Virtual and Hosted Call Center Services From PBX Plus (New change for 800PBX)

PBX Plus provides Virtual Call center services which eliminate the confusion from inbound calling with all-inclusive routing capabilities. The inbound call routing structure will allow you to provide your customers with exceptional customer service while at the same time improve call management.

PBX Plus also supports Skype Virtual Call Center which enabled callers to reach your agents on Skype. Skype is proven enterprise application and is being used by many people across the globe. PBXPlus's offering integrates directly on Skype.

The following technologies are associated with a call center phone system:

Interactive voice response (IVR): Identifies the nature of every incoming call by collecting callers data

Automatic call distribution (ACD): Routes the call to the correct department based on the needs of the caller.

800PBX(Now PBX Plus) improve call resolution to increase customer satisfaction and decrease average call times which helps to reduce operational costs

Hosted Call center Features:

Automated call routing will decrease the amount of calls being transferred from one representative to another and the number of callers who disconnect after long hold periods. This function will help increase customer satisfaction.

Interactive voice response (IVR):

IVR functionalities help callers to reach the correct department and individual without knowing the name or extension number. This will resolve calls a lot faster.

Automatic call distribution (ACD):

ACDs system in virtual call center routes the call to the correct department based on the needs of the caller. ACD system will keep your callers on hold and deliver the call to the next available agent automatically.

Up-sell and cross-sell: You can now use interactive voice response (IVR) feature to up-sell and cross-sell your products or services by leaving marketing messages while your customers are waiting to be answered.

Call Scripting:

Call scripting feature from 800PBX(Now PBX Plus) avoid lengthy and unresolved calls. This feature will direct your staff through their interactions with customers. Call Scripting is very useful in troubleshooting common issues during technical support and customer service calls. 800PBX(Now PBX Plus) will demonstrate follow-up questions based on how your callers respond to certain questions.
You can guide a caller through a series of questions to help detect the right product or service to suit their specific needs. This feature supports personalized interactions based on existing record data, makes up-selling and cross-selling easy and guarantees that your staff will ask the proper questions at the appropriate time.

Automatic Call Routing:

800PBX(Now PBX Plus) Automatic Call Distribution (ACD) feature allows business owners to set up their call routing system to handle virtually any situation. You can send calls from a specific area code to a specific sales team. You can also send calls based on certain advertisements and you can even send calls based on a specific time of day or day of the week.

Advanced capabilities that are compatible with 800PBX(Now PBX Plus) hosted call center:

• Customized, high-quality auto-attendant greeting
• Receive calls from anywhere, on any type of phone
• True ACD queuing - distributes calls evenly among your agents
• Skills-based routing - have your most experienced agents answer the most calls
• Fault tolerant reliability - system redundancy reduces downtime
• Real-time monitoring - know exactly many calls are in queue

Other 800PBX(Now PBX Plus) Phone Solutions

Virtual PBX Services - with enhanced IVR technology and IVR services
IVR Services from Invox boasts a visual drag and drop designer which won best of show during IT Expo. Simply drag and drop to build your phone system.