Vonage Reviews


Vonage Average User Rating

Based on 29 Reviews

Vonage is a hosted VoIP service provider that provides Business VoIP and Residential VoIP service to people and businesses around the world. As one of the oldest VoIP service providers around Vonage provides Hosted PBX PBX VoIP service to millions of businesses and customers across the globe. Please find Vonage reviews below from current and former customers, or write your own if you have used Vonage.

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  • Sophisticated features included automatically
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RingCentral Cloud Powered Business Phone System
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Residential VoIP Providers
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ITP VoIP Phone Service
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  • Free VoIP phone adapter
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Phone Power Freedom 24-month
  • Virtually unlimited calls
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  • 60 international minutes
$5.99
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29 Users Reviewed Vonage on www.voipreview.org

Vonage Review: hightly recommend their service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

voice quality, customer service, plans

The Bad:

none

i have been using vonage service since past 8 months and i have been extremely happy with their service. Voice quality is excellent and customer support is amazing. i would hightly recommend their service.

Vonage - A Customer Review

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

I've been with Vonage for more than three years. I live primarily in Mexico and the sound quality and service is really quite good here using a DSL connection. The fact that when I am traveling I can take the adapter and use it pretty much universally is awesome.

The Bad:

Customer service is absolutely the worst of any company I have ever dealt with. If you need customer service, you must repeatedly call until you get a rep in the U.S. (those in India have absolutely no idea what they are doing). The pricing for Vonage keeps rising to the point that it is no longer affordable.

When I first got Vonage, I thought it was great. Call quality was nearly as good as a land line, features were excellent, and the ability to take the adapter with you while traveling was appealing. I am in Mexico much of the year, and to be able to call the U.S. and Canada for free (and to have family and friends be able to call me here without facing international charges) is great. The router has been reliable.However, since I first signed up with Vonage, many other VOIP companies have surfaced. And as Vonage's rates have increased substantially (12.5% just in the past year), rates from the other companies seem to be more in line with what a VOIP provider should charge. My annual bill for Vonage is going up to $270 (prepaid for one year) from $240. As I am shopping around, I am seeing other companies with higher customer satisfaction ratings charging less than half that. My current contract is up in July, and I will likely switch to another company with better customer service ratings and lower costs. If anyone living in Mexico has had experience with other U.S. based VOIP companies, I'd like to hear from you.

Re: Vonage

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great features, especially the ability to ring your wireless phone simultaneously (never need to give your cell number again) and use your cell number as a back up if your internet goes down; very strong customer service; couldn't be easier to install (just connect the router -- that's it). Had this service for 8 months and have never had an outage or a problem.

The Bad:

Router is really limited compared to other VOIP routers, like the Linksys SPA3102; hefty disconnect charge.

I can't say anything significantly bad about this company or its service, except that the disconnection charge is substantial. It seems a little pricey, but for the service, you can't beat it. I thought the basic plan wouldn't afford me enough minutes/month, but I never come close to using all of my minutes. The premium plan really isn't worth the money unless you make a lot of overseas calls (at least one or more long calls per week). As for the reviews that call Vonage a "trap" and say their customer service is poor, I've never had that experience. They respond to email within hours, and they actually answer their phone!!!!

Great Offer - Two months free - Unlimited calls to India

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Great Offer - Two months free - Unlimited calls to IndiaFANTASTIC SERVICE! LOVE THE SAVINGS. HERE'S A GREAT COUPON TO GET YOU STARTED!!2 MONTHS FREE of Vonage Phone Service.+.FREE ACTIVATION.+.FREE ROUTER! Go to: http://www.vonage.com/friend Under "Redeem Now" enter the code 2013771689 . Enjoy your TWO FREE MONTHS of service - pick whichever service you like! ENJOY!! and Enjoy the unlimted calls to India and other countries by selecting 24.99 plan...

