ViaTalk Reviews


ViaTalk Average User Rating

Based on 6 Reviews



ViaTalk is a residential hosted VoIP provider. Read ViaTalk reviews below or write your own.


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Residential VoIP Providers
Provider Plan Details Monthly Rate *
BasicTalk High Quality Home Phone Service
  • Unlimited U.S., Puerto Rico, and Canada calling.
  • Easy setup with 25+ features included.
  • No cost to keep your number
$9.99
Details
ITP VoIP Phone Service
  • 2 months free for voip-info.org users
  • Free VoIP phone adapter
  • Scalable unlimited calling plans
$8.32
Details
6 Users Reviewed ViaTalk

It's just ok for outbound calls. Inbound calls are a disaster.

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The pricing is good, call quality is ok, but good enough for phone service. They have some cool features that you can set up using the internet control panel. The big issue is the continuing problems with incoming calls. They just can't seem to get the system to work right for any length of time. andnbsp

ViaTalk review: Still a bargain at $12.54 monthly

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Like most providers, Viatalk charges the usual regulatory fees, here is the list for my account for one residence line on the $8.47 plan last month in Illinois: Regulatory Recovery Fee $1.97, E911 Cost Recovery Fee $0.48, Communications Service Tax $0.15, Telecommunications Infrastructure Maintenance Fee $0.01, State Universal Service Fund $0.01, P.U.C. Fee $0.00, FUSF (VoIP) $0.20, TRS (VoIP) $0.08, E911 $1.25 Which makes mytotal montly fees $4.07, or 48% surcharge. Still a bargain at $12.54 monthly

I switched to ViaTalk about a month ago, and have had nothing but great service.

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I switched to ViaTalk about a month ago, and have had nothing but great service. The quality is a little less than what I am used to, but nothing to complain about. I received the adapter within 2 days of ordering the service. After testing the service for a few weeks, I decided to port my landline phone number. It took about 3 days (ATandT) and there were no glitches or surprises. Where I feel they really excel is in their customer service. I have had to call several times and have never had to wait for more than a few minutes. Their techs all speak English (although I think some of them are based in Mexico) and they are always to resolve my issues. I find them very friendly and knowledgeable and really know what they are doing. It turned out that my adapter was bad, and they replaced it, no questions asked, and I had a new one in a couple of days. Everything is great now. One suggestion - you will get a much better calling experience if you set up your adapter in your Router's DMZ. If you don't know how to do this, they will walk you through it

ViaTalk: never have problems

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I use Viatalk for around 6 years. I never have any problem and if I need support, - like todaywhen I was setting up my fax line, - I can call tech support person and get actual help without listening to endless messages. As it stands, - I 'd use any onther company but Viatalk

ViaTalk unhappy customer review

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Been using ViaTalk for two years now. If you must have a home phone, VoIP is the way to go. Just don't expect the same quality you had with your traditional land line, at least with this company. I had a lot of issues early on, mainly with calls dropping out(think cell phone service circa 1998). After that I had three or four days where my phone stopped ringing and people would go directly to voicemail. I've also had intermittent periods where call quality has suffered - echoes on the line, words repeating back 1-2 seconds after you speak, more calls dropping. If you can put up with that kind of stuff, fine. ViaTalk is cheap enough for me to just deal with it. I was with Sun Rocket before switching to ViaTalk and had similar issues. You get what you pay for and I don't care to pay any more than this for a home phone I don't use all that often. I don't bother calling ViaTalk support anymore whenever there is an issue because they simply have never been any help. All I have ever received is the standard response to the effect of, "We are not aware of any issues..." Blah, blah, blah. You can read my comments under cons above. I guess management at ViaTalk isn't aware this is an employers' market in the current economy. They may want to monitor how their reps interact with customers more closely going forward. When my current term expires I will likely try another vendor, they can't be any worse ... and I'm sure there will always be a cheaper deal out there

ViaTalk Works Well

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Works well for me. I have used ViaTalk since 2006. It works very well. For less than $15 a month it is much better than POTS



ViaTalk is a residential hosted VoIP provider.
ViaTalk is a residential hosted VoIP provider.
Created by: admin, Last modification: Mon 14 of Oct, 2013 (17:35 UTC)
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