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- asterCRM, an open source contact center solution for asterisk
- asterBilling, a realtime billing solution for asterisk, could be used for hosted callshop, asterisk pbx billing
all above in the package will use a linux daemon script named astercc, which could grab realtime CDR from asterisk, and it’s welcomed that if you want to develop your own application based astercc daemon.
The astercc daemon connect to asterisk via AMI(Asterisk Management Interface), so it could work with all kinds of asterisk solutions, and would not affect your original asterisk.
Here’re the benefits of solutions using astercc daemon
1. brilliant performance
we have tested that astercc could support more than 240 calls in asterisk
2. good compatibility
astercc could work with all asterisk based solutions, and it support both asterisk 1.2.X and 1.4.X
3. distributed solution
no need install astercc daemon on your asterisk server, even an embedded asterisk product could use astercc for expand
astercc 1.0 is a contact center system, while providing a powerful CRM (customer relationship management) functions, including features we often use like inbound / outbound missile screen, call recording, interactive voice menu (IVR), call queues and so on. Basicly by using astercc, you can record every customer call, the time when the customer calls appear on the screen of the customer contact information and historical contact records, or the design of an interactive voice menu (IVR) to provide self-service inquiries. In addition, the use of reporting tools, so you can quickly call from thousands of the critical information. Finally, astercc also offers a variety of practical tools, such as the task of setting and reminders by telephone, SMS and EMAIL of enterprise information, check the map or use the google map paths.
If you already have your own business system, you can come in its perfect integration1), for example, a customer calls you want your system to show customers information, used astercc the secondary development interface, you can quickly complete the work.
For ISP, astercc is the best choice to carry out new business, whether functional or telephone call center switching (PBX), astercc support SAAS mode, simply building a system, we can provide services to multiple customers .
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