AsterCRM - Open Source Call Center System for Asterisk

Asterisk-CRM is an open source crm/callcenter system designed for Asterisk users. It use ajax (xajax with PHP), MySQL and supports pop-up, click to dial, and some other call centre features. It should work with all asterisk-based system.

Please visit offical site astercc.org for latest news and documents.

Community: forums.astercc.org
Download: https://astercc.org/downloads

From version 0.05, asterCRM would be released in asterCC package. The current release versions of asterCRM is 0.05.

Features within versions:

New features in 0.05

Support dynamic agent mode
Extension whisper
DID number display
Support predictive dial dial out strategy
Support import file which exists in the server
Recent cdr bind to monitor records
Add ext. for
Support play gsm file in the web
Force monitor by group
Update licence in web
Auto install
System status monitor by groupadmin
Predictive dial by groupadmin
Multimode search(like,=,<,>)

New features in 0.047

Scheduler dialer
Customer CDR
CDR(in astercc mode)
Could work with astercc
Trunk information when dialin
List and listen to the monitor records(in astercc mode)
Removing butch of customer records in one go
Agent auto dial(dial force)
Speed dial list
Recycle no answer number in dialed list(in astercc mode)

New features in 0.0461

Add dial list campaign
Enhance import function

New features in 0.0456

Invite dial
Google map support
Multi condition search & export
Config system parameters in browser
Monitor/spy channel in real time
Prefixs remove
Switch in customer mode and customer->contact mode
Read callerid of other extensions when they are talking

New features in 0.045

Use perl script: eventsdaemon to replace the python script: ProxyMan
Customer and contact could be related or irrespective
Import/export datas online, include customer, contact, dial list
Add survey module, administrator could add difference survey
Survey result statistics
Add monitor control in agent interface
All pop-up form is movable
Browser title blinking and maximize when dial events happened
Could trim zero in the callerid
Multi-skin support

Architecture

asterCRM - open source call center for asterisk - Voip.info.org

Features:

Pop-up on incoming calls
Pop-up when dial out
Suggestion when enter business name or contact
Account/extension manager
Click to dial
Click to transfer
Can be integrated with all asterisk based systems, such as Magiclink IP PBX, Trixbox …
Multi-language support (Chinese and English for now)
Support external crm
Extension status
Show asterisk active channels
Predictive dialer (need astercrm be installed on the same server with asterisk)
Agent outbound campaign
Enter phone number and dial in agent interface
Survey
Monitor control in agent interface