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Voicent Live - Cloud-based CRM/Hosted Dialer Service
Voicent Live Voicent Live is a next-generation CRM system that seamlessly connects and automates your communication tools, sales & marketing campaigns, customer service and business processes in one stunningly simple cloud service.
- Voicent Live integrates multiple tools --call center systems, auto dialers, broadcast voice, SMS text and email tools; built-in or third-party CRM integration, workflow and Business Process Automation-- all in one flexible, scalable integrated package.
- Auto Dial your list of customers or prospects and it will broadcast your message to all of them with just a single click. Record your own message or add 1-to-1 personalization with text-to-speech capability that enables your broadcast to say the person's name and other details specific to each call.
- CRM is fully integrated with all communication channels, such as phone, SMS mobile text messages, emails, and web communication. All contacts and interactions are automatically registered in the built-in CRM database.
How does it work?
- Voicent Live is a cloud based hosted VoIP service. It can be accessed from any compatible web browser. A walkthrough of how to make use of its CRM can be found here: CRM Tutorial
This cloud based software also includes:
- Predictive dialer tool.
- Free email campaigns.
- Fully featured CRM is included.
- Scale up at any time.
- Saves time and labor costs.
Key Features Of This Software:
- Place automatic, personalized calls — no human intervention needed
- Customize-able Predictive Dialer campaigns, choose which agents are assigned to various, simultaneous campaigns
- Use text to speech to personalize or create messages
- Email campaigns include open tracking and automatic bounced email handling
- CRM automatically tracks and records every interaction with leads/customers
- Full reporting for agents, managers, potential leads, previous campaigns, and more
- Press 1 to transfer capability
- Custom, multi-question surveys
- Detailed analysis of finished campaigns available
- Control over agent privileges, restrict as much or as little access to CRM records as needed
- Accessible from any device that connects to the internet
Additional Voicent Live info:
It's absolutely free to try Voicent Live for yourself.
Created by: markt, Last modification: Fri 24 of Oct, 2014 (21:36 UTC)
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