xCALLY

xCALLY is a professional Contact Center Suite optimized for Asterisk.

xcally3logosmall.png

Developer: Xenialab
Released: 2010-2011
Official Web Site: www.xcally.com
Product video

Features

- Omni Channel engine: voice, sms, chat, email, video, social media and custom channels
- Drag and Drop Visual WEB IVR
- Customizable Real Time Dashboards
- Contact Manager and Customer Journey management
- Outbound Automatic Dialer
- Customizable Reporting
- Visual Scripting tool
- Triggers and Automations
- API for 3rd party integration

Description

xCALLY is a modular architecture developed using the XCALLY MOTION Real time asynchronous technology
The main modules include:

1. The XCALLY Motion Bar: an Omni Channel phone bar designed for the customer care agents, developed to manage the agent status with Login/Logout, Pause, Backoffice, Call features, customizable Call Pop-ups, CTI Computer Telephony Integration for external CRM, ERP and general third party applications and API.
motion-bar.png


2. xCALLY server: the Motion core technology providing an advanced web interface for supervisors and user to configure the solution and monitor your omni channel customer care
dashboards.png


3. Cally Square: the Drag and Drop IVR module
Call Back.png


4. Motion Dialer: a powerful predictive dialer

5. Jscripty: a powerful scripting tool for your customer interview

6. Trigger and Automations: event driven configurable flows to perform automatic operations

7. CM: the Contact Manager - A Lite CRM to dispose your interactions and monitor the customer journey

8. Open Channel: add the custom channel interaction you need via our API!

Inbound MultiChannels

xCALLY can dispatch inbound services based on:
- VoIP or Traditional DID: Toll-Free numbers or normal extensions routed through SIP Trunks or traditional PSTN lines

How to buy


International Partnership Program


11232

xCALLY is a professional Contact Center Suite optimized for Asterisk.

xcally3logosmall.png

Developer: Xenialab
Released: 2010-2011
Official Web Site: www.xcally.com
Product video

Features

- Omni Channel engine: voice, sms, chat, email, video, social media and custom channels
- Drag and Drop Visual WEB IVR
- Customizable Real Time Dashboards
- Contact Manager and Customer Journey management
- Outbound Automatic Dialer
- Customizable Reporting
- Visual Scripting tool
- Triggers and Automations
- API for 3rd party integration

Description

xCALLY is a modular architecture developed using the XCALLY MOTION Real time asynchronous technology
The main modules include:

1. The XCALLY Motion Bar: an Omni Channel phone bar designed for the customer care agents, developed to manage the agent status with Login/Logout, Pause, Backoffice, Call features, customizable Call Pop-ups, CTI Computer Telephony Integration for external CRM, ERP and general third party applications and API.
motion-bar.png


2. xCALLY server: the Motion core technology providing an advanced web interface for supervisors and user to configure the solution and monitor your omni channel customer care
dashboards.png


3. Cally Square: the Drag and Drop IVR module
Call Back.png


4. Motion Dialer: a powerful predictive dialer

5. Jscripty: a powerful scripting tool for your customer interview

6. Trigger and Automations: event driven configurable flows to perform automatic operations

7. CM: the Contact Manager - A Lite CRM to dispose your interactions and monitor the customer journey

8. Open Channel: add the custom channel interaction you need via our API!

Inbound MultiChannels

xCALLY can dispatch inbound services based on:
- VoIP or Traditional DID: Toll-Free numbers or normal extensions routed through SIP Trunks or traditional PSTN lines

How to buy


International Partnership Program


11232
Created by: gosmardi, Last modification: Fri 26 of Aug, 2016 (21:26 UTC)
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