Vocalocity Reviews

Vonage

Vocalocity Average User Rating

Based on 53 Reviews

Vocalocity is now Vonage Business Solutions

Vocalocity is now Vonage Business Solutions. Read Vonage Business Solutions Reviews here.


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53 Users Reviewed Vonage Business Solutions (formerly Vocalocity)

Red Flag on Leaving with your Fax #

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

If you can get it configured correctly and fully, it's a great system

The Bad:

Customer service and tech support could take 20-30 minutes to get on the phone. Poorly trained and too few techs. Leaving Vocalocity/Vonage business and hit with $100 charge to retrieve by Fax number back. hard to get the FAX numbers back from EFAX

When you sign up for Vocalocity it states "cancel when you want" and "no cancellation fees" While Vocalocity service is not completely bad, certain features never got set up correctly. Auto attendant is difficult to adjust if you need a change, phone app never worked, several of the Cisco phone features don't work because of programing etc. Decided to move to Nextiva better tech support, features and for about the same price. Porting got rejected by Vocalocity and in a customer service call, the Tech explained that the faxing is handled by EFax (a J2 Global company). In order to get my fax number back, I must pay an additional $100 "Porting Out fee". They are happy to release all my other local and toll free lines I brought into Vocalocity, but the fee is an EFAX terms of service issue. We signed up my phone service with Vocalocity that explained that fax service would be provided in our account. Calling Efax, explained I could transfer my account away from Vocalocity to a EFAX "consumer account" for $16.95/month but would still have to pay a $40 cancellation fee to get our fax number back. Looking at Google, hundreds of J2 Global customers are complaining about being charged for service long after they cancel, and that they are exempt from US FCC rules. So we don't want to give them our credit card - even for a month. Our business has had phone lines for 22 years and this is the first time we have ever had to pay to get our phone numbers back. Yes, Faxes are obsolete but many customers still use them for documents and POs so we still need to receive them. If their is a Class Action Lawsuit filed against Efax and/or Vocalocity (now a Vonage Company) we will be first in line. Vonage should protect it's customers from 3rd party vendors partnerships it sets up when they go bad. As I said above, I am not completely unhappy with Vocalocity's phone service BUT this incident, charging us to get our phone number back is completely unforgivable. Unless this is resolved I will tell thousands of my current and former customers NOT to use either of these companies (J2 Global and Vonage)

Not for more than 3 people and only 1 location

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great concept if you have only one office and less than 3 employees.

The Bad:

Don't get this service if you have more than 3 lines or phones, never get for more than 1 office location EVER. Down time to configure with your current systems (best to have same computers-year, make, model, through out office), is terrible, could lose more than 3 days to configure.

My boss was taken in by the sales rep that stated that this was a great service for her and her business. He talked a good talk and she was taken in by this. I run her satelite office, just me, and I have been down for 6 days now. Her other office (has more than 3 people and more than 3 computers) has capability for some things but are still having issues. I am sure this is a great service for EXTRA small businesses or home businesses but do not be fooled by all the stuff they are saying. It does NOT work for multiple locations nor is it compatible with all databases. This has been the most frustrating experience and I hope she will never do this again.

Poor service and experience with Vocalocity

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Promotional information presents a fantastic service

The Bad:

Service poor, requires a minimum of two calls, generally more. Features did not work as advertised

The initial problems they blamed on prior provider. Then they blamed it on the phone. Neither was the source of the problems. Their problem solving capability is very weak. They had problems finding capable techs. Resulting in the need to transfer calls. Calls and email to Vocalocity were often ignored. Although the quality of calls I made were good, the quality of calls I made to Vocalocity were poor. I experience extended and intermittent periods when I could not make or receive calls. There were even long periods when callers could not leave messages. Their philosophy is; the customer is always wrong.

The most frustrating part of running the business is Vocalocity.

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The customer service folks try really hard to satisfy customers but they are saddled with engineering problems beyond their control. The quality of tech support people varies. Some genuinely work to fix problems, some are arrogant and singularly focused on getting to the next call, which means dismissing your concern or shifting blame.

The Bad:

You cannot tell whether someone else in the office is on another line from the telephone console. You must open the dashboard on your desktop and keep it open to view which lines are in use. The call quality is unreliable... some days- even weeks- its just fine, other days not. Some days outbound calls are declined or dropped.

