xCALLY is a professional Contact Center Suite optimized for Asterisk.

Developer: Xenialab
Released: 2010-2011
Official Web Site: www.xcally.com

Features

- Inbound MultiCampaigns, MultiSkills and MultiChannels
- Outbound Automatic Dialer
- Blended features

Description

xCALLY is a modular architecture developed using hybrid .Net and Linux components.
The main modules are:
1. xCALLY Telephone Bar: a phone bar designed for the customer care agents, developed to manage the agent status with Login/Logout, Pause, Backoffice, Call features, Call Pop-ups, CTI Computer Telephony Integration for external CRM, ERP and general third party applications and API.


2. xCALLY Core module: a proxy server to connect multiple telephone bars along with the connection to Asterisk for call routing
3. xCALLY Reports: a Web Interface to analyze offline and realtime optimized reports for contact centers


4. xCALLY Manager GUI: a Web Interface to configure the multi-campaigns, multi-slkills based-routing, time intervals, DID, Centralized Address Books, Call Lists, Sounds etc...


5. xCALLY Automatic Outbound: a module to manage extension lists and outbound algorithm to perfom automatic outbound distribution calls

Inbound MultiChannels

xCALLY can dispatch inbound services based on:
- VoIP or Traditional DID: Toll-Free numbers or normal extensions routed through SIP Trunks or traditional PSTN lines


- Web Calls using the Hand4Shake Web Communication widgets

- xCALLYMPP: Messaging Precense Panel, optimized for Facebook, Google+ and XMPP services


- JScripty: Dynamic Drag and Drop Call Center Script and Workflow working stand-alone or fully integrated with xCALLY


- Safi-IVR: Safisystem IDE Visual Drag and Drop IVR is fully integrated with xCALLY

How to buy

• xCALLY Information Request Form

International Partnership Program

• xCALLY Channel Partner Program

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