhost/vmukti”).
o Are you able to connect to SQL server using user name sa and any password,
o It might be possible, the system on which server is installed hasn’t sufficient configuration for bootstrap.

Please keep in mind while you are browsing the server url of VMukti:

o Which Version of VMukti are you using?
o Which operating system are you using?
o Are you able to connect to SQL server using user name sa and password,
o Which URL are you browsing to use VMukti?


I am getting error like “cannot connect to server” while browsing the VMukti server?

It might be possible service of VMukti bootstrap is not started. There are two ways to start VMukti server on server machine:
o Either browse the VMukti server url on server PC also
o Or start bootstrap service on the PC where VMukti server is installed.
Follow the following steps to start VMukti Bootstrap service:
o Go to Start > Administrative Tools > Services
o Select VMukti Bootstrap
o Click on restart the service
You can see detail information in VMukti installation guide.


During the registration, sometimes it gives the error like “Username in use”?

It may be due to same username is already registered before.


How do I start Vmukti application?

Follow the following steps to start the application:
o First of all open a browser
o Type the http://<server IP>/VMukti on the address bar and press enter
o Now you can register or sign in directly in left pane of application
o You will found default page on your screen.


How do I to-collaborate in the Vmukti community?

Follow the following steps to collaborate:
o First add online buddies into "My Buddies" section. For doing this write a correct id of your friend into the specified field under "My Buddies" section and then click to "Add New Buddies", by this way you can add as many buddies as you want to communicate collaboratively.
o Drag a module you want to collaborate using that into a tab.
o Add a buddy for this, drag a buddy from My Buddies list on the selected module's top header bar
o You will asked for save the page, Save it
o You can add as many buddies as you have to communicate collaboratively.
o Now you are ready to communicate collaboratively with your added buddies. Where you can get other's data unicast/multicast/broadcast your data.
Getting more information, please refer to VMukti University.


What is audio module?

Audio conference calling gives you to get connected with a group of individuals wherever you may be situated. This feature of audio conference calling is beneficial to resolve issues without having to wait. For more information see Audio widget.


What is chat module?

Chat widget provides facility for chat with more than two people at the same time. For more information see Chat widget in VMukti User Guide.


What is co-authoring module?

Co-authoring provides functionality of writing text and shares this with multiple users. For more information see Co-authoring widget in VMukti User Guide and VMukti University.


What is file search module?

User can search the file and can able to share the file online in the file search module. For more information see File search widget in VMukti User Guide.


What is presentation module?

User can browse the file and can able to share with their online buddies. For more information see Presentation Widget in VMukti User Guide and VMukti University.


What is scheduler module?

The Scheduler manages your schedule and upcoming activities. You can select a particular date and create meetings on particular time with respect to the selected date. For more information see Presentation Widget in VMukti User Guide and VMukti University.


What is whiteboard module?

User can draw into white board and also able fill color using color box. For more information see White board widget in User Guide VMukti University.


What can I do by theme option?

VMukti themes allow you to select the appearance of VMukti’s pages with different color schemes. Regardless of the theme that you select, the same information will be displayed.


What is the purpose of settings option?

VMukti is an extensible open source application. You can configure/add your own widgets: e.g. submit new widget, FTP configuration, PBX configuration in existing VMukti framework.
Getting details information you can see VMukti University and VMukti User Guide.


How to-develop and extensions to VMukti system?

Follow the following steps to develop your own widget:
o Make your own 3-Tier WPF User Control Application in Microsoft Visual Studio 2008
o Make three folder named "Control", "Bal" and "Dal"
o Put Presentation layer's compiled dll file like App1_Presentation.dll into "Control" named folder. That dll file can be found from bin>Debug of the concerned layer project
o Create and put "Configuration.xml" into "Control" folder along with presentation layer's dll file. The "Configuration.xml" file should contain correct information like- (<?xml version="1.0" encoding="utf-8" ?> <Modules Name="Presentation"> <Dummy Client class="DummyClient" method="PresentationClient"> </DummyClient> </Modules>)
o Put Business layer's compiled dll file like App1_Business.dll into "Bal" named folder. That dll file can be found from bin>Debug of the concerned layer project
o Put Control layer's compiled dll file like App1_Control.dll into "Bal" named folder along with business layer's dll file. That dll file can be found from bin>Debug of the concerned layer project
o Put Data Access layer's compiled dll file like App1_DataAcess.dll into "Dal" named folder. That dll file can be found from bin>Debug of the concerned layer project
o Put all three "Control", "Bal" and "Dal" folders into a folder and give a name like Mod1 to it (this name will identify to your developed extension) and it will appear in the "Modules" section from left pane of the home page of VMukti after successful addition of it into the VMukti system.
o Compress the "Mod1" folder into "Mod1.zip". Now the "Mod1.zip" is ready for add in the VMukti system.
o Now browse the VMukti with provided URL, click Settings on top right, then click "Submit New widget" then click on "Browse", locate your "Mod1.zip" file. Provide correct information in the fields. Click "Save" then click "Done".
o You will see your own module/extension in the left pane under modules section. Now you can enjoy with your own extension.
For getting more detail information you can see VMukti University.
Training

Learning Credits


What is a VMukti Learning Credit and what are its benefits?

VMukti Learning Credits (SLC) provide an easy and convenient way for your company to purchase training for your employees, minimize administrative paperwork, enable easy tracking of employee usage and ensure that you receive a discount for buying learning sessions in bulk.


vHow much do VMukti Learning Credits cost?

VMukti Learning Credits cost $30 per credit, less any discount, if applicable.
Volume Discounts
• 1-49 $30/credit
• 50-99 $28.50/credit, 5% savings
• 100+ $27/credit, 10% savings


Where can I purchase VMukti Learning Credits?

You can contact the learning department of VMukti solutions Pvt. Ltd directly via email info@vmukti.com or contact your VMukti sales representative to purchase VMukti Learning Credits.