Vonage is solid, reliable service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Vonage provides solid, reliable VoIP service. The service carries the most popular phone features that residential users desire, and is squarely aimed at wooing those still using traditional phone services (POTS) from the big companies like ATandT, Verizon and Qwest. They do offer nice features such as delivering your voice mail to your e-mail, and even voice-to-text transcription. Exceptional technical support is available for those who have technical issues with their equipment.

The Bad:

The two most frequented complaints are unfortunately the most true. First, customer service can be an issue, especially if you're speaking to an agent outside of the United States. I've experienced better technical support in general, but with VoIP there are MANY providers who have far worse customer support. A fair assessment of customer service is "it depends who you talk to." The other issue are the fees. These have been steadily increasing over the last few years, and come from three sources: Increased fees of services; increased federal, state and local taxes and fees; and inclusion of FCC-allowed "recovery fees" that all communication providers (phone, Internet, cable, satellite, etc) are allowed to include. Over the last two years my non-service related fees have increased from roughly $3/mo to $6/mo. Vonage does have a limited range of devices that you can use with their service, which makes things both slightly more expensive as well as limits customer choice. The upside on this, however, is that it reduces Vonage's support costs and allows their technical support to quickly resolve issues when not having to deal with a myriad of devices and set-ups.

I've been a Vonage customer since 2004. Back when Vonage started there was almost no competition, today there are many options and challenges for VoIP providers, including Vonage. Vonage's main advantage is that they have been in the game long enough that they have been able to establish solid, fairly reliable service. Everybody is going to experience occasional issues, so it is important not to flip out over it, but instead take everything in stride. While there are many other providers who can undercut Vonage's prices, be aware that with many of them (maybe most of them?) that you may also "get what you pay for" with less-than-stellar phone service, customer service, technical support and equipment. One good thing that can be said for Vonage is that they are consistant in every area - both good and bad. As for me personally, I've only had two issues with my service in the last five years, both of them related to the Vonage ATA going bad. I have had one good experience (a device shipped to me overnight -- call went in at 10PM on a Tuesday and device arrived at 8AM on a Wednesday) and a mediocre experience (took 5 days between Vonage and UPS foul-ups to get me a replacement device from Fri-Tues). Both of those can be blamed squarely on customer service. Overall I do not have many issues with customer service, based in part because I work in customer service for a living, I know how to talk as well as discuss "the art of the deal". But when things have been bad, they can be VERY bad and I end up escalating the call to a supervisor or account manager to resolve. Technical support, on the other hand, has always been rock-solid, quick and efficient, no issues for a geek like me. One fact that many people might not be aware of: there is an excellent support site at http://www.vonage-forums.com/ that is operated by individuals who are customers and fans of Vonage's service. It is not a company funded or sponsored site (other than the referral fee the site gets if you sign up for them). There are many helpful individuals there who can provide you with assistance if you're having problems. There are also a couple of Vonage customer service and technical support employees who lurk on the boards as well, and occasionally reach out to individuals who are having extreme problems. Overall vonage-forum.com is a much better resource for assistance than calling Vonage's own web site and support forums. Give them a try first before abandoning all hope.

Vonage is awful

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

None

The Bad:

Scamming, dishonest, terrible service.

The service is of poor quality. There is a long delay every time you say something before it is heard on the other end. I consistently had to reset the device several times a day. After switching to a different company. They continued charging me for 7 months after wards--despite receiving notice from my local cable company that I had switch service. Vonage has no regard for the law and FCC rules. I am likely to join any class action against them.

frequent fee changes moving up

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

looks of website

The Bad:

price, reliability, frequent disconnections, call drops, and more

I started few months ago at 14.99 dollars, nor price escalated to 17.99 in only 4 months. last communication, price is projected to go even higher....i'm already looking at other services.

A Vonage Veteren

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Good web site.

The Bad:

High prices, horrible customer service, haven't added any new features for years. Now only sell a proprietary Vonage phone adapter, so if you have problems, there are no alternative adapters to try.

