We've had VoicePulse for a few months now and are generally happy. Their connectivity is sometimes sporadic given the "unreachable" messages reported by our asterisk server, but they have 3 IPs and we only get messages about 1 at a time... so, from what I can tell, we've never been down.

But, today I tried to add another number. First, the website didn't work so I called them... and was shocked at the deal and their pricing policy.

With a new account, for $11/mo, you get a phone number and 4 simultaneous connections. For another $11/mo, you can add another number... but don't get any more connections (they use the term "lines")... which is already kind of a bad deal... and here's where it gets cosmically weird... for $20/mo you can add an additional line... not that "line" means 4 connections... line means 1 additional connection....

So, to double your account using their "add to your existing account" strategy will cost you $11 for the number and 4x$20 = $80 for the connections => $91/mo

Of course, this is silly and I talked for quite a while with the VoicePulse rep... he says that he didn't understand it either so most people just open a new account. Which is fine, ridiculous, but fine. Unfortunately, this means "faxing" a new signed account form for approval, managing multiple login ids etc... all which is doable... I just can't imagine that there is a company out there with such a bizarre business policy... which leads me to question their overall stability although we've had no technical problems with them.

The only thought I have is perhaps they assume that most folks won't use their 4 connections... and if you need more you're an actual business so should be charged more??

We have been using them for about 3 months now. The audio quality is pretty good. They support IAX, We replaced our vonage account with them because vonage had recently starting sucking pretty bad. At least the way we were using them with the softphone. But VP support I have found to be outstanding. I call them. They answer and fix my issue.. If I email them. They send me the answer, if I don't respond thanks for fixing it they call me to make sure everything is AOK. Not that this is a bad thing but they don't seem to use a India call center for support either.. Or if they do they really use a good one cause they don't sound Indian nor do they sound like there far away. I have read many other reviews on other sites praising voicepulse so I assume this wiki is not updated that much.. But I just wanted to post my 2 cents..
Only thing I wish they had was g729 codec support.. But ilbc seems to work fine though.

FYI, since they redid their service recently they have been quite reliable.
Support is VERY GOOD, few if any delays to talk to a human and they check their email / respond to trouble tickets in a very timely manner. Technicians sound US-based (no indian accent) and are very competent / knowledgable about Asterisk and their services.
I have had no sound quality problems, and network reliability has been great.

They have also actively solicited feedback on forums.digium.com which IMHO is a very good sign.

The only thing notably missing from their service is any kind of CNAM (caller id name) support- there is no CNAM inbound or outbound.

I have a few accounts with them for various projects and have yet to be disappointed. They have very competitive rates and a good service, and I would recommend them. They are also very popular among other Asterisk users.

The terms of service are here: https://connect.voicepulse.com/files/VOICEPULSE_CONNECT_TOS.pdf
No other vendor with whom I deal refuses to take any responsibility for the third party vendors they choose.

We do require you to sign and fax back a written Terms of Service document which is quite standard in its requirements. The end result of this paperwork is less fraud and lower costs for both VoicePulse and the customers.

They now require customers to agree to hold them harmless (not liable) should they give out your credit card information to credit card thieves, identity theft specialists, Russian mafioso or any other "third parties". Please read their agreement carefully and decide if you want to give credit card information to a company that offers no guarantees on its use.

In the year since the last comment on the "VoicePulse Connect!" service, the SIP/IAX service has been completely redesigned from the ground up. Re-released as "VoicePulse Connect for Asterisk", we have solved many, if not all, of the problems reported by our customers below. We encourage you to try the service once more and if you are STILL unsatisfied, we will be happy to refund your money.

Really, they still have mine.... ??

Previous comments were made by me (forgot to login).

After rustling thei chain by talking to their PR-guy, they finally admitted that they have major problems when it comes to IAX (Connect), SIP on Connect and Asterisk in general.

They claim to support Asterisk on all their plans, but it really only works for outgoing calls on their Connect plan. Even those calls drops now and then for no reason.

The PR-guy, who in turn talked to their support people, told me they were going to fix it within a couple of months...

Feel free to contact me if you'd like more information.

  --Bjorn

These guys do not take Canadian credit-cards anymore.
Take your left-over loonies and run from these guys.