How do I register for a VMukti University learning session using my VMukti Learning Credits?

VMukti Learning Credits can be used by one or many to attend VMukti University learning sessions. To register for Learning Session you can mailed to info@vmukti.com directly with proper request or contact your VMukti sales representative.


What is VMukti University Learning Credits Terms and Conditions?

VMukti Learning Credits are valid for one year from the date of purchase unless otherwise specified.
VMukti Learning Credits are non-refundable.
VMukti Learning Credits can be redeemed for any VMukti University learning session that concludes before or on the day of your VMukti Learning Credit expiration date.
To spend VMukti Learning Credits you will need the Order number from a previous VMukti purchase for your order.
Anyone that is given access to the Learning Credit Order number for your company may use it to register for a VMukti University learning session.
Your company controls access to your VMukti Learning Credits Order number. We suggest you appoint one person as the VMukti Learning Credit manager.

Learning Sessions



What is VMukti University?

VMukti University is a terrific online learning system that is helping our company get the most out of our CRM system. We are encouraging all new VMukti users to utilize VMukti University because it ensures they get up to speed quickly with the application.
VMukti University provides online library includes learning guide through step-by-step instructions and how to perform key activities within VMukti.
For getting detail information, go to VMukti University.


How much do learning sessions cost?

VMukti University learning sessions require VMukti Learning Credits, which are available from your Sales Representative.
• Basic End-User Seminars: Free
• Power-User and Administrator Seminars: 1 Credit
• Workshops: 6 Credits
• Extended Workshops: Credits required varies. Please see the specific extended workshop you are interested in for required credits information.
• Classroom Training: Credits required varies. Please see the specific classroom training learning session you are interested in for required credits information.


Can I withdraw from an on-line public learning session that I registered for?

You can withdraw from an on-line public learning session that requires VMukti Learning Credits up to two business dates prior to the session start date and retain your VMukti Learning Credits.
To withdraw from an on-line public session that requires VMukti Learning Credits, please submit a case via the Support Portal or inform to learning department of VMukti solutions through info@vmukti.com .
Important: If you withdraw from an on-line public learning session less than two business days prior to the class start date we are unable to refund VMukti Learning Credits.


What system requirements do I need to attend an on-line public learning session?

A Windows or Mac computer with a high-speed internet connection and a phone.


Where can I find access details for the on-line public learning session I am registered for?

You will receive a registration confirmation email from info@vmukti.com. The email will include the learning session title, date and time details as well as the attendance URL and phone number.


Can my company reserve an entire Seminar or Workshop for just our employees?

Yes.
Please note that all VMukti University Seminars and Workshops are based on the "out-of-the-box" version of VMukti. Please work with your Sales Representative to set this up.
For training on customized implementations, please work directly with your Sales Representative.


What is a Learning Pack and what are its benefits?

A VMukti University Learning Pack allows you to purchase a group of VMukti University learning sessions at a discounted price. Each learning pack includes a recommended learning path and VMukti Learning Credits. The learning packs are designed by a VMukti University instructor based on specific roles and the VMukti Learning Credits are used to register for the recommended learning sessions.


VMukti Frequently Asked Questions




Getting Started



What is VMukti-Unified Social Community?

VMukti is a Unified Social Collaborative conferencing engine Allows access through personalized, meshable web-interface. Core features: - Video conferencing, Audio conferencing, IP Telephony, Desktop sharing, Chat, Whiteboard, Presentation & More.


What is Vmukti?
VMukti is one of the World’s first web based video conferencing solution –enabling exponential growth for knowledge exchange over the internet through multi-user interactions of the combinations of video, voice, and data.


VMukti is convergence of web, p2p, VoIP, and telecom for communicating, conferencing and collaborating with people through phone and/or web. Vmukti stands committed to using cutting edge unified communications technology to dissolve geographical boundaries by helping build a well-connected global society.


What are the core features of the Vmukti?

Core features of Vmukti collaborative conferencing engine are:
-Video conferencing,
- Audio conferencing,
- Chat,
- Online File search,
- Online whiteboard,
- Online File-sharing,
- Online Presentation,
- Online Co-authoring,
- Scheduling,
- Remote monitoring,
- Remote controlling,
- Remote Desktop sharing,
- CRM and
- Online Reports
At present VMukti supports following features:

-Video conferencing,
-Audio conferencing,
-Chat,
-Online File search,
-Online File sharing,
-Online Whiteboard,
-Online Presentation,
-Online Co-authoring,
-Scheduling


How to get started with VMukti?

Download VMukti client/server from http://sourceforge.net/project/showfiles.php?group_id=162339
Install it with the help of installation guide included in the VMukti setup package.
Follow usage scenario this is also included in the same package.
For Getting-Started help, watch the getting started video included in the same package too.
For detail user guide, go through VMukti user manual: http://www.docstoc.com/docs/425568/VMukti-10-User-Guide
http://docs.google.com/Doc?docid=df7ms3vq_135gzvpzcct&hl=en


What and How VMukti can be used?

After successful installation of VMukti server, a VMukti server is ready for use as a collaborative conferencing engine with URL: http://<ServerIP>/vmukti, where ServerIP is the IP address of the system where VMukti server is installed, but must follow the usage scenario before using it, means user can use VMukti in one of the following scenario.

Scenario-1: If you do not want to browse the VMukti URL on VMukti Server (i.e. not to function as a client)
- Start the "VMuktiBootstrap" service (Start > Administrative Tools > Services > VMuktiBootstrap).
- Start the "Yet Another Telephony Engine" (Yate) service (Start > Administrative Tools > Services > Yet Another Telephony Engine.
- As VMuktiBootstrap service is started then Server can’t function as a Client
- Do not browse VMukti URL on server PC
- If server pc is on a live IP, then clients can access the VMukti server from anywhere across the globe. And if server pc belongs to a LAN, then clients can access the VMukti server under the same LAN only.
- Browse VMukti from other PCs (client’s PCs) with URL: http://<ServerIP>/vmukti, where ServerIP is IP of the server where VMukti server is installed and now start participating in collaborative conference.

