Vonage Reviews


Vonage Average User Rating

Based on 12 Reviews

Vonage is a hosted VoIP service provider that provides Business VoIP and Residential VoIP service to people and businesses around the world. As one of the oldest VoIP service providers around Vonage provides Hosted PBX PBX VoIP service to millions of businesses and customers across the globe. Please find Vonage reviews below from current and former customers, or write your own if you have used Vonage.

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Business VoIP Providers
Provider Plan Details Monthly Rate *
Vonage Business Solutions Cloud-hosted Business Phone System
  • 40+ Built-in Features
  • In-house Customer and Tech Support
  • Reliability of the Vonage Cloud
$19.99
Details
RingCentral Cloud Powered Business Phone System
  • 30 Day Free Trial
  • Unlimited Calls, Fax, SMS, & no contract
  • Trusted by 300,000 Businesses
$19.99
Details
Residential VoIP Providers
Provider Plan Details Monthly Rate *
vonage World Vonage World - Unlimited Calls to Landlines in 60 Countries
  • $9.99/mo. 1st 6 mos., then $27.99/mo. 1Yr. Contract
  • Unlimited Calls to Mobiles in 10 Countries
  • Free Activation, Free to Keep Your Number
$9.991st 6 mos
Details
ITP VoIP Phone Service
  • 2 months free for voip-info.org users
  • Free VoIP phone adapter
  • Scalable unlimited calling plans
$8.32
Details
12 Users Reviewed Vonage

Vonage made my life easier

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great sound quality, ease of use and great international rates

The Bad:

none so far

My husband travels internationally a lot on his job and calling internationally from my cell phone costs a fortune. I got the Vonage International plan and I cannot believe how easy and cheap it is. Sometimes my husband takes the adapter with him so he can call me from where he is and he gets the same low rate.

I Saved Money with Vonage

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Saved Money Easy to Use

The Bad:

We started by using Vonage in our vacation home in Mexico and found that it saved us a lot of money and it was easy to use with good quality. We decided to try using it at home in the states and found that it saved us a lot here too as we got unlimited calls to every where in the US. It really surprised how much it saved us on instate calls. We are very happy with Vonage

Vonage Review: hightly recommend their service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

voice quality, customer service, plans

The Bad:

none

i have been using vonage service since past 8 months and i have been extremely happy with their service. Voice quality is excellent and customer support is amazing. i would hightly recommend their service.

Vonage - A Customer Review

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

I've been with Vonage for more than three years. I live primarily in Mexico and the sound quality and service is really quite good here using a DSL connection. The fact that when I am traveling I can take the adapter and use it pretty much universally is awesome.

The Bad:

Customer service is absolutely the worst of any company I have ever dealt with. If you need customer service, you must repeatedly call until you get a rep in the U.S. (those in India have absolutely no idea what they are doing). The pricing for Vonage keeps rising to the point that it is no longer affordable.

When I first got Vonage, I thought it was great. Call quality was nearly as good as a land line, features were excellent, and the ability to take the adapter with you while traveling was appealing. I am in Mexico much of the year, and to be able to call the U.S. and Canada for free (and to have family and friends be able to call me here without facing international charges) is great. The router has been reliable.However, since I first signed up with Vonage, many other VOIP companies have surfaced. And as Vonage's rates have increased substantially (12.5% just in the past year), rates from the other companies seem to be more in line with what a VOIP provider should charge. My annual bill for Vonage is going up to $270 (prepaid for one year) from $240. As I am shopping around, I am seeing other companies with higher customer satisfaction ratings charging less than half that. My current contract is up in July, and I will likely switch to another company with better customer service ratings and lower costs. If anyone living in Mexico has had experience with other U.S. based VOIP companies, I'd like to hear from you.

Re: Vonage

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great features, especially the ability to ring your wireless phone simultaneously (never need to give your cell number again) and use your cell number as a back up if your internet goes down; very strong customer service; couldn't be easier to install (just connect the router -- that's it). Had this service for 8 months and have never had an outage or a problem.

The Bad:

Router is really limited compared to other VOIP routers, like the Linksys SPA3102; hefty disconnect charge.

I can't say anything significantly bad about this company or its service, except that the disconnection charge is substantial. It seems a little pricey, but for the service, you can't beat it. I thought the basic plan wouldn't afford me enough minutes/month, but I never come close to using all of my minutes. The premium plan really isn't worth the money unless you make a lot of overseas calls (at least one or more long calls per week). As for the reviews that call Vonage a "trap" and say their customer service is poor, I've never had that experience. They respond to email within hours, and they actually answer their phone!!!!