I had Vonage service for 5 years. Very little trouble until lately. I was having severe audio drop-outs after a firmware update to the Vonage proprietary adapter. After being on the line with their useless customer service for over an hour, I was told that my problem was due to the fact that I was running my VPN the same time as making a call. This is despite the fact that I have 16Mb cable modem link, and the problem occurred even when I was out of town and I was taking to my girlfriend at home. They used to have great customer service, but now they use overseas call centers with scripted diagnostics. My recommendation is: Stay clear of Vonage! There are better and cheaper services out there now.

Vonage: Terrible customer service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

When the number porting did not work properly after 20 days, I cancelled service. Vonage refused to acknowledge the cancel until after 30 days and billed me for the 2 years early cancellation fee. It would cost more in legal fees to fight for the refund, however I'm waiting for the class action suit against this low life company!

Vonage Will Fee You to Death with Terms and Conditions

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

I have been a Vonage customer for 5 years and have been very happy until 5/29/09. Felt the need to offer this review because I believe that Vonage is no longer working for its customers. I was on the annual plan for service that I paid in January of each year. I received a note from Vonage that they are changing their policy and I will be billed on July 1 for my renewal. This would be 6 months prior to my current renewal. In order to prevent being billed in July, I changed my account plan to bill monthly assuming it would start at the end of annual contract. This was not the case. The new monthly contract went into effect immediatly, disregarding the annual commitment. I immediately contacted Vonage about the issue and they were unwilling to rememdy quoting their 27 page Terms of Service. Since they were unwilling to remedy my 6 months of lost service I informed them that I would not be staying with them. They did not care. They continued to quote Terms Of Service even though they were going to lose a loyal customer. I followed thru and ported my number out of Vonage and then they started the fee attack. They would not recognize that the number was ported even though the new carrier was providing me with the service. Since they refused to recognize the transfer they felt it was ok to continue billing me until I could prove that the ported number was ported. It took me a month to get Vonage to stop billing me only to learn that I would be paying a $39 cancellation. I was happy to pay it so they could stop charging me unreasonable fees. The net of my story is that this did not have to happen and could have been worked out with the Vonage of a year or 2 ago. I believe that they are currently losing customers at such a tremendous rate, the only way they can maintain revenues is to charge fees rather than correct the issue. This is a short term strategy that projects loudly to me the condition of the business. I am not bitter, just very disappointed that such a good company has gone so bad. The net cost to me for this experience was about $250 and 6 months of denied service.

Military BEWARE! 2-Year cancelation fee with NO MILITARY CLAUSE

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Vonage has purposely refused to verbally (of course it's in your HUGE service agreement in the fine print that no one has the patience to totally read!) inform people that they are committing to a 2-year contract with them. When I signed up for service, I asked the salesperson if there was a service term, because we were military and might need to disconnect if we moved, and they didn't tell me that there was a 2-year commitment, they instead told me that I could "take Vonage wherever you moved to, so you would never have to disconnect." I didn't see that at the time as them evading the question, I thought it was neat that the number could be carried with us wherever we went. Now we have moved and we don't have good internet service, and cannot use Vonage. They have NO MILITARY CLAUSE so there is no exception to this 2-year rule. Either I keep paying them monthly (and they have me in an "uncle" situation because they have my credit card information and I have authorized them to charge me every month) or I pay a disconnect fee of about $40. I said uncle and will warn military people to use something else. . .maybe Skype or something else like that (similar and people have been much happier with it from what I've seen and we used it while my husband was deployed to Iraq.)

Stay away from Vonage

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

None

The Bad:

Everything

Vonage is a money pit. I had it for a few years, just too lazy to cancel, I guess...the reception was never clear due to my internet connection (DSL), and I could not get it clear using filters, calling support, even by buying a new phone with a different frequency. My service got canceled when I changed checking accounts. I called them to see about getting it reconnected, and they said I had to go through the whole sign-up process again. And the guy in customer service actually started yelling at me. I hung up on him. I will NEVER use Vonage again...stay away from them.