Scenario-2: If you want to browse the VMukti URL on VMukti Server (i.e. to function as a client)

- Stop the "VMuktiBootstrap" service (Start > Administrative Tools > Services > VMuktiBootstrap).

- You must browse VMukti URL on server PC, if do not browse then other clients won’t be able to browse the http://<ServerIP>/vmukti and can’t communicate with each other.

- If server pc is on a live IP, then clients can access the VMukti server from anywhere across the globe. And if server pc belongs to a LAN, then clients can access the VMukti server under the same LAN only.

- Browse VMukti from other PCs (client’s PCs) with URL: http://<ServerIP>/vmukti where ServerIP is IP of the server where VMukti server is installed. And now start participating in collaborative conference.

What is usage scenario?

After successful installation of VMukti server, a VMukti server is ready for use as a collaborative conferencing engine with URL: http://<ServerIP>/vmukti, where ServerIP is the IP address of the system where VMukti server is installed, but must follow the usage scenario before using it, means user can use VMukti in one of the following scenario.

Scenario-1: If you do not want to browse the VMukti URL on VMukti Server (i.e. not to function as a client)
- Start the "VMuktiBootstrap" service (Start > Administrative Tools > Services > VMuktiBootstrap).
- Start the "Yet Another Telephony Engine" (Yate) service (Start > Administrative Tools > Services > Yet Another Telephony Engine.
- As VMuktiBootstrap service is started then Server can’t function as a Client
- Do not browse VMukti URL on server PC
- If server pc is on a live IP, then clients can access the VMukti server from anywhere across the globe. And if server pc belongs to a LAN, then clients can access the VMukti server under the same LAN only.
- Browse VMukti from other PCs (client’s PCs) with URL: http://<ServerIP>/vmukti, where ServerIP is IP of the server where VMukti server is installed and now start participating in collaborative conference.

Scenario-2: If you want to browse the VMukti URL on VMukti Server (i.e. to function as a client)

- Stop the "VMuktiBootstrap" service (Start > Administrative Tools > Services > VMuktiBootstrap).

- You must browse VMukti URL on server PC, if do not browse then other clients won’t be able to browse the http://<ServerIP>/vmukti and can’t communicate with each other.

- If server pc is on a live IP, then clients can access the VMukti server from anywhere across the globe. And if server pc belongs to a LAN, then clients can access the VMukti server under the same LAN only.

- Browse VMukti from other PCs (client’s PCs) with URL: http://<ServerIP>/vmukti where ServerIP is IP of the server where VMukti server is installed. And now start participating in collaborative conference.


Where VMukti can be useful?

Vmukti can be used in many fields e.g. education, corporate world, agriculture sector, Government sector etc where u need to web-conferencing, telemedicine, e-training, Audience poll, Desktop-sharing, co-browsing, remote monitoring, co-authoring for collaborative communications of entire organization.

A farmer can show his destroyed crops to Scientist sitting in another corner of world and know the exact reason of harvest failure within few minutes.

World best learning Institutes IIMA and DA-IICT can now impart education at a time to many students at a spread across the world.

Companies spread across the world can have board meetings together at a time thus saving cost as well deciding new strategies.


Which is latest version of Vmukti?

1VideoConference is the oldest and VMukti version 1.0.6.4 is the latest version of VMukti. You can see the all versions of Vmukti as well as latest on the link http://sourceforge.net/project/showfiles.php?group_id=162339
What is new in VMukti 1.0.6.4?
With each version of VMukti, significant advances are made in both the feature set and usability of the software. Some of the highlights of version 1.0.6.4 are detailed below.

o Bandwidth status:

You can see your bandwidth usage and its status like signal strength in your mobile phone.

o Horizontal Tab

Horizontal tab has been implemented along with vertical tabs.

Firewall Off?

Make sure your firewall is off before starting VMukti (Start > Control Panel > Windows Firewall).


Close Skype?

Make sure your Skype is closed before starting VMukti.

Which windows version for VMukti Server?
VMukti Server requires Microsoft Windows Server 2003 / 2008 Operating System.
Which windows version for VMukti Client?
VMukti client can run on following Operating System:
- Microsoft Windows Server 2003 / 2008
- Microsoft Windows XP
- Microsoft Windows Vista
Slow response of system?
As VMukti works on same bandwidth (56 – 256 KBPS) you use for normal internet surfing, so sometimes you might get slow response in video conferencing if your present bandwidth is below a threshold value (56 KBPS), but even in that case you won’t get slow response in other widgets.



Installation/Set-up



What are the system requirements for VMukti application?

Following requirements are needed for the VMukti application:
o Supported Architectures X86
o Supported Operating Systems
• Microsoft windows XP
• Microsoft windows server
• Microsoft windows server 2003
• Microsoft windows vista
(*With critical windows update installed)
o Supported Internet Browsers
• Internet explorer 6
• Internet explorer 7
• Mozilla Firefox 2
• Mozilla Firefox 3
o Hardware
• Minimum 400 MHz CPU, 96 MB RAM,
o Display settings
• 800X600 256-color display
o Recommended
• 1.0 GHZ or higher CPU, 256 MB or more RAM, 1024X768 high color 32-bit display
• Up to 500 MB of hard disk space may be required
o Network requirements
• 56 kbps – 256 kbps bandwidth
o Other Software Requirement
• .NET framework 3.5
• Microsoft internet explorer 6.0 SP1 or later
• Security certificate
.NET Framework 3.5 and security certificate issue is scheduled to be resolved by launching VMukti light edition.


How to install Vmukti Engine?

Follow the following steps to Install Vmukti Engine:
o First install IIS
o Then install .NET Framework 3.5
o Then install SQL Server 2005
o Then execute the downloaded setup of VMukti Server. For that double click on setup.exe from VMukti Server setup
 Click Next
 Provide right SQL Server path and authentication information
 Click Next to confirm installation.
You can see detail information about installation in VMukti Installation Guide.


