asterCRM - open source call center for asterisk

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asterCRM

Asterisk-crm is an open source crm/callcenter system desigened for asterisk users. It use ajax (xajax with php), mysql and supports pop-up, click to dial, and some other call center features. It should work with all asterisk-based system.

please visit offical site astercc.org for latest news and documents.
community: forums.astercc.org
download: http://astercc.org/downloads

From verions 0.05, asterCRM would be released in asterCC package.

The current release versions of asterCRM is 0.05

new features in 0.05

support dynamic agent mode
extension whisper
DID number display
support predictive dial dial out strategy
support import file which exist in server
recent cdr bind to monitor records
add ext. for
support play gsm file in web
force monitor by group
update licence in web
auto install
system status monitor by groupadmin
predictive dial by groupadmin
multi mode search(like,=,<,>)


new features in 0.047

1 scheduler dialer
2 customer CDR
3 CDR(in astercc mode)
4 could work with astercc
5 trunk information when dialin
6 list and listen to the monitor records(in astercc mode)
7 removing butch of customer records in one go
8 agent auto dial(dial force)
9 speed dial list
10 recycle no answer number in dialed list(in astercc mode)

new features in 0.0461
1 add dial list campaign
2 enhance import function

new features in 0.0456

1 invite dial
2 google map support
3 multi condition search & export
4 config system parameters in browser
5 monitor/spy channel in real time
6 prefixs remove
7 switch in customer mode and customer->contact mode
8 read callerid of other extensions when they are talking


new features in 0.045

1. use perl script: eventsdaemon to replace the python script: ProxyMan
2. customer and contact could be related or irrespective
3. import/export datas online, include customer, contact, dial list
4. add survey module, administrator could add difference survey
5. survey result statistics
6. add monitor control in agent interface
7. all pop-up form is movable
8. browser title blinking and maximize when dial events happened
9. could trim zero in the callerid
10. multi-skin support

architecture
Image



Features:

1. Pop-up on incoming calls
2. Pop-up when dial out
3. Suggestion when enter business name or contact
4. Account/extension manager
5. Cick to dial
6. Click to transfer
7. Can be integrated with all asterisk based systems, such as Magiclink IP PBX, Trixbox ...
8. multi-language support (Chinese and English for now)
9. support external crm
10. extension status
11. show asterisk active channels
12. predictive dialer (need astercrm be installed on the same server with asterisk)
13. agent outbound campaign
14. enter phone number and dial in agent interface
15. survey
16. monitor control in agent interface


Requires MySQL 4.1 or above and is tested with Trixbox and Magiclink IP PBX.

Download:

http://sourceforge.net/projects/asterisk-crm/

You can reach to the author on solo.fu at gmail.com

See Also


Screen shots:


  • user login

Image


  • add a contact

Image


  • Auto-complete

Image


  • agent interface

Image


  • dial

Image


  • data import

Image


  • google map
Image

asterCRM

Asterisk-crm is an open source crm/callcenter system desigened for asterisk users. It use ajax (xajax with php), mysql and supports pop-up, click to dial, and some other call center features. It should work with all asterisk-based system.

please visit offical site astercc.org for latest news and documents.
community: forums.astercc.org
download: http://astercc.org/downloads

From verions 0.05, asterCRM would be released in asterCC package.

The current release versions of asterCRM is 0.05

new features in 0.05

support dynamic agent mode
extension whisper
DID number display
support predictive dial dial out strategy
support import file which exist in server
recent cdr bind to monitor records
add ext. for
support play gsm file in web
force monitor by group
update licence in web
auto install
system status monitor by groupadmin
predictive dial by groupadmin
multi mode search(like,=,<,>)


new features in 0.047

1 scheduler dialer
2 customer CDR
3 CDR(in astercc mode)
4 could work with astercc
5 trunk information when dialin
6 list and listen to the monitor records(in astercc mode)
7 removing butch of customer records in one go
8 agent auto dial(dial force)
9 speed dial list
10 recycle no answer number in dialed list(in astercc mode)

new features in 0.0461
1 add dial list campaign
2 enhance import function

new features in 0.0456

1 invite dial
2 google map support
3 multi condition search & export
4 config system parameters in browser
5 monitor/spy channel in real time
6 prefixs remove
7 switch in customer mode and customer->contact mode
8 read callerid of other extensions when they are talking


new features in 0.045

1. use perl script: eventsdaemon to replace the python script: ProxyMan
2. customer and contact could be related or irrespective
3. import/export datas online, include customer, contact, dial list
4. add survey module, administrator could add difference survey
5. survey result statistics
6. add monitor control in agent interface
7. all pop-up form is movable
8. browser title blinking and maximize when dial events happened
9. could trim zero in the callerid
10. multi-skin support

architecture
Image



Features:

1. Pop-up on incoming calls
2. Pop-up when dial out
3. Suggestion when enter business name or contact
4. Account/extension manager
5. Cick to dial
6. Click to transfer
7. Can be integrated with all asterisk based systems, such as Magiclink IP PBX, Trixbox ...
8. multi-language support (Chinese and English for now)
9. support external crm
10. extension status
11. show asterisk active channels
12. predictive dialer (need astercrm be installed on the same server with asterisk)
13. agent outbound campaign
14. enter phone number and dial in agent interface
15. survey
16. monitor control in agent interface


Requires MySQL 4.1 or above and is tested with Trixbox and Magiclink IP PBX.

Download:

http://sourceforge.net/projects/asterisk-crm/

You can reach to the author on solo.fu at gmail.com

See Also


Screen shots:


  • user login

Image


  • add a contact

Image


  • Auto-complete

Image


  • agent interface

Image


  • dial

Image


  • data import

Image


  • google map
Image

Created by: playsolo, Last modification: Wed 12 of Nov, 2008 (13:44 UTC)
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