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Pricing
Channels
All accounts can support up to four simultaneous calls (any combination of incoming and outgoing). Additional channels may be purchased at $20/month. Customers needing 20+ channels, please contact us for discount information.Phone Numbers
Phone numbers are $11/month and include free incoming minutes. There is a $25 port fee to transfer your number to VoicePulse. Customers needing 10+ phone numbers, please contact us for discount information.Incoming Calls
Incoming calls to a U.S. phone number (assigned by VoicePulse, or ported by you) are free.Incoming Toll-Free Calls
Incoming calls to a U.S. toll-free phone number (assigned by VoicePulse, or ported by you) are 4.9ยข/min.Outgoing US & North American Calls
VoicePulse offers "tiered" rates to most of the United States. This means different areas of the US may have different rates.Click here for our US/Canada rates
Outgoing International Calls
Click here for our international ratesDownloading Our Rates
Our rates may be downloaded inside the Account Center. Also, customers can use FlexRate to easily lookup our rates in realtime!Features
Supported Protocols
* Inter-Asterisk Exchange 2 (IAX2)
* Session Initiation Protocol (SIP)
Supported Codecs
* G.711ulaw
* G.711alaw
* GSM
* ADPCM
* ILBC
Supported User Agents
* Asterisk - The Open Source PBX, AsteriskNOW, AA50, SwitchVox
* Fonality PBX
* trixbox CE, SE, EE, CCE
* Cisco/Linksys SIP devices
* Aastra, Grandstream, Snom SIP devices
* Softphones
Trixbox & Asterisk@Home
* Download the Auto-Configuration Module to perform one-click setup
* Or follow our step-by-step manual configuration
Account Center
* See up-to-date Service and Upgrade Notices
* See your current balance
Payments
* Make instant payments by credit card
* Activate auto-recharge to always keep your account positive
Balances
* See your daily totals for payments, charges, and usage
Credentials
* View your credentials and channels
* Add unlimited channels to your account
Numbers
* View your active phone numbers
* See our inventory of numbers
* Instantly activate new numbers
Calls
* Run call detail reports
* Download .zip files of your reports
Configuration
* Download generic sip.conf, iax.conf & extensions.conf samples
* Download QuickStart sip.conf, iax.conf & extensions.conf, with all of your credentials pre-configured
Application Programming Interface (API)
* Perform the following functions via SOAP/XML:
o GetActivePhoneNumbers
o GetAvailablePhoneNumberAreaCodes
o GetAvailablePhoneNumberRateCenters
o GetAvailablePhoneNumberStates
o GetAvailablePhoneNumbers
o ActivatePhoneNumbers
o DeactivatePhoneNumbers
o GenerateReport
o GetGeneratedReports
o GetBalance
o RefillNow
o GetCredentials
o GetFlexRate
o AstGetFlexRate
Customer Support
* Contact our Customer Support staff at (732) 339-5100 (M-F 9am-7pm ET)
Page Changes
VoicePulse Pricing Policy
But, today I tried to add another number. First, the website didn't work so I called them... and was shocked at the deal and their pricing policy.
With a new account, for $11/mo, you get a phone number and 4 simultaneous connections. For another $11/mo, you can add another number... but don't get any more connections (they use the term "lines")... which is already kind of a bad deal... and here's where it gets cosmically weird... for $20/mo you can add an additional line... not that "line" means 4 connections... line means 1 additional connection....
So, to double your account using their "add to your existing account" strategy will cost you $11 for the number and 4x$20 = $80 for the connections => $91/mo
Of course, this is silly and I talked for quite a while with the VoicePulse rep... he says that he didn't understand it either so most people just open a new account. Which is fine, ridiculous, but fine. Unfortunately, this means "faxing" a new signed account form for approval, managing multiple login ids etc... all which is doable... I just can't imagine that there is a company out there with such a bizarre business policy... which leads me to question their overall stability although we've had no technical problems with them.
The only thought I have is perhaps they assume that most folks won't use their 4 connections... and if you need more you're an actual business so should be charged more??
I agree they don't suck
Only thing I wish they had was g729 codec support.. But ilbc seems to work fine though.
these guys don't suck
Support is VERY GOOD, few if any delays to talk to a human and they check their email / respond to trouble tickets in a very timely manner. Technicians sound US-based (no indian accent) and are very competent / knowledgable about Asterisk and their services.
I have had no sound quality problems, and network reliability has been great.
They have also actively solicited feedback on forums.digium.com which IMHO is a very good sign.
The only thing notably missing from their service is any kind of CNAM (caller id name) support- there is no CNAM inbound or outbound.
I have a few accounts with them for various projects and have yet to be disappointed. They have very competitive rates and a good service, and I would recommend them. They are also very popular among other Asterisk users.
Potential for Credit Card Fraud
No other vendor with whom I deal refuses to take any responsibility for the third party vendors they choose.
Potential for Credit Card Fraud
Service has been redone!
Re: Canadians, stay away from this provider
Horror-story
After rustling thei chain by talking to their PR-guy, they finally admitted that they have major problems when it comes to IAX (Connect), SIP on Connect and Asterisk in general.
They claim to support Asterisk on all their plans, but it really only works for outgoing calls on their Connect plan. Even those calls drops now and then for no reason.
The PR-guy, who in turn talked to their support people, told me they were going to fix it within a couple of months...
Feel free to contact me if you'd like more information.
--Bjorn
Canadians, stay away from this provider
Take your left-over loonies and run from these guys.