Worst product and customer trapping clauses in contract

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

None

The Bad:

False advertisement about money-back guarantee Very poor and unreliable service Hoses your internet connection

They have the worst customer service and product, it never worked for me and when I tried to cancel they charged me $130 even though I canceled within 30 days. Their money-back guarantee is a lie and they will do everything in their power to nickel and dime the customer. Worst, they refuse to escalate your call when you have issues with the quality of service they provide. DO NOT EVER GET THIS SERVICE -- IT IS A TRAP.

Nightmare with Vonage

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

None

The Bad:

Poor quality and customer service. Traps in service contract.

Vonage Companion

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Read Post

The Bad:

Read Post

The Vonage Companion is the worst software I've seen made for a Mac. Beyond it not working properly the service is really just the worst I've used. I use both Skype and Vonage, Skype comes in clear and crisp as does the output from what callers tell me. The Vonage is just choppy... I can't understand it, at first I thought it was the fact I had a Vonage Vtech phone so I switched to the Vonage companion and the issues are the same, I've contacted support prior to switching to the companion and they've tried to trouble shoot it... we did everything you could think of at first they would tell me it was my connection so I jumped my connection speed from 2 MB to 5 and then 10 to 12MB... unbelievable. I travel a lot and this is the same issue I'd get each place I was, different cities, different countries BUT I didnt write the post to talk about the service but rather the Vonage Companion, the Mac software for vonage. I don't understand why companies try to break into the Mac market and design shitty software you see on PC's most people are using Mac's because they just work, and the user interfaces are beautiful so when you get something that looks like the companion (in attempt to look different I suppose) it defeats the whole purpose. Ok so I'll look past the look of the app because I have Vonage, for now, but why in the world would the Vonage Companion turn my Volume up when you start the application? If I want the Volume turned up any higher I'll do it myself, if Vonage wants to remind me provide a visual reminder that I may want to turn it up, don't force it. Secondly the application wont close sometimes, I have to force close the application often... If I decide to turn off the computer the Vonage Application will prevent the computer from shutting down - "Get With The Program Vonage" - how much money do you guys make off your customers, you can't spring to have a decent app made for the Mac? I don't understand to much about VOIP so I don't know why Skypes service just works but I do know that you can make a Mac application that works.

Vonage: Not Recommended

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Have had Vonage for about 5 months. It never worked with our fax machine, HP Officejet, and yes, I've read and changed all the settings I could to no avail. As soon as I hook it up to Vonage, I get an error and called Vonage but they have not been any help. In fact, they don't support faxing. Either you get lucky or don't. I wasn't. Recently, we started having problems where we dial a number and then nothing happens. After a couple of tries, it finally connects. People on the other end say their phone rings but no one is there.I'm changing service providers and would not recommend Vonage to anyone. It just didn't work for me.

Just Cancelled Service Due to Price - But Enjoyed Vonage

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

I just cancelled my service with Vonage. We've been pretty happy customers for about a year. However, I am subscribed to their 500 min/mo service plan, and the rates went up from $15 to $18/mo. Also, because I'm getting married (and seemed to be glued to the phone all the time now), I've been going over my minutes, so my phone cost $90 total for the last two months. They charge 1.5/minute for minutes over 500.The only reason I'm switching service is because I found a better deal. For almost the same price as the 500/mo plan with Vonage, I can get unlimited calls through ITPvoip.com. Although their 500/mo plan was very attractively priced ($10/mo), I went with unlimited because their overage charge is $2.5/minute, which would rack up fast. Plus, I used a link to their site from VOIPreview.org, and it gave me two free months of service and a couple free features that normally are pay services.The biggest pro we have enjoyed with Vonage is the router they offered. It is very high quality, and we've always had a good signal quality from it. Second biggest - getting our voicemails via email. However, the voicemail feature is also offered through the new service.The biggest con we've found was that sometimes during peak daytime hours, the phone will get tinny. I can't really blame Vonage for this - it's our broadband provider that annoys me. However, it's a definite downside to voip service, and I happened to have Vonage when it occurred. I don't remember every having to deal with customer service, so I'm guessing I'm lucky. We never ported a number or had any need for any bells or whistles, so the base services we used were excellent. I would recommend Vonage (if it were cheaper!) to more technically inclined people - my fiance and I are both IT techs, so I think that helps with our positive experience with voip in general.I really enjoyed the Vonage service, and I felt that they had a great array of services offered with the phone. I hope we have an equally enjoyable experience with itpvoip, but without the cost.