There's lots of blame shifting. On at least two occasions, they've emailed letters apologizing for network problems in my area, but then deny that the problems we're experiencing are related. No matter what the issue, its some one else's fault. Some days service is so bad, I've resorted to using my cell phone to make calls. This is no way to run a business. We've been told to keep a log of problems so they can tell us what to tell the internet/ equipment/ consultant. The key here is they can't help, but someone else might be able to. The only solace is when clients point out how bad the phone connection is I tell them that service is provided by Vocalocity.

REceived Great Support with Vocalocity

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great service and support

The Bad:

I just switched from another provider and was very pleased with the level of support I just received. I spoke with Myra and she was able to take care of my needs quickly while maintaining a great attitude. After having a disappointing experience with another company, it is refreshing to work with such a professional team! Thanks, Adam

Great Customer Support

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great system and great solution to meet our growing business needs. Makes receiving client calls much more efficient.

The Bad:

My entire experience with the Customer Care department has been great. Never long wait times, and am always helped in a friendly and satisfactory manner. Michael was of great help to me to day, enabling me to carry through with the porting process and breaking the set-up process into easy-to-follow steps. Thanks, Michael!

Outstanding Tech Support from Vocalocity

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Our phone calls have great quality and both customer service and tech support are always very helpful and knowledgeable. Dammond from tech support went above and beyond to answer our questions regarding new services and how we can best utilize them.

The Bad:

The only thing we don't like is not to do with the providor but the phones we chose. We have not had any complaints about the service we receive.

I would recommend Vocalocity for anyone looking for a voip system with great customer and technical support. We have been very pleased with the quality and reliability of service.

Call Queue for vocalocity is poor

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

A bunch of features

The Bad:

Unfortunately the features they provide don't work well. The call queue has gone down without notice and logged all users out and left our customers parked on eternal hold until they hung up. This has happened at least 15 times over the past 3 months. To top it off, we were charged hundreds of dollars for those calls parked in the queue due to their failure. Vocalocity readily admits the issue, but also admit that they won't notify it's users when the queue goes down as all users don't use this feature, and don't want to alarm them.

Look elsewhere! We were an Aptela customer, and they were bought out by Vocalocity. This service seems to have more features, though they have many growing problems. Customer service not quite up to the task!

Vocalocity and Restoration Medical

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

professionalism, skills and knowledge from the reps whether in sales or support teams these are the only departments I had to use so far. Most of all their patience with me when I don't understand what I'm doing.

The Bad:

Nothing bad about the system nor service just a little PERK---I was thinking what would it take to put music on the phones: when we're wearing our headsets we can push a button on the phone to listen to some smooth Jazz or classical music and when the phones rings the music goes mute until you are completed with your call. Just something to think about. Now the catch is for all customers that have your system - probably give them 6 mos probation period (no charge) and if the want this service you can charge a month, yearly charge, therefore both parties are satisfied. I had this with another system and it works.

I had the pleasure of talking with Sarah in the past and Carlos just today 8/21/12 and it was wonderful talking with them. Their professionalism, skills and knowledge is something that keeps a company moving ahead. Thank you. Pat

Vocalocity

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The Good:

The Bad:

I have been very happy with Vocalocity. Great features for the money. I switched after having a bad experience with another service provider and have been very satisfied with the change.

People make the difference @ Vocalocity

Posted:
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The Good:

The Bad:

VOIP technology is terrific and provides features that we love - but in deciding which provider, it seems to me that people make the biggest difference. Vocalocity, from sales, to installation, to ongoing support, has impressed me with outstanding personnel. Making the transition from an old premise based, analog system, to a hosted VOIP solution could have been difficult! However, for us, outstanding, personable, effective people at Vocalocity made the difference and the transition has been smooth and easy. We have been very pleased and would recommend Vocalocity to anyone considering VOIP.

Vocalocity is awsome!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The customer service has been really great.

The Bad:

I recently purchased an insurance agency and after researching all my options for phone service I chose Vocalocity! Meghan (who signed me up) has been very helpful in setting up everything I needed to get my system up and running. I have been very pleased with the customer service and quality of the phone service itself. I would recommend this company to any small business owner.

