Many companies find it necessary to record all or some of the calls in their contact centers. This might be because of regulatory requirements such as the Security and Exchange (SEC) and Sarbanes-Oxley (SOX) regulations, requirements of the Financial Services Authority (FS) in the United Kingdom, the Markets in Financial Instruments Directive (MiFID) in Europe, or the Customer Service decree in Brazil. Many companies also call recordings to train and review their employees’ performance or to ensure accurate record keeping against the possibility of a legal claim by an unsatisfied customer.
SIP Call Recording Options
- 3CX Call Recording – with 3CX you can easily record ongoing calls from within any of the clients, see how easy it is to do here. Additionally, all calls are recorded from the management console and can be accessed from there.
- CIS SIP Call Center Recording CIS offers a state of the art SIP based contact center recording system that includes screen and mobile recording, Quality Management application and much more.
- PCBest Network VOIP Recorder Record SIP calls into wav or mp3 files by sniffing network traffic. The software also save call info into xml files, which can be used by other applications.
- FonTel VoIP FonTel VoIP is a device for recording VoIP calls. The recorder supports up to 100 simultaneous calls in the most popular SIP protocol.
- StarTrinity VoIP Recorder freeware VoIP recorder for your IP PBX or softswitch (like Asterisk or FreeSwitch). It runs on Windows as a service, captures VoIP traffic (SIP+RTP) via mirroring port, decodes it and saves to CDR and WAV files. The CDR data is saved via ODBC driver, it can be your MSSQL, MySQL, PostgreSQL or other database. G.729 and G.711 RTP frames are saved to WAV files to hard disk, recorded file name is saved into CDR. The recorder is free to use by commercial and non-commercial organizations.
April 7, 2023
Phone System 