Official Web Site: www.xcally.com
Features- Inbound MultiCampaigns, MultiSkills and MultiChannels
- Outbound Automatic Dialer
- Blended features
DescriptionxCALLY is a modular architecture developed using hybrid .Net and Linux components.
The main modules are:
1. xCALLY Telephone Bar: a phone bar designed for the customer care agents, developed to manage the agent status with Login/Logout, Pause, Backoffice, Call features, Call Pop-ups, CTI Computer Telephony Integration for external CRM, ERP and general third party applications and API.
2. xCALLY Core module: a proxy server to connect multiple telephone bars along with the connection to Asterisk for call routing
3. xCALLY Reports: a Web Interface to analyze offline and realtime optimized reports for contact centers
4. xCALLY Manager GUI: a Web Interface to configure the multi-campaigns, multi-slkills based-routing, time intervals, DID, Centralized Address Books, Call Lists, Sounds etc...
5. xCALLY Automatic Outbound: a module to manage extension lists and outbound algorithm to perfom automatic outbound distribution calls
Inbound MultiChannelsxCALLY can dispatch inbound services based on:
- VoIP or Traditional DID: Toll-Free numbers or normal extensions routed through SIP Trunks or traditional PSTN lines
- Web Calls using the Hand4Shake Web Communication widgets
- xCALLYMPP: Messaging Precense Panel, optimized for Facebook, Google+ and XMPP services
- JScripty: Dynamic Drag and Drop Call Center Script and Workflow working stand-alone or fully integrated with xCALLY
- Safi-IVR: Safisystem IDE Visual Drag and Drop IVR is fully integrated with xCALLY
How to buy
International Partnership Program
Created by: gosmardi, Last modification: Tue 01 of Jan, 2013 (10:27 UTC)
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