VOIP Business Service couldn't be any easier!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Ease of installation, flexibility of service, feature list, great account/extension administration on the web.

The Bad:

iPhone App needs more features.

In working with my account executive, Megan, she couldn't of made the process of purchasing VOIP service for my customers any easier. From the simple ordering of phones, to the porting over of a number, to the working directly with one of my customers, everything went great. Let's just say I recommend Vocalocity on a daily basis to my new and existing customers. It's a "business" must have. Thanks Vocalocity!

Vocalocity for reliable communications for business anywhere

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Multiple simultaneous connections to extensions Uploadable audio files for IVR trees and audio prompts Softphones for PC, Android, Mac, iPhone, and iPad Voice-mail to e-mail eFax integration Call reporting

The Bad:

No cons thus far

Vocalocity gave us top notch customer service from the sales process all the way through implementation and support. We are a technology-based company that provides high-tech, customer-focused quality products and solutions, and we expect high quality service from our vendors as well. Vocalocity has met our high expectations, and has allowed us to easily provision communication solutions for our company and our clients. We really like the option of having extensions anywhere that we have an Internet connection, and the system and features as a whole have been much better than our in-house PBX system.

Vocalocity - from a Manhattan, NY customer

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

good sound quality. does not seem to affect internet speed. lots of flexibility and control over what happens when someone calls you

The Bad:

none yet

My company has been using Vocalocity for a little over a year now and we have been extremely pleased. We had a lot of problems previously with Verizon, mostly customer service issues, double billing, not billing, getting one answer from one person and then a different answer from the next person you talk to. Final straw was when they cut off service for a day despite the fact we had a credit with the account. One of the primary purposes of moving to Vocalocity was to make sure we could route calls to our cell phones if there were issues with the main line. Until I made the move I didn't realize how much flexibility there could be with the phone service. We really have control of how calls are routed when people call now. Most of the time we let calls just ring through but the ability to route them different ways is great. And we really like the voice-mail feature that emails you when someone leaves a message. The transcription is not always very good but there is an actual audio file attached so you can play the message on your cell phone. Basically you are always aware of who has called you, whether you are in office are not. i was worried how it would affect our internet speed but I have not noticed any deterioration.

Vocalocity is a reliable and affordable partner to my business!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The cost, reliability and variety of service options are great. I especially like the mobile app and the options it provides. Whenever I've needed Technical Support, the reps were very knowledgeable and helpful.

The Bad:

Vocalocity is a great partner to my business. We have been a customer for over two years. The service is affordable and reliable. In addition, Vocalocity continues to offer new features and functions to help increase productivity and provide information to help manage my business. The mobile app is awesome....love the flexibility. I definitely recommend Vocalocity as a top quality VoIP provider.

Amazing company to work with - robust features

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Business class voip. excellent customer service and tech support. very fast shipping. advanced features, constantly developing new features.

The Bad:

US based support, can't ask a customer service rep what country they are in.

excellent company to work with. Tried a few other providers that "stretched" their marketing material and seemed very unorganized once you work with them. Vocalocity has been spot on with delivering since day one. I've been with them for other 3 years now and would recommend them to ANY sized business. very cost effective with robust features.

Solid company - Great service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price, feature set and most of all - customer service!

The Bad:

A few features need further development, but they keep churning out updates all the time.

Have been with Vocalocity for over a year and found them very reliable. The feature set is very good, although there is always room for improvement. Great system for 1 or 2 line offices all the way up to 100's with multiple offices. Configuration is a breeze and if you get stuck, a phone call to one of the friendly reps will get you sorted out. Highly recommend these guys!

Vocalocity: Problem Solved

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Ola was very helpfu todayl in solving my problem associated with an account migration. She was patient, kind and had a good sense of humor too. She thoroughly tested every phone call route to be sure the problem was solved.

Vocalocity: Problems Persisted

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great features...

The Bad:

Reliability, customer service, and sound quality are poor. We had separate locations w/ different hardware at each one, the problems persisted in both places.