Absolutely Horrible Company!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

The customer service everyone is denoucning is for a reason.... Vonage's customer service is absolutely pittiful! It would quite literally be better if they had none, because the people (I got one to tell me he was out of the Phillapines, by the way), the people just don't care. They give scripted responses and have no control over your account whatsoever. So like I said, it'd be better without them. You plug it in. It either works or it doesn't, but there's no help for you if it doesn't. As as far as andquot;no contracts...andquot; beware of the beefty fee they charge you if you cancel before your one year of service is up. If that's not a contract, I don't know what is. When you inevitably do call to cancel because of all the weird sounds in the background, make sure you do it at the end of your billing cycle because they cut your service immediately upon hanging up, and you don't get a pro-rated refund for unused service. Very uncaring, semi-fraudulant company.

Stay Away From Vonage

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

None

The Bad:

More Costly then others.andnbsp; Call quality is questionable.andnbsp; Customer service is as poor as I have ever dealt with and very difficult to understand.andnbsp; Cancellation fees if under 2 years of service.

Vonage has poor quality with almost non-existent customer service. If I could give a andquot;0andquot; for customer service, I would. On hold for 20-30 minutes at a time when you call for customer servcie. Asked to speak to a surpervisor and was told he was on the phone helping someone else. I said I would wait. Another 20 minutes went by. Very difficult to cancel service and difficult to understand. There are cancellation fees that are hidden and don't get credit for the month paid in advance. Never heard of a company not giving credit for unused period.Broken/choppy call quality, echoes on both ends, call takes a long time, up to 18 seconds before it connects and starts ringing. There are cheaper and better VoIP providers out there. I switched to Vonage because of their name after Sun Rocket went out of business. Boy, am I sorry.I have now switched to ITP. Easy and quick set up. No problems, porting of phone number was painless and e-mail came to me with updates in the process. Customer service answers quickly, are very friendly...and American.STAY AWAY FROM VONAGE!!!!! You will be sorry.

They are Cheaters

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Nothing

The Bad:

They are cheaters

The customer service is so bad, rude, they have no technical knowledge and they are not aware of any business process. They ripped me with over $110 hence I had to close the account. It got so bad yesterday that one of the representatives put me on hold for over 30 minutes and then hung up the phone on me and on calling back Vonage they blamed me for hanging the phone.The customer service representatives are so poorly informed that one of the representatives will tell you something on a day and after a few days if you call them back they will tell you something totally different on the very same topic. One of the surprising thing is that the customer service do not want to transfer the phones to the Managers they just say that the managers have left the office even before their normal working hours. This happened to me yesterday when I asked the rep to connect me over to the manager at around 7:50 PM and she said they have left the office (the office hours are 8:00 AM to 8:00PM) and when I told her that there is still 10 minutes left for them to call the day off then she connected me to the Manager. This is really bad on their part and Iandrsquo;m sure they are heading the same way Circuit City went. Guys just avoid Vonage they will rip you with your hard earned money.

Vonage : Low Voice quality, Bad Customer Service and Charges $110 on Closing account after Completing One Year agrement

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Ease Of use

The Bad:

Low Calling quality, breaks voice after 2-3 minHeavy ChargesBad Customer ServiceCharges $110 on closing aacountandnbsp; even though we completing the one year agreement

Vonage just attracts the customers by showing the good plans to users like $24 a monthand 1 yr contract but after finishing the one year contract ..they charge $110 even though you complete your agrement term. It is the worst company .. and also the VOIP quality is average. Customer Service said they will not charge me any thing still they chaged to my account after disconecting the services after one year contract.I will not recomend any one to vonage.Though it seems cheaper option initially it is not cheap in any senseI feel like I am cheated by this VOIP CompanyBetreyed Customer !ArunB

Very Bad Customer Service and disconnection fee after 1 full year

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Very Bad Customer Service andamp; disconnection fee after 1 full year

Lied to get the sale

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Other than the salesman lying to me and this unsurmountable problem - the equipment, the installation and the use was a breeze - sure wish there was a wayandnbsp;Vonage could have accomdated me.