How to set up .NET framework as pre-requisite?

Follow the following steps to install .NET Framework Setup:
o Extract the VMukti zip file from downloaded setup files then run Setup.exe
o If your system does not have Microsoft Framework 3.5, it will ask you to install WinFx (.NET Framework 3.5). Install .NET Framework 3.5. Installation of .NET Framework happens online from Microsoft site. You may refer this site http://www.microsoft.com/downloads/details.aspx?FamilyId=D2F74873-C796-4E60-91C8-F0EF809B09EE&displaylang=en


How to set up IIS as pre-requisite?

Follow the following steps to Install IIS Setup:

o For Windows Server 2003 Operating System

 Install it from Windows Server 2003 (Service Pack 1) operating system’s CD.
• To install IIS, navigate to Control panel > ADD or Remove Program then click on Add/Remove Windows Components.
• Select Application server from Windows Components Wizard click on details and check for Internet Information Services (IIS).
• Click Ok to start installation.

o For Windows XP Operating System

 Install it from Windows XP (Service Pack 2) operating system’s CD.
• To install IIS, navigate to Control panel > ADD or Remove Program then click on Add/Remove Windows Components.
• Select Internet Information Services (IIS) from Windows Components Wizard.
• Click Ok to start installation.

For getting more information, you can see VMukti Installation guide.


How to setup SQL Server as pre-requisite?

Follow the following steps to Install SQL Server Setup:

o Download SQL Server 2005 Express Edition with Advanced Services SP1 version.
http://sourceforge.net/project/showfiles.php?group_id=162339 Installation might not be successful for X64 and IA64 bit machines.

o Run the downloaded SQLEXPR.EXE

• During this installation, installer will ask you to install Windows Installer 3.1, for this download and install it from URL shown in a message box.
• Select all compotes in Feature list Dialog.
• During its installation, in Authentication Mode Dialog box select Mixed Mode Authentication and enter password in the specified fields.

o After Successful Installation of SQL Server 2005, Go to Start > All Programs > Microsoft SQL Server 2005 > Configuration Tools > SQL Server Surface Area Configuration

• Select SQL Server 2005 Surface Area Configuration then
• Select Remote Connections under Database Engine then
• Select Local and Remote Connections under this step select Using TCP/IP and named pipes Only then
• Run Setup.exe.

o After that Start SQL Server Browser service from Administrative Tool Services.

For getting detail information, you can see VMukti Installation Guide.


Which download option of SQL server I will choose out of four during the downloading of SQL server?

You have to download third option Install Microsoft SQL Server 2005 Express Edition with Advanced Services out of four and follow the instructions to download and install SQL server according to user installation guide.
You can see the whole video of SQL server installation by clicking on this “ “.


After the SQL server installation what we have to do?

Install next prerequisite software as per the steps given in the VMukti server installation guide.


How to set up Server for Vmukti application?

Follow the following steps to Install Vmukti Server Setup:
o Download .Zip Server Setup file for Server from below link. http://sourceforge.net/project/showfiles.php?group_id=162339&package_id=261292
o Run Setup.exe from Downloaded and Extracted file of Vmukti.
o This installation would ask you to install WinFx (.Net framework 3.5).
o This installation would ask you to install about SQL Server 2005.
o Now click on the Setup.exe file of Vmukti Server Setup and Provide appropriate SQL Authentication information.
o Provide appropriate SMTP authentication information.

Help video: http://www.youtube.com/watch?v=4nvIJinShgE
For getting detail information, you can refer VMukti Installation Guide.


How to set up Client for Vmukti application?

Follow the following steps to Install Vmukti Client Setup:
o Download .Zip Client Setup file for Client from below link. http://sourceforge.net/project/showfiles.php?group_id=162339&package_id=261292
o Run Setup.exe from Downloaded and Extracted file of Vmukti.
o This installation would ask you to install WinFx (.Net framework 3.5).
o Now click on the Setup.exe file of Vmukti Client.
Help video: http://www.youtube.com/watch?v=_7dz0TWkybQ
For getting detail information, you can refer VMukti Installation Guide.


How a user can make their system as a server?

Follow the following steps to make a Server:
o Install the VMukti server setup with the help of VMukti server installation guide, which is kept inside the VMukti server setup folder
o Then the user may act as a server as well as a client to this server.
o After successful installation of the server, browse the VMukti with this
URL: http://ServersIP/vmukti/vmukti.presentation.xbap , where Server IP is
your system's IP.
o This user can send URL of this VMukti server to clients to participate in its collaborative conference.
For getting detail information, go to Vmukti on-site of installation guide.


How a user can make their system as a client of a particular Server?

Follow the following steps to make a client for a particular Server:
o Install the VMukti client setup with the help of VMukti client
installation guide, which is kept inside the VMukti client setup folder
o Get URL of the Vmukti Server (where you have to participate in collaborative conference) started by server user.
o Browse the URL and participate in the started collaborative conference.
o You will get the welcome page.
For getting detail information, go to Vmukti on-demand of installation Guide.


In which scenario server user can use VMukti, after installation of VMukti version 1.0.3.6 or later?__

After installing VMukti 1.0.3.6 server, server user can use VMukti in one of the following scenarios:
Scenario-1:
o Start the "VMukti Bootstrap" service (Start > Administrative Tools > Services > VMukti Bootstrap).
o If server pc is on a live IP, then clients can access the VMukti of this server from anywhere across the globe. And if server pc belongs to a LAN, then clients can access the VMukti of this server from the same LAN only.
o Do not browse VMukti URL on server PC.
o Browse VMukti from other PCs (clients) with URL: http://<ServerIp>/vmukti/VMukti.Presentation.xbap, where Server IP is the IP of the server where VMukti server is installed. Start participating in collaborative conference.
o You can follow user guide for getting detail information about how to use VMukti widgets (modules).
Scenario-2:
o Stop the "VMukti Bootstrap" service (Start > Administrative Tools > Services > VMukti Bootstrap).
o If server pc is on a live IP, then clients can access the VMukti of this server from anywhere across the globe. And if server pc belongs to a LAN, then clients can access the VMukti of this server from the same LAN only.
o Browse VMukti URL on server PC
o Browse VMukti from other PCs (clients) with URL: http://<ServerIP>/vmukti/VMukti.Presentation.xbap, where Server IP is the IP of the server where VMukti server is installed. Start participating in collaborative conference.
o You can follow user guide for getting detail information about how to use VMukti widgets (modules).