Hopefully this review will help someone else from going through what I have... I was a customer of Aptela for 5 + years until Vocalocity bought / merged w/them... In any event the last 6 mths has been a disaster and we just changed to a new provider. Our business is dependent on the phones. I have (2) locations and (2) seperate routers, modems, and internet connections and can attest that it isn't just an IT issue on my side as they will swear up and down when you call for assistance. The frustrating thing w/ this company is their service is poor and yet they will always find a way to blame it on our internet connection, modem, router, switch, etc... I replaced everything to what they recommended and finally they conceded...However, they have cost me THOUSANDS and I can't get a call back... customer service was a joke, I asked to speak to the manager and was told there wasn't one. It seemed like there was a group of young kids running the place and didn't have answers so they would just pass us around. I can't be clearer... I believe if you use this company and you need reliable; phones, customer service, professionalism, and you value your health and business, you should look anywhere but Aptela/Vocalocity. I can also substantiate another review on here I saw wherein the reviewer stated the customer service techs will assert various things relating to the technology at one's office, but yet they aren't qualified. Several times I had qualified VOIP techs on site who said these people were making unfounded claims and in several instances they were very contradictory. I'd be happy to expound to anyone who has further questions regarding how poor our experience was. I will say the features they offer are great and innovative, they just aren't reliable. Also, my poor experience began in the last 6-8 mths, however, I have been told multiple times it was just a "server" issue or the platform was being transferred. Good luck to all.

Vocalocity: A lot of features which we like, but...

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

A lot of features which we like. the configuration is pretty easy. the sound quality is fair.

The Bad:

Reliability is poor.

Reliability is poor. It is Monday 05/16/2011 13:00 and all of my phones are down. The call to vocalocity's tech supports says it is out of service. This happened last month also. It means three or fours hours of customers not getting through and other problems. This is a very expensive issue for us. After it happened last month, we only received the general apology and some excuse email. No personal contact or direct acknowledgement. We are actively seeking another provider today.

Vocalocity - Powering Small Business

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

no contracts

The Bad:

I was a little worried at first but once I tried Voip from Vocalocity and noticed that the sound quality was better than my ATandamp;T hard lines along with the monetary savings, I was convinced that this was the way to go. Happy I made the switch and have recommended it to many other reps that I deal with.

Vocalocity: great combo of price and quality

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

price features quality

The Bad:

none so far

We are executive recruiters and phone quality is important to us. Cost is also important. With Vocalocity we found a great combination of the two. We saved a lot of money by switching. We also love the features that we got as part of the service. I would recommend that when you make a switch to voip, negotiate with the providers as I got a better deal than they initially offered.

Vocalocity is good for my business

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price! Quality Service

The Bad:

none so far

I own a small credit and collections company and our phones are our lives. We were a bite nervous about switching to voip from our old fashioned telephone company, but we had to do it to cut costs. We are glad we did because the quality is actually better at half the price. This was a godsend to our company. Vocalocity did a good job and the transition was painless. We would recommend it.

Vocalocity: Great for Real Estate

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great Features

The Bad:

My company uses Vocalocity as our main phone system and all of the end users love it. Since we are a real estate brokerage firm we are constantly out of the office so the follow-me feature is constantly in use by our associates. Not to mention the voicemail to email feature is very nice and keeps me from constantly having to call my voicemail, instead I can just access the sound file from my email on my Blackberry and then call the person back. We have never experienced an outage and are hoping that we never have to! Go with this service if you are a small and growing business, it has helped us immensely.

Vocalocity: Great PBX

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great price and customer support

The Bad:

The initial hiccup on our end

overall good service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Been with Vocalocity for a year and a half now. The service has been good and the feature set gives you a ton of configuration options. Tech support actually exists there unlike some other voice over IP providers.

Vocalocity: good phone service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

I was looking for a phone service provider last year for my consulting start-up, a friend recommended Vocalocity so I thought I would give them a call to see what they had to offer. After talking to them and a number of other providers it became clear that Vocalocity was the one company that was focused on forming long-term relationships with its customers. The Vocalocity sales staff was very clear about prices and how billing worked; most of the other companies were extremely vague. The fact that Vocalocity provides a transparent view of its business was enough to convince me that they were the best choice for my business.

Vocalocity: great service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

scalability

The Bad:

it took me too long to find them!

Vocalocity: huge value add

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Interoperability with other communications devices

The Bad:

wish the limited extensions had a lower base cost

Vocalocity Hosted Voip

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

features and the dashboard

The Bad:

none anymore!!