The Bad:

The salesman told me a bald-faced lie to make the sale because they could not get me a local number. If I had known I'd have to pay a per use fee for toll-free I would never have gotten Vonage.

I called Vonage to ask specific questions about their service. I live in a rural area and they could not port over my existing phone #. Then come to find out, they could not get me a local number. I said I cannot use Vonage because I manage 3 part time businesses from my home and people in my area need to be able to call me; that people would not use my businesses if they had to call long distance. So the guy told me for an extra $5 a month I could get a toll free number and that way everyone could call me for free. I said great lets do it.Looking at my first bill, I could not believe the amount and upon further review of the bill I found they were charging me 5-cents per minute for calls on my toll free number!!!!! I called them thinking this is obviously a mistake. Nope. What the guy who sold me did not tell me was that the toll free number is only good for 100 minutes. There is absolutely no way 100 minutes could accomdate my local calling for my personal much less my business needs. And Vonage has no other toll free package at any cost. Right now I have 2 classified ads with that toll free number on them!This is really hosed - I just got all my business cards. letterhead, websites, and an email blast to all my family, friends and clients with the new toll free number and now I have to find another provider which will end up requiring another new number - not very professional.

Vonage secret cancellation policy. What they will not tell you when you sign up. What a dishonest company!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Vonage will slam on you fees when you try to cancel their services. Despite my protest to be charged these fees which they did not inform me about at the time of sign they still went ahead and charged my account anyway. I am here to warn all prospective victims about these fraudulent charges by Vonage. They lock you in a secret contract without your knowledge and you will never know until the day you wish to cancel the services. I have been with them close to a year and decided to move on, only to be told there is a 39.99 cancellation fees and rebate fees recovery for equipment all totalling $117. In this ecenomy this is unacceptable especially if you get locked in secret contracts. I told the friend who referred me to them and he was shocked that they even have cancellation fees! I am spreading the word to warn other people about these secret cancellation fees. May be I save some people from this vonage practice. This company will eventually go down if they continue with this kind of dishonesty!Please be cautious before you get into this secret contract!

Not that great

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

I can use my phone, call quality is not bad and online dashboard utilities are okay.

The Bad:

Atrocious customer service.Lackluster/non-existant new equipment.No deals for new customers on anything.Relatively expensive.

I signed up when there were many fewer providers, so it was good deal back then. Now, it looks as if you can get a much better deal elsewhere, and they have not offered to lower my sub. fee. Too bad for them as I will probably now go elsewhere. They don't have any points to keep me, the call quality is okay, but the support is garbage, their website is atrocious except that I like the voicemail feature to listen to messages online, and their service often has intermittent outages (though admittedly not as much now as when I first signed up). They NEVER offer equipment and decent deals to their existing customers, only new accounts. Honestly, once they get you signed up all they really want to do is take your money.When I have had technical issues, they really seem generally uninterested in solving them. If you have equipment go down, don't expect to find anything on their online store, that's for new accounts only. In fact, you generally are stuck with going to ebay unless you want to pay some ridiculous retail price just to keep using their services. I really find it all hard to believe, I mean while paying this much you'd expect to be getting so much more.

Vonage - Know what your'e getting in to

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Ease of Setup, Multiple MTA adapters available

The Bad:

Customer Serviceandnbsp;- Most of the calls go to a call center in IndiaPrice - My bill rose continually as I had the service.andnbsp; Started at 26 something with tax in 2006 and is now over 37 with tax.