What is VMukti on-site?

VMukti on-site is a complete guide for you, if you want to install and deploy VMukti server on your system.
Getting more information, please refer to VMukti Installation Guide.


What is VMukti on-demand?

VMukti on-demand is a complete guide for you, if you want to participate in collaborative conference.
Getting more information, please refer to VMukti Installation Guide.


While installing of VMukti client, I got the error like “Another version of this product is already installed”?

It might be possible a Vmukti client already installed in your system. You will have to remove existing version of this product using control panel---> add or remove programs to install new version of same.


While installing VMukti Server, I got the error like “Error 1001.Could not Connect with database server, follow the read me and install guide”?

It might be possible that you entered some wrong information while installing or configuring SQL server. Following points keep in mind while installing and configuring of SQL server.
o Which download option you are selecting while you browse the link http://msdn2.microsoft.com/hi-in/express/bb410792(en-us).aspx to download SQL server. You have to download Install Microsoft SQL Server 2005 Express Edition with Advanced Services.

o While configuring SQL server management studio, you might have entered wrong information in the field user name and password in the SQL server authentication. You will have to put correct information user name as “sa” and password.


While installing of SQL server, which authentication mode I have to select to authenticate the security used when connecting to SQL server?

You have to select mixed mode (windows authentication and SQL server authentication) and specify the “sa” logon password in respective window.


While configuring SQL server 2005 surface area configuration, which option I have to select in remote connection?

You have to select “using both TCP/IP and named pipes” of local and remote connection.
You can see FAQ “How to setup SQL Server as pre-requisite?” for more details.


How to start/restart SQL services after installing and configuring of SQL server?

Follow the following steps to restart/start SQL services:
o Go to Start > Administrative Tools > Services
o Select SQL Server(SQL express)
o Click on restart the service


How to start/restart VMukti Bootstrap after installing VMukti server?

Follow the following steps to restart/start VMukti Bootstrap service:
o Go to Start > Administrative Tools > Services
o Select VMukti Bootstrap
o Click on restart the service


While installing SQL Server, what information I will put in registration Information?

You have to enter in name field like “computer name” or whatever you want and company field (which is optional) like “your company name”. Generally name field takes your computer name by default.
After installing SQL server, how to configure SQL server?
After Successful Installation of SQL Server 2005, Go to Start > All Programs > Microsoft SQL Server 2005 > Configuration Tools > SQL Server Surface Area Configuration

o Select SQL Server 2005 Surface Area Configuration then
o Select Remote Connections under Database Engine then
o Select Local and Remote Connections under this step select Using TCP/IP and named pipes Only then
o Select Service under SQL server browser then
o Select Automatic from Startup type then
o Click on start button

After that Start SQL Server Browser service from Administrative Tool Services. You can see the video of SQL server 2005 configuration.


Why IIS is needed?

Since IIS is a web server, VMukti needs to be hosted only on this server because it provides support for .net framework on which VMukti is built.


Which IIS version to be installed?

It depends on the version of Windows you are using for server setup, since it is included in the OS installation disk.


Which version of SQL server to be installed?

It is recommended Microsoft SQL Sever 2005 Express Edition for VMukti application.


I am getting error like “Application download error” after browsing the VMukti URL?

Do browse again after deleting apps folder. You can delete apps from go to start--> Select Run--> type %temp% --> New window would open --> go up by one folder--> delete apps


Is it possible to run both old and new version of VMukti server?

No, you have to uninstall older one to install newer version.


What SQL server name I have to provide in SQL Server installation?

You have to provide server name like “<IP of your machine>\SQLExpress” while SQL server installation.


How to configure SQL Server Management Studio Express?

After Successful Installation of SQL Server 2005, Go to Start > All Programs > Microsoft SQL Server 2005 > SQL Server Management Studio Express
o Select server name like “<IP of your machine>\SQLExpress”
o Select SQL server authentication in authentication.
o Give “sa” as login name
o Give password whatever u want
o Then click on connect.
How to configure IIS Manager?
Follow the following steps to configure IIS Manager:
o Go to start>all programs>administrative tools>IIS Manager
o Go to local computer>web sites>default web sites
o Press right click >go to properties
o Click on “web site” tab and enter 587 as SSL port
o Clicks apply and ok then
o Click on Home directory and select all combo boxes except “write”
o Select “scripts and executables” in execute permissions
o Clicks apply and ok then
o Go to local computer>web sites>default web sites>VMukti
o Press right click>go to properties
o Select all combo boxes except “write”
o Select “scripts and executables” in execute permissions
o Clicks apply and ok then
See the video on this link:
Do I need to install the newer version of VMukti client if server is running on upgraded version on VMukti server?
No, you need not to install the new version of VMukti client. Since older version of VMukti client is compatible with new version of VMukti server.


I want to migrate from one to another version?

Follow the following steps to migrate from older to newer version:
o First of all uninstall the older version of VMukti server setup
• Go to control panel>add or remove programs
• Select VMukti collaborative
• Click on uninstall
o Install newer version of VMukti server setup (To see installation procedure, you can refer VMukti installation Guide or setup FAQs.)
o While installing, configure SQL server authentication.
o There is no need to uninstall the VMukti Client from client PC. Since the older version of VMukti Client supports the newer version of VMukti server.
o Then you can browse the server URL on other PC.
Follow user guide for getting detail information about how to use.