Vocalocity has a great product

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great support

The Bad:

None as of yet

About nine months ago my wife and I decided to open up our own graphic design shop. We had both been in the graphic design business for over 25 years combined and decided that we could run a more efficient firm than the one we were working for. Needless to say with the downturn in the economy we were forced to find ways to reduce our operating costs. Since most of our jobs are locally based we frequently have clients calling the office and coming in. Since we cannot afford a secretary/office assistant we needed to find a phone system that could route calls for us; Vocalocity was the solution we came to. We looked at a number of voip providers such as Packet8 and Nextiva, but neither of them offered the full range of service that Vocalocity offered. Since signing up with Vocalocity we have seen a great cost savings from the service and it has not caused us a single headache. Our biggest reservation was that voip call quality was sub-par to that of traditional phone lines. This problem has not presented itself once; our call quality has been great. We highly recommend Vocalocity to any small business owner who is in the market for a new phone service.

Vocalocity: Great phone system

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price, features

The Bad:

Over 2 years ago I signed up for VoIP phone service with Aptela. At first the service worked alright with only a dropped call here and there. After about three months I began to experience a large amount of dropped and static-filled calls. I repeatedly called Aptela for help and got the stereotypical run-around of different people to call for a couple of weeks before I actually got the problem resolved. Well the same problem happened all over again which made me decide to cut ties with Aptela. Before I discontinued my service I did my homework to make sure that I had found a suitable replacement service and that turned out to be Vocalocity. The salespeople whom I spoke with were very knowledgeable and in no rush to force a service down my throat that I had no need for. I have been with Vocalocity for about 15 months now and could not be more pleased. The service is reliable and if you ever do encounter a problem, the support staff is incredibly helpful getting it resolved. Vocalocity is a great option if you are in need of an affordable phone system.

Vocalocity rocks!

Posted:
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The Good:

The Bad:

Vocalocity has exceeded our expectations. Everything has worked as expected; setup has been simple; the sound quality is amazing. VoIP hosted PBX should sound the death knell for the big phone companies in terms of what they can offer a small business. ATandamp;T was charging a fortune and providing us with 3 lines that roll--a typical small business scenario. With Vocalocity, every extension has the capability to handle 4 calls at a time, voice mail goes to email, we can transfer calls, etc., etc. And all that at a fraction of what ATandamp;T has been charging us. Everyone at Vocalocity has been helpful. It took just one week for our number to be ported. New phones have arrived extremely quickly. We just could not be happier with everything. I've read a number of bad reviews and can only assume that--if things were as bad as those reviews painted it, then Vocalocity has really stepped it up. I have nothing bad to say--at all!

Vocalocity: New Dashboard Feature is Great

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Can't say enough about the features

The Bad:

None experienced here

Vocalocity: Killer savings with these guys

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price and Feature set are awesome

The Bad:

Wish i had found this provider sooner!

Go with Vocalocity

Posted:
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The Good:

Great people to work with

The Bad:

Vocalocity is just great. The sales staff was very knowledgeable and they did not try to sell me anything beyond what I needed. I liked the fact that they let me demo the user interface, some other providers would not let me do that which seemed suspicious.The pricing is good and comparable to its competitors but I see value in the features and the quality service, I am very happy with Vocalocity.

Great service with Vocalocity

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great features

The Bad:

None here!!

I started a health products distributorship about three years ago and chose Packet8 as my phone solution. That was a huge mistake. I changed over to Vocalocity about ten months ago and all my phone systems headaches have gone away as a result. I am always able to get tech support when I need it and the system is extremely easy to use (big plus for someone who is not tech savvy). I have a DSL internet connection, which I thought was going to cause some problems but it has worked just fine with the system, I would highly recommend Vocalocity to any small business owner.

Vocalocity: Great when working

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great wile working

The Bad:

Not usable wile not working (we ware out for a month) we think we should get refund from them.

We have Vocalocity for over a 2 years allready, recently we experianced terable cutoffs, brakings in the lins and overall bad voice quality. The strange part is that it start happening sudanly even we haven't changed anything on our rauther, firewall or settings, so it's clearly somethign on thair side. We ware more then happy with them wile was working and today everithing again seams to be back in normal. So I have no idea what was it neider people from Vocalocity new, thay tried to blaim it a little bit on our ISP provider and Firewall company but it wasn't thair fold as thay didn't changed anything, and we indeed received couple emails from Vocalocity that clearly indicate thay are workingon software and hardware updates. So since we are back in normal now, we will stick with Vocalocity but if again we have autage taht is month long we will eb looking for diferent provider.