Their service quality is highly dependent on your ISP and the reliability of your connection. Comcast out here has about a 3-5 % packet loss, and that wreaks havoc with Vonage's QoS settings. with that low of a packet loss percentage, you'd never notice it surfing the web, but make a call, and no-one can understand you at times.

Vonage cheats customer!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Vonage charges over $100 when you cancel the service. But when I applied a year ago, the customer service person insisted that if I cancel ANYTIME, there will be no cancellation fee of any kind.When I talked to the supervisor, she was trying to offer me the same unlimited service for only $9.99.But of course I do not want to have anything to do with a company that intentionally told people lies just to get them become their customers.By the way, I cancelled because there are many better deals with same quality out there.

Pretty Good service but a bit pricy

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great sound quality(with good internet) and many usefull options. Easy to navigate webmanagement console. Works pretty well.

The Bad:

Sometimes adapter freezes and needed to be powerd down for 3-4 min. Very sencetive power adapter. Overseas customer support is bad, but most problems can be fixed just by resetting the router.

I've been Vonage customer for 3+ years , and got some problems with cal quality at first, but problem was found at my cable provider (poor internet quality). Once fixed I haven't got any major issues with service. Some time Voip router will freeze and needed to be powered down for no less than 3 minutes in order to get working right. This problem was fixed with installing power line conditioner (power adapter for VOIP device is really secetive). otherwise I like this service and will keep it. Customer service guys (in India) are sucks. I love voicemail and forwarding options. Also web acount manangement are really great. I would recommend this service, but you guys really need to make sure you have good stable high speed internet.

Good Call Quality but misleading and Poor Business practices

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Good Call Quality, good web interface

The Bad:

Sell locked equipment as if you can use it elsewhere and then refuse to match the same make and model when things go bad. Try to replace with low end refurb in case of failure.HORRIBLE, PAINFULLY IDIOTIC and SLOW tech support!

I needed a landline after about 7 years of cell phones and ATandamp;T standard service was poor in our neighborhood, so I tried out Vonage after seeing the phone adapter was free after rebate from CompUSA. Th setup was easy and the call quality was comprable to standard analog service. After about 3 months the device died and I got to see what Vonae was all about. Their service is horrendous. I would rather reach an answering machine than talk to someone in India who cannot understand me nor that I can find my own IP address. They don't understand the basics of home networking so I had to lie to the dummies to get through the painfully slow troubleshooting script to get accross to them that the adapter was entirely and completely unresponsive. Dead, you plug it in and 1 red LED stays on. Period. No voice prompt, no web gui, just dead. I don't need you to walk me through whether I have an IP address if I'm surfing the internet, it isn't my router if I'm watch youtube, and my address scheme does not have to be the default 192.168.1.x for it to work. After an hour and a half (not even slightly exaggerating) they decided that my adapter may be dead. Here is where it got interesting, they refused to replace it with a like model. They wanted to send me a refurb of whatever brand they had sitting on the shelf. I refused because I bought this device at a retail store, I own it. They could not help me, said I had to talk to Linksys for a replacement under warranty. I contacted Linksys and went through basic verification that is was dead with someone who was obviously raised in America and they sent me a replacement. I could not get the replacement to work with Vonage and after another very long very stressful call to Vonage Customer disservice, I was told that I could not use that device because it was not sent out by Vonage. They again refused to send me a satisfactory replacement so I took my unlocked Linksys phone adapter and I went to a company that actually appreciates their customer. Hyperdog Digital went out of their way to work with me to configure my adapter to work on their service without locking me out of the device. It is after all mine, as is every device I buy at a retail store. hyperdog has been cheaper and far more responsive and helpful in everything I have needed. I have never been ported around the world to talk to someone unfamiliar with my language and I have always gotten help, even very specific help on port forwarding through my router. The call quality is not as good as Vonage was, but I think they process calls out of Canada. Either way, I will never go back to Vonage.



Created by: admin, Last modification: Fri 11 of Oct, 2013 (19:22 UTC)


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