Can I browse two url on same pc of different-different VMukti server?

No, this facility is not available at present.

If one VMukti bootstrap is running on a pc, can I browse the url of another bootstrap on same pc?

No.
If a bootstrap is running on a pc, even you cannot browse the url of your bootstrap. First close the bootstrap service from that pc, if you want to browse a URL of any bootstrap.
Un-installation


What we have to do if I want to uninstall VMukti application?

You must follow the sequential un- installation procedure:
o Open the control paneladd or remove programs
o First of all uninstall the VMukti server/client. You can’t remove .net framework or SQL server before the un-installation of VMukti server or client.
o Then remove SQL server.
o Then remove .net framework.


What will be happen if I uninstall .net framework before the VMukti server or client un-installation?

You will get the error while the uninstalling of VMukti server or client. You have to install first .NET framework, then u can uninstall VMukti server or client and again uninstall .net framework.


During the uninstalling of VMukti client I get the error like “Error 1001.installUtilLib.dll: Unknown error”?

It might be possible you uninstalled .net framework before the un-installation of VMukti client. You cannot uninstall .net framework before the un-installation of VMukti client. Follow the following steps to remove VMukti client:
o Install .net framework again.
o Un-install VMukti client and VMukti server.
o Un-install .net again.

Software and Documentation


Where do I find the latest software downloads?

You can see the details about new software downloads on Vmukti University portal and http://sourceforge.net/project/showfiles.php?group_id=162339&package_id=261646
Where do I find the latest user guides and admin manuals?
You can see the latest user guides and admin manuals as well as installation guide on user guide portal in support portal.




Billing




How do I change my account information (email address, password, etc.)?

Submit a support case through the online VMukti Support Portal. If you do not yet have access to the Support Portal, please send an email to info@vmukti.com
Please be sure to include your company name and previous information in your request.


How do I make payment on an invoice (for learning session)?

Check
Please mail your check in US Dollars or Indian Rupees to:
Account Department
VMukti Solutions Pvt. Ltd
IIMA Ahmedabad (New Campus)
Near Vastrapur Lake
Ahmedabad-380015
Gujarat, India

Phone: +91-79-66324222
Email: info@vmukti.com


How do I update my billing address?

Send in your updated billing information to the VMukti accounting department.
Account Department
VMukti Solutions Pvt. Ltd
IIMA Ahmedabad (New Campus)
Near Vastrapur Lake
Ahmedabad-380015
Gujarat, India

Phone: +91-79-66324222
Email: info@vmukti.com


Contact Information




Who do I contact for billing Questions?

For billing and payment questions, please contact the VMukti accounting department.
Account Department
VMukti Solutions Pvt. Ltd
IIMA Ahmedabad (New Campus)
Near Vastrapur Lake
Ahmedabad-380015
Gujarat, India

Phone: +91-79-66324222
Email: info@vmukti.com


Who do I contact for ordering more subscriptions or renewing my subscription for learning session?

To order additional subscriptions or renew your existing subscription, contact the VMukti sales department at:
Sales Department
VMukti Solutions Pvt. Ltd
IIMA Ahmedabad (New Campus)
Near Vastrapur Lake
Ahmedabad-380015
Gujarat, India

Phone: +91-79-66324222
Email: info@vmukti.com


Who do I contact for technical support questions?

The VMukti Support team will help you with any of your technical support questions with your VMukti On-Site or VMukti On-Demand installation. Please note that support services from VMukti Solutions Pvt. Ltd are only available for subscribers of VMukti Professional, VMukti Enterprise or VMukti Network.
Please see the support services overview for more information on the different support service levels available from VMukti Solutions Pvt. Ltd
The primary method to contact the VMukti Support team is through the online VMukti Support Portal. If you do not yet have access to the Support Portal, please send an email to info@VMukti.com. Read more about how to submit a support case through the Support Portal.
Please see Technical Support FAQs for more information.


Who do I contact for training questions?

The VMukti Training team's mission is to ensure VMukti customers are successful at deploying and using VMukti. All subscribers have access to VMukti University, the online learning portal for end-users and administrators.
For questions about purchasing VMukti Learning Credits, please refer to VMukti Learning Credits or contact the VMukti sales team or email via info@vmukti.com
For questions about granting access for your team to VMukti University, signing up for learning sessions, information on class schedules or general feedback, please info@vmukti.com



Technical Support


Support Levels


What are the different levels of support?

There are three levels of support. Standard Support is included with every purchase of VMukti Professional or VMukti Standard. Check your order history to determine whether you purchased Extended or Premium Support.
Standard Support includes web and email support with the ability to submit an unlimited number of support cases.
Extended Support offers significantly faster response times compared to the standard support, unlimited case management and access through phone service. This is the ideal support package for elaborate installations or companies who require prompt access to our in-house expertise. This package is available for VMukti Standard and VMukti Professional customers for an additional fee.
Premium Support offers VMukti’s highest level of support, including access to our in-house experts 24 x 7 x 365 for Priority 1 issues. Premium Support customers are assigned a support representative as a single point of contact to manage VMukti deployments from inception to roll-out to upgrade. Premium Support is the best choice for companies where VMukti Professional or VMukti Standard is a mission critical application.


Who do I contact to upgrade support levels?

To upgrade your support level, contact the VMukti Customer Advocate group:
o Phone: +91-79-66324222
o Email: info@VMukti.com



Contacting Supports


How do I contact VMukti Support?

VMukti Customer Support and VMukti support wiki will help you with any installation and configuration questions you might have. If you experience any problems, please contact us via email info@VMukti.com


What is the Support Portal?