Vocalocity: reliable service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

features

The Bad:

none

I run an IT support service out of my home and only require one phone to conduct business. To illustrate the scope of my business, I will have at most, two calls on hold at a time but even that is not too common. While I am not on the phone all of the time, I have to say that when I need to use it Vocalocity has made the small business phone system a snap. I can manage the auto-attendant with ease and despite not using all of the features; the ones that I do use are extremely valuable to me. Overall the service is reliable and the calls are always clear, Vocalocity knows what its doing.

We are very happy with Vocalocity

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Everything

The Bad:

My husband and I are design consultants who work primarily out of our home. We have a portion of the house devoted to work and actually have a couple of employees who come to work with us each day. Since we are based out of a residence we were initially concerned with what customers would think about calling our home for work matters. So we looked at a few options and ended up with Vocalocity. For a year now we have been using the service and we are pleased. The phones were extremely easy to set up and we make and receive calls as if we were using a traditional phone system. Vocalocity gave us the image that we needed at a cheap price without requiring us to change our business at all, it has been great.

Great phone service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price and friendly sales staff

The Bad:

not open on the weekends

We switched to Vocalocity after having spent a number of months of trying tirelessly to run our business over Comcastandrsquo;s andldquo;Business Classandrdquo; phone solution. We did a good bit of shopping before hand in order to ensure that we were not going to have another ordeal like we did with Comcast. I was told to ask small business VoIP providers about their historical track records in the VoIP field. With VoIP being so new it is easy to find a large number of providers who do not have the experience necessary to support businesses, no matter how small they may be, and Vocalocity came through as one of the most qualified in terms of historical performance. I have been happy with the decision thus far and plan to add on a few more lines in the near future.

Vocalocity: Great Option

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Reliability

The Bad:

not open 24/7

Vocalocity is a good hosted VoIP phone solution. I have used a number of providers over the years, including the likes of Aptela, Nextiva, Phone Power, Packet8 and a few others. I have used all of these services for a period of time because I have a tech blog where I compare various technologies and one day I had the urge to start a Business VoIP review section in my blog. I have to say that the experience with Vocalocity, from beginning to end, was overall the best. It was kind of a test, they had no clue that I was signing up for the purpose of reviewing their company, but they passed. The other companies were not all that bad but Vocalocity had them beat in customer service and timeliness.

Vocalocity: good voip service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

All around good service

The Bad:

Not having found them earlier

Service is good and the people know what they are talking about. The best part was that they did not try to force me into buying anything that I did not want or need, I liked that.

Vocalocity: After 2 years, we're sticking with!

Posted:
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The Good:

Everything now!!

The Bad:

We have been with Vocalocity for two and a half years now and have experienced some ups and downs, but we stuck with them. My wife and I who run a business out of our home can say that Vocalocity has made great strides to improve its service over the years and that it is now just as reliable as any standard phone service provider. With the strength of modern internet connections it has become rare for us to ever have a dropped call or poor sound quality. The service is also feature rich which allows you to structure the system in a way that fits your company best, we absolutely love it.

Vocalocity: Reliability Triumphs

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Free featured upgradesNo boxed serviceUnlimited Calling for an extremely low rateWorry Free

The Bad:

none

I recently started my own event planning company out in Milburn New Jersey, and because I consider myself to be "technologically unadvanced" I left setting up my phone system until the last minute fearing all the problems that would come with the set up. My husband recommended that I use a Hosted VoIP service instead of an in-house PBX. This meant nothing to me, so I took his advice and chose Vocalocity and couldn't be happier. I get featured upgrades for free, there is no boxed service, and I don't have to worry about the hassle of it breaking. I cannot even begin to tell you how this has helped lessen my daily stress load. On top of the ease of use, I also get unlimited calling for 39.99 a month. In my business, where calling clients and companies far and wide is pertinent, this feature is a huge bonus. Now I just have to worry about unreliable customers, not an unreliable phone system.