Great Offer - Two months free - Unlimited calls to India

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Great Offer - Two months free - Unlimited calls to IndiaFANTASTIC SERVICE! LOVE THE SAVINGS. HERE'S A GREAT COUPON TO GET YOU STARTED!!2 MONTHS FREE of Vonage Phone Service.+.FREE ACTIVATION.+.FREE ROUTER! Go to: http://www.vonage.com/friend Under "Redeem Now" enter the code 2013771689 . Enjoy your TWO FREE MONTHS of service - pick whichever service you like! ENJOY!! and Enjoy the unlimted calls to India and other countries by selecting 24.99 plan...

Vonage is solid, reliable service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Vonage provides solid, reliable VoIP service. The service carries the most popular phone features that residential users desire, and is squarely aimed at wooing those still using traditional phone services (POTS) from the big companies like ATandT, Verizon and Qwest. They do offer nice features such as delivering your voice mail to your e-mail, and even voice-to-text transcription. Exceptional technical support is available for those who have technical issues with their equipment.

The Bad:

The two most frequented complaints are unfortunately the most true. First, customer service can be an issue, especially if you're speaking to an agent outside of the United States. I've experienced better technical support in general, but with VoIP there are MANY providers who have far worse customer support. A fair assessment of customer service is "it depends who you talk to." The other issue are the fees. These have been steadily increasing over the last few years, and come from three sources: Increased fees of services; increased federal, state and local taxes and fees; and inclusion of FCC-allowed "recovery fees" that all communication providers (phone, Internet, cable, satellite, etc) are allowed to include. Over the last two years my non-service related fees have increased from roughly $3/mo to $6/mo. Vonage does have a limited range of devices that you can use with their service, which makes things both slightly more expensive as well as limits customer choice. The upside on this, however, is that it reduces Vonage's support costs and allows their technical support to quickly resolve issues when not having to deal with a myriad of devices and set-ups.

I've been a Vonage customer since 2004. Back when Vonage started there was almost no competition, today there are many options and challenges for VoIP providers, including Vonage. Vonage's main advantage is that they have been in the game long enough that they have been able to establish solid, fairly reliable service. Everybody is going to experience occasional issues, so it is important not to flip out over it, but instead take everything in stride. While there are many other providers who can undercut Vonage's prices, be aware that with many of them (maybe most of them?) that you may also "get what you pay for" with less-than-stellar phone service, customer service, technical support and equipment. One good thing that can be said for Vonage is that they are consistant in every area - both good and bad. As for me personally, I've only had two issues with my service in the last five years, both of them related to the Vonage ATA going bad. I have had one good experience (a device shipped to me overnight -- call went in at 10PM on a Tuesday and device arrived at 8AM on a Wednesday) and a mediocre experience (took 5 days between Vonage and UPS foul-ups to get me a replacement device from Fri-Tues). Both of those can be blamed squarely on customer service. Overall I do not have many issues with customer service, based in part because I work in customer service for a living, I know how to talk as well as discuss "the art of the deal". But when things have been bad, they can be VERY bad and I end up escalating the call to a supervisor or account manager to resolve. Technical support, on the other hand, has always been rock-solid, quick and efficient, no issues for a geek like me. One fact that many people might not be aware of: there is an excellent support site at http://www.vonage-forums.com/ that is operated by individuals who are customers and fans of Vonage's service. It is not a company funded or sponsored site (other than the referral fee the site gets if you sign up for them). There are many helpful individuals there who can provide you with assistance if you're having problems. There are also a couple of Vonage customer service and technical support employees who lurk on the boards as well, and occasionally reach out to individuals who are having extreme problems. Overall vonage-forum.com is a much better resource for assistance than calling Vonage's own web site and support forums. Give them a try first before abandoning all hope.

Vonage: Terrible customer service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

When the number porting did not work properly after 20 days, I cancelled service. Vonage refused to acknowledge the cancel until after 30 days and billed me for the 2 years early cancellation fee. It would cost more in legal fees to fight for the refund, however I'm waiting for the class action suit against this low life company!

Stay away from Vonage

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

None

The Bad:

Everything

Vonage is a money pit. I had it for a few years, just too lazy to cancel, I guess...the reception was never clear due to my internet connection (DSL), and I could not get it clear using filters, calling support, even by buying a new phone with a different frequency. My service got canceled when I changed checking accounts. I called them to see about getting it reconnected, and they said I had to go through the whole sign-up process again. And the guy in customer service actually started yelling at me. I hung up on him. I will NEVER use Vonage again...stay away from them.

