asterCRM - VoIP-Info

Asterisk-crm is an open source CRM/call center system designed for Asterisk users. It uses ajax (ajax with PHP), MySQL and supports pop-up, click to dial, and some other call center features. It should work with all asterisk-based system.

please visit official site astercc.org for the latest news and documents.
download: https://astercc.org/downloads

From version 0.05, asterCRM would be released in asterCC package.

new features in 0.076

compatible with asterisk 1.8,1.6 and 1.4
added check csv file if the utf-8 code when import
added billing for campaign
added auto popup the latest and top priority notes
improved open_new_window to internal, external and both in astercrm.conf.php
added require_reason_when_pause (yes|no) in astercrm.conf.php

added agent_queue_log to record agent pause and continue logs
added a socket method to send calling info (added enable_socket,fix_port, and socket_url in astercrm.conf.php)
added first_name and last_name in customer table
improved include customer info when export dialed list (added export_customer_fields_in_dialedlist in astercrm.conf.php for assign exported fields)
added create_ticket in astercrm.conf.php to control the privileges when creating ticket
added popup ticket notice in portal page

new features in 0.07

compatible with asterisk 1.6 and 1.4
blind transfer attend transfer and get call back
queue panel
agent ticket
scheduler call

new features in 0.06

improved survey export feature
add a switch to control if need close all popup window after a survey
improved dialer
added table campaignresult
added survey <-> campaign connection
popup survey directly when only one survey enabled
added surveyresult.agi, can be used to update survey when using AMD
added new parameters which are used to control cdr data (in table mycdr)
allow add customer name or add customer connection when import diallist, also added diallist popup
monitor features were moved to daemon astercc
add queue status page, to display realtime queue status
fixed the bug that sort only work in the first page

new features in 0.058

campaign result statistics
agent dialed result statistics
support set start time and end time for campaign
supply a shell for backup file and database
agent can add a scheduler dial for a customer
support set dial wait time in campaign
agent can add a transfer link in note
astercrm work with asterbilling simply
support delete an uploaded file
agent pause function
reload or restart asterisk in web

new features in 0.055

added a daemon for predictive dialer and scheduler calls
support transfer a call to queue directly in dialer
enhanced survey
added smart match feature for new callerid

new features in 0.05

support dynamic agent mode
extension whisper
DID number display
support predictive dial out strategy
support import file which exists in server
recent cdr bind to monitor records
add ext. for
support play gsm file in web
force monitor by group
update license in web
auto-install
system status monitor by group admin
predictive dial by groupadmin
multi mode search(like,=,<,>)

new features in 0.047

scheduler dialer
customer CDR
CDR(in astercc mode)
could work with astercc
trunk information when dialin
list and listen to the monitor records(in astercc mode)
removing butch of customer records in one go
agent auto-dial (dial force)
speed dial list
recycle no answer number in dialed list(in astercc mode)

new features in 0.0461

add dial list campaign
enhance import function

new features in 0.0456

invite dial
google map support
multi-condition search & export
config system parameters in browser
monitor/spy channel in real-time
prefixes remove
switch in customer mode and customer->contact mode
read caller id of other extensions when they are talking

new features in 0.045

use perl script: eventsdaemon to replace the python script: ProxyMan
customer and contact could be related or irrespective
import/export datas online, include customer, contact, dial list
add survey module, administrator could add difference survey
survey result statistics
add monitor control in agent interface
all pop-up form is movable
browser title blinking and maximize when dial events happened
could trim zero in the callerid
multi-skin support

Features:

Pop-up on incoming calls
Pop-up when dial out
Suggestion when enter business name or contact
Account/extension manager
Click to dial
Click to transfer
It can be integrated with all asterisk based systems, such as Magiclink IP PBX, Trixbox …
Multi-language support (Chinese and English for now)
Support external crm
Extension status
Show asterisk active channels
Predictive dialer (need astercrm be installed on the same server with asterisk)
Agent outbound campaign
Enter phone number and dial in agent interface
Survey
Monitor control in agent interface