Vocalocity is heads Above the Rest-Their Video is Right on!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Easy Set UpGreat Customer ServiceProblem Free

The Bad:

None that I encountered

Being technology challenged I was nervous about setting up my VoIP service and voiced my worries to the folks at Vocalocity before committing to their service.I found their video on YouTube, showing how they could set up 5 phones under 15 minutes.They said since I was a novice, I could at the very least set up my two phones in under 15 minutes. I was skeptical, but the process was so basic and easy. It took me no longer than 7 minutes to set up; I timed it. Since using Vocalocity I have had no major problems and I know that maybe it is because I have a T-1 connection, apparently the best type for VoIP, but I could not be happier. I recommend giving this service a try; if I can set it up problem free, I know that you can as well.

Vocalocity: Cutting Costs Not Quality

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

As a small business owner I am always looking to cut costs, as long as doing so does not affect the quality of my business. I own a small market- research firm in Philadelphia and have begun to feel the pinch of the recession. In looking at where I could cut back, I stumbled upon Vocalocity's hosted pbx. The automated attendant feature seemed to be an easy way for me to save money by using the auto-attendant to route client calls to my staff. I was initially nervous to use this automated service in place of a human secretary, but can honestly tell you that my experience so far has been problem free.

Vocalocity: Have NO problems

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

everything

The Bad:

we haven't experienced any

When I was getting ready to launch my web-based design firm, I was looking to buy a phone system that could make a two room office with a couple of desks and drafting tables to appear to be a full-fledged design firm. I searched around a great deal and found a number of providers that could provide this solution. After weighing the benefits and actually talking to representatives at each of the companies that I was deciding between I chose Vocalocity. The reps that I spoke to there were amazingly friendly and knowledgeable about their product/service. With our three lines we are able to handle all of our calls and clients effectively and efficiently, Vocalocity can be a great solution to any phone system problems that you may have.

Great Value

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

ease of use and scalability

The Bad:

My strategic consulting firm employs fifteen extensions from Vocalocity. All of our end users claim that the phone system is simple to use and reliable. We enjoy the simplicity of the system due to the fact that all of us wear many hats in the organization and having to worry about a phone system is just an unnecessary stress. We have experienced one small outage over our year of service with Vocalocity but it was not significant enough to impact our operations during that period of time. Overall, Vocalocity is a great way to reduce your costs and your in house responsibilities.

Vocalocity: Awesome Hosted Phone Service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price, Features and Support

The Bad:

None as far as I'm concerned

Vocalocity is simply awesome, the service is great and the price is unbeatable. The company does not charge for each additional feature which makes keeping up with billing an ease, a huge problem that we experienced with our previous provider. We use a T1 connection in our office which makes our phones as reliable as our Internet connection; it never goes down. We have been happy with Vocalocity and feel that most any other small business would be too.

Vocalocity: Pleasantly Surprised

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Voicemail to email

The Bad:

In PR you are always being forced to multi-task. I work in a small firm, and when my boss told me we were switching to a Hosted VoIP service, I told him I had heard that this type of service had a whole host of problems such as having to constantly restart the phone, loosing contacts on the phone, in order to reconnect to their network if it does connect, or having the network drop the line entirely. Regardless of my warnings our company switched to Vocalocity and surprisingly we have had no problems. We have unlimited calling, and my favorite feature is the voice-mail to e-mail. This included feature is a life-saver for me, my voice mail is transcribed into text and sent to my e-mail so that I can check it while on the phone or in a press conference.

Vocalocity: cheap/good service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

andnbsp;COST

The Bad:

andnbsp;limitlessly scalable, but eventually more expensive

I chose Vocalocity for the price and I have not been let down. I know that a lot of people think that a cheaper price many times means poorer service, with Vocalocity it is quite the contrary. I only have a couple of lines and because of that can save a lot of money by having my PBX hosted. However, my business were to grow to say, over 100 employees then it would be more cost effective for me to own my own PBX, but I will never have nearly that many employees. All and all their service is strong and reliable and I would recommend them to anyone working in a small business.



Vocalocity (now Vonage Business Solutions) was a business VoIP provider that was purchased by Vonage in 2013.

See also

Created by: admin, Last modification: Wed 29 of Jan, 2014 (18:55 UTC)


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