Vonage Companion

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Read Post

The Bad:

Read Post

The Vonage Companion is the worst software I've seen made for a Mac. Beyond it not working properly the service is really just the worst I've used. I use both Skype and Vonage, Skype comes in clear and crisp as does the output from what callers tell me. The Vonage is just choppy... I can't understand it, at first I thought it was the fact I had a Vonage Vtech phone so I switched to the Vonage companion and the issues are the same, I've contacted support prior to switching to the companion and they've tried to trouble shoot it... we did everything you could think of at first they would tell me it was my connection so I jumped my connection speed from 2 MB to 5 and then 10 to 12MB... unbelievable. I travel a lot and this is the same issue I'd get each place I was, different cities, different countries BUT I didnt write the post to talk about the service but rather the Vonage Companion, the Mac software for vonage. I don't understand why companies try to break into the Mac market and design shitty software you see on PC's most people are using Mac's because they just work, and the user interfaces are beautiful so when you get something that looks like the companion (in attempt to look different I suppose) it defeats the whole purpose. Ok so I'll look past the look of the app because I have Vonage, for now, but why in the world would the Vonage Companion turn my Volume up when you start the application? If I want the Volume turned up any higher I'll do it myself, if Vonage wants to remind me provide a visual reminder that I may want to turn it up, don't force it. Secondly the application wont close sometimes, I have to force close the application often... If I decide to turn off the computer the Vonage Application will prevent the computer from shutting down - "Get With The Program Vonage" - how much money do you guys make off your customers, you can't spring to have a decent app made for the Mac? I don't understand to much about VOIP so I don't know why Skypes service just works but I do know that you can make a Mac application that works.

Just Cancelled Service Due to Price - But Enjoyed Vonage

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

I just cancelled my service with Vonage. We've been pretty happy customers for about a year. However, I am subscribed to their 500 min/mo service plan, and the rates went up from $15 to $18/mo. Also, because I'm getting married (and seemed to be glued to the phone all the time now), I've been going over my minutes, so my phone cost $90 total for the last two months. They charge 1.5/minute for minutes over 500.The only reason I'm switching service is because I found a better deal. For almost the same price as the 500/mo plan with Vonage, I can get unlimited calls through ITPvoip.com. Although their 500/mo plan was very attractively priced ($10/mo), I went with unlimited because their overage charge is $2.5/minute, which would rack up fast. Plus, I used a link to their site from VOIPreview.org, and it gave me two free months of service and a couple free features that normally are pay services.The biggest pro we have enjoyed with Vonage is the router they offered. It is very high quality, and we've always had a good signal quality from it. Second biggest - getting our voicemails via email. However, the voicemail feature is also offered through the new service.The biggest con we've found was that sometimes during peak daytime hours, the phone will get tinny. I can't really blame Vonage for this - it's our broadband provider that annoys me. However, it's a definite downside to voip service, and I happened to have Vonage when it occurred. I don't remember every having to deal with customer service, so I'm guessing I'm lucky. We never ported a number or had any need for any bells or whistles, so the base services we used were excellent. I would recommend Vonage (if it were cheaper!) to more technically inclined people - my fiance and I are both IT techs, so I think that helps with our positive experience with voip in general.I really enjoyed the Vonage service, and I felt that they had a great array of services offered with the phone. I hope we have an equally enjoyable experience with itpvoip, but without the cost.

Pretty Good service but a bit pricy

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great sound quality(with good internet) and many usefull options. Easy to navigate webmanagement console. Works pretty well.

The Bad:

Sometimes adapter freezes and needed to be powerd down for 3-4 min. Very sencetive power adapter. Overseas customer support is bad, but most problems can be fixed just by resetting the router.

I've been Vonage customer for 3+ years , and got some problems with cal quality at first, but problem was found at my cable provider (poor internet quality). Once fixed I haven't got any major issues with service. Some time Voip router will freeze and needed to be powered down for no less than 3 minutes in order to get working right. This problem was fixed with installing power line conditioner (power adapter for VOIP device is really secetive). otherwise I like this service and will keep it. Customer service guys (in India) are sucks. I love voicemail and forwarding options. Also web acount manangement are really great. I would recommend this service, but you guys really need to make sure you have good stable high speed internet.



Created by: admin, Last modification: Fri 11 of Oct, 2013 (19:22 UTC)


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