The VMukti Support Portal is a collection of resources to help you maximize your experiences with VMukti software.
Support Portal includes:
• Submit or View a Case
Technical support questions, sales quote requests, project discussions, etc. All your communication with the VMukti Team takes place here. See these instructions for submitting cases.
• Access VMukti University
Getting started with VMukti Suite is easy. Work through a self-paced training curriculum or sign up for an upcoming instructor-led training session.
• Discuss in the Forums
Ask questions, post answers. Interact with the VMukti Community around a variety of topics. You can participate also in http://sourceforge.net/forum/forum.php?forum_id=549711 to discuss any topic.
• Find Answers in the Wiki
Review frequently asked questions, find out common troubleshooting steps, and learn how to extend VMukti. Maintained by the VMukti Community, the VMukti Wiki is your resource for support and developer documentation.
• View Documentation and User Guide
View online user and administrator documentation for all VMukti products.
• Download Purchased Software Now
Download the software packages included in your VMukti subscription. Software installation packages, latest updates, documentation, hot fixes and more.


What is a support case?

A support case is how you communicate with the VMukti Support team. Other common industry terms for a support case are "trouble tickets," "support requests" or "trouble reports". Each support case is automatically assigned a unique number and allows VMukti to track all communications around the reported issue.
A support case usually encompasses one issue or request for help. If you have multiple issues or requests, we ask that you submit a separate case for each issue.


How quickly will I get a response to my support case?

Initial response times to a support case will vary based on
o Priority level of your case
o Your support level
Based on those criteria, VMukti Customer Support will provide an initial response to your submitted cases within the targets detailed below.
VMukti Network Standard Support Extended Support Premium Support
Priority 1 8 business hours 4 business hours 2 business hours 1 hour (24x7x365)
Priority 2 Next business day Next business day 4 business hours 2 business hours
Priority 3 2 business days 2 business days Next business day 4 business hours


When do I submit a support case versus a bug report?

When in doubt, submit a support case instead of a bug report. VMukti support representatives can determine if your support case should result in a bug report, and will gladly file a bug report on your behalf when appropriate.
If you have a question about installing, configuring, or using VMukti, and you have already reviewed the documentation, VMukti University, and the VMukti Wiki, then you should submit a support case.
If you need technical assistance with installing, configuring, or using VMukti, and you have already reviewed the documentation, VMukti University, and the VMukti Wiki, then you should submit a support case
If you have identified a problem with VMukti that is consistently reproducible, and is not specific to your environment or data, then you should submit a bug report, mentioning the Type field of "Defect."
If you want to log a feature request, you should submit a bug report, mentioning the Type field of "Feature."

Application Support


After login it gives the error like “Can not connect to bootstrap” why?

Typical reasons for this error are:
o The server (bootstrap) machine is down, not accessible; VMukti Service is not up on server machine etc…
o Please follow the pattern of URL like “http ://< Server IP>/VMukti” on the browser (It should not be like “http://localhost/vmukti”).
o Are you able to connect to SQL server using user name sa and any password,
o It might be possible, the system on which server is installed hasn’t sufficient configuration for bootstrap.

Please keep in mind while you are browsing the server url of VMukti:

o Which Version of VMukti are you using?
o Which operating system are you using?
o Are you able to connect to SQL server using user name sa and password,
o Which URL are you browsing to use VMukti?


I am getting error like “cannot connect to server” while browsing the VMukti server?

It might be possible service of VMukti bootstrap is not started. There are two ways to start VMukti server on server machine:
o Either browse the VMukti server url on server PC also
o Or start bootstrap service on the PC where VMukti server is installed.
Follow the following steps to start VMukti Bootstrap service:
o Go to Start > Administrative Tools > Services
o Select VMukti Bootstrap
o Click on restart the service
You can see detail information in VMukti installation guide.


During the registration, sometimes it gives the error like “Username in use”?

It may be due to same username is already registered before.


How do I start Vmukti application?

Follow the following steps to start the application:
o First of all open a browser
o Type the http://<server IP>/VMukti on the address bar and press enter
o Now you can register or sign in directly in left pane of application
o You will found default page on your screen.


How do I to-collaborate in the Vmukti community?

Follow the following steps to collaborate:
o First add online buddies into "My Buddies" section. For doing this write a correct id of your friend into the specified field under "My Buddies" section and then click to "Add New Buddies", by this way you can add as many buddies as you want to communicate collaboratively.
o Drag a module you want to collaborate using that into a tab.
o Add a buddy for this, drag a buddy from My Buddies list on the selected module's top header bar
o You will asked for save the page, Save it
o You can add as many buddies as you have to communicate collaboratively.
o Now you are ready to communicate collaboratively with your added buddies. Where you can get other's data unicast/multicast/broadcast your data.
Getting more information, please refer to VMukti University.


What is audio module?

Audio conference calling gives you to get connected with a group of individuals wherever you may be situated. This feature of audio conference calling is beneficial to resolve issues without having to wait. For more information see Audio widget.


What is chat module?

Chat widget provides facility for chat with more than two people at the same time. For more information see Chat widget in VMukti User Guide.


What is co-authoring module?

Co-authoring provides functionality of writing text and shares this with multiple users. For more information see Co-authoring widget in VMukti User Guide and VMukti University.


What is file search module?

User can search the file and can able to share the file online in the file search module. For more information see File search widget in VMukti User Guide.


What is presentation module?

User can browse the file and can able to share with their online buddies. For more information see Presentation Widget in VMukti User Guide and VMukti University.


What is scheduler module?

The Scheduler manages your schedule and upcoming activities. You can select a particular date and create meetings on particular time with respect to the selected date. For more information see Presentation Widget in VMukti User Guide and VMukti University.


What is whiteboard module?

User can draw into white board and also able fill color using color box. For more information see White board widget in User Guide VMukti University.


What can I do by theme option?

VMukti themes allow you to select the appearance of VMukti’s pages with different color schemes. Regardless of the theme that you select, the same information will be displayed.


What is the purpose of settings option?

VMukti is an extensible open source application. You can configure/add your own widgets: e.g. submit new widget, FTP configuration, PBX configuration in existing VMukti framework.
Getting details information you can see VMukti University and VMukti User Guide.


How to-develop and extensions to VMukti system?

Follow the following steps to develop your own widget:
o Make your own 3-Tier WPF User Control Application in Microsoft Visual Studio 2008
o Make three folder named "Control", "Bal" and "Dal"
o Put Presentation layer's compiled dll file like App1_Presentation.dll into "Control" named folder. That dll file can be found from bin>Debug of the concerned layer project
o Create and put "Configuration.xml" into "Control" folder along with presentation layer's dll file. The "Configuration.xml" file should contain correct information like- (<?xml version="1.0" encoding="utf-8" ?> <Modules Name="Presentation"> <Dummy Client class="DummyClient" method="PresentationClient"> </DummyClient> </Modules>)
o Put Business layer's compiled dll file like App1_Business.dll into "Bal" named folder. That dll file can be found from bin>Debug of the concerned layer project
o Put Control layer's compiled dll file like App1_Control.dll into "Bal" named folder along with business layer's dll file. That dll file can be found from bin>Debug of the concerned layer project
o Put Data Access layer's compiled dll file like App1_DataAcess.dll into "Dal" named folder. That dll file can be found from bin>Debug of the concerned layer project
o Put all three "Control", "Bal" and "Dal" folders into a folder and give a name like Mod1 to it (this name will identify to your developed extension) and it will appear in the "Modules" section from left pane of the home page of VMukti after successful addition of it into the VMukti system.
o Compress the "Mod1" folder into "Mod1.zip". Now the "Mod1.zip" is ready for add in the VMukti system.
o Now browse the VMukti with provided URL, click Settings on top right, then click "Submit New widget" then click on "Browse", locate your "Mod1.zip" file. Provide correct information in the fields. Click "Save" then click "Done".
o You will see your own module/extension in the left pane under modules section. Now you can enjoy with your own extension.
For getting more detail information you can see VMukti University.
Training

Learning Credits


What is a VMukti Learning Credit and what are its benefits?

VMukti Learning Credits (SLC) provide an easy and convenient way for your company to purchase training for your employees, minimize administrative paperwork, enable easy tracking of employee usage and ensure that you receive a discount for buying learning sessions in bulk.


vHow much do VMukti Learning Credits cost?

VMukti Learning Credits cost $30 per credit, less any discount, if applicable.
Volume Discounts
• 1-49 $30/credit
• 50-99 $28.50/credit, 5% savings
• 100+ $27/credit, 10% savings


Where can I purchase VMukti Learning Credits?

You can contact the learning department of VMukti solutions Pvt. Ltd directly via email info@vmukti.com or contact your VMukti sales representative to purchase VMukti Learning Credits.


How do I register for a VMukti University learning session using my VMukti Learning Credits?

VMukti Learning Credits can be used by one or many to attend VMukti University learning sessions. To register for Learning Session you can mailed to info@vmukti.com directly with proper request or contact your VMukti sales representative.


What is VMukti University Learning Credits Terms and Conditions?

VMukti Learning Credits are valid for one year from the date of purchase unless otherwise specified.
VMukti Learning Credits are non-refundable.
VMukti Learning Credits can be redeemed for any VMukti University learning session that concludes before or on the day of your VMukti Learning Credit expiration date.
To spend VMukti Learning Credits you will need the Order number from a previous VMukti purchase for your order.
Anyone that is given access to the Learning Credit Order number for your company may use it to register for a VMukti University learning session.
Your company controls access to your VMukti Learning Credits Order number. We suggest you appoint one person as the VMukti Learning Credit manager.

Learning Sessions



What is VMukti University?

VMukti University is a terrific online learning system that is helping our company get the most out of our CRM system. We are encouraging all new VMukti users to utilize VMukti University because it ensures they get up to speed quickly with the application.
VMukti University provides online library includes learning guide through step-by-step instructions and how to perform key activities within VMukti.
For getting detail information, go to VMukti University.


How much do learning sessions cost?

VMukti University learning sessions require VMukti Learning Credits, which are available from your Sales Representative.
• Basic End-User Seminars: Free
• Power-User and Administrator Seminars: 1 Credit
• Workshops: 6 Credits
• Extended Workshops: Credits required varies. Please see the specific extended workshop you are interested in for required credits information.
• Classroom Training: Credits required varies. Please see the specific classroom training learning session you are interested in for required credits information.


Can I withdraw from an on-line public learning session that I registered for?

You can withdraw from an on-line public learning session that requires VMukti Learning Credits up to two business dates prior to the session start date and retain your VMukti Learning Credits.
To withdraw from an on-line public session that requires VMukti Learning Credits, please submit a case via the Support Portal or inform to learning department of VMukti solutions through info@vmukti.com .
Important: If you withdraw from an on-line public learning session less than two business days prior to the class start date we are unable to refund VMukti Learning Credits.


What system requirements do I need to attend an on-line public learning session?

A Windows or Mac computer with a high-speed internet connection and a phone.


Where can I find access details for the on-line public learning session I am registered for?

You will receive a registration confirmation email from info@vmukti.com. The email will include the learning session title, date and time details as well as the attendance URL and phone number.


Can my company reserve an entire Seminar or Workshop for just our employees?

Yes.
Please note that all VMukti University Seminars and Workshops are based on the "out-of-the-box" version of VMukti. Please work with your Sales Representative to set this up.
For training on customized implementations, please work directly with your Sales Representative.


What is a Learning Pack and what are its benefits?

A VMukti University Learning Pack allows you to purchase a group of VMukti University learning sessions at a discounted price. Each learning pack includes a recommended learning path and VMukti Learning Credits. The learning packs are designed by a VMukti University instructor based on specific roles and the VMukti Learning Credits are used to register for the recommended learning sessions.

Created by: sgeorge, Last modification: Tue 08 of Apr, 2008 (12:03 UTC)
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