VOIP-info.org Wiki Changes

MapleLeaf Technologies

bruckmann — Sat, 25 May 2013 09:25:23 +0100

Looking for VoIP hardware?

You're in the right place!

VoIP Technologies & Solutions

Appliances
ATAs
Channel Banks
Gateways
IP Phones
PRI Bridges
BRI Telephony Cards
FXO/FXS Telephony Cards
Gateway Cards
GSM Telephony Cards
Hybrid Telephony Cards
PRI Telephony Cards
Transcoder Telephony Cards

Manufacturers

ALLODOTCOM, Inc.
ATCOM Technology Co. Ltd.
beroNet GmbH
Digium, Inc.
OpenVox Communication Co. Ltd.
Redfone Communications, LLC
Rhino Equipment Corp.
Sangoma Technologies Corp.
Xorcom Ltd.
ZYCOO Co. Ltd.

Why select MapleLeaf Technologies as your supply partner

Product Portfolio

Best-in-Class products from the market's premier Manufacturers!
Outstanding market knowledge, experience, and expertise!
Highly competitive "fair-price" Pricing Policy!

Customer Service

Online and available for you 24/7 - every single day of the year!
Orders processed and acknowledged the same day!
Shipment notification and package tracking data by email!
All shipments pre-insured to ensure maximum integrity of supply!

Customer Support

Manufacturer's Product Warranty Terms & Conditions Apply!
Pre-Exchange Warranty Replacement Unit Program!
Conditional 30-day "try 'n buy" Return Program!

Supply Logistics

Product Inventory sited in Europe for rapid deployment!
Subsidized Europe-wide shipping costs!

MapleLeaf Technologies
Hauptstrasse 9
83052 Bruckmühl, Germany
Tel: (+49) 8062-7269930
Email: Sales@mapleleaf-technologies.com
Internet: www.mapleleaf-technologies.eu

voip-info.org

VoIPon — Fri, 24 May 2013 12:47:45 +0100

Welcome to the VOIP Wiki - a reference guide to all things VOIP.

This Wiki covers everything related to VOIP, software, hardware, VoIP service providers, reviews, configurations, standards, tips and tricks and everything else related to voice over IP networks, IP telephony and Internet Telephony.

Your contributions are welcome, please read the How to add information to this wiki page and the Posting Guidelines before you post.

Update: We have added the Facebook Like and Google +1 button to the top right corner of all pages on Voip-Info.org. Please help recommend the wiki by clicking on them. We also now have Google+ page here and a Facebook page here. Visit them and add us. Thanks!

NEWS

2013-05-24 - VoIPon Interview CyberData on the SIP Door Entry Intercom Range, Advantages over Rivals and Future Developments
2013-05-23 - VoIP Innovations Releases New International DID and Origination Pricing
2013-05-22 - iTalk to Acquire 1-800-GET-VOIP Brand for Global VoIP Subscriber Service
2013-05-20 - asterCC hosted call center released 1.2 with e-Commerce module
2013-05-20 - New White Paper: VoIP Theft of Service: Protecting Your Network
2013-05-20 - Release FreePBX E-book in Chinese
2013-05-19 - Are you using MLM phone service?
2013-05-14 - 3CX launches its mobile device management solution - 3CX Mobile Device Manager
2013-05-09 - 2N® Helios IP Intercoms now officially certified for use with Aastra products
2013-05-09 - Aradial VOIP & Convergent Billing Aradial releases new converged billing version 6.1 for VOIP and Data services.
2013-05-08 - Siremis v4.0. ...

DID Service Providers

advento — Fri, 24 May 2013 10:47:03 +0100

A Direct Inward Dialing service provider delivers a telephone number over VoIP protocol including SIP, IAX2 or h323. This DID Phone Number will receive calls using a sip soft phone, hard phone, or an IP PBX. The charges are charged per month, and per min, and per channel based. You do not require a hardware card in case you have a DID service provider to receive call, ie a PRI Card or a Analog Card. The call travels to you all the way over the Internet

Cheapest DID Providers

Algeria

Algerian DID numbers Currently only national Algerian numbers.. Also 68 other countries available. Free forwarding to Voip/SIP, IAX,H323 Google Talk, etc many providers preconfigured. Forwarding to PSTN (landlines and mobiles) from 2cent/min, including mobiles. Mobiles Europe 6cent/min.

Argentina

Phone2call Virtual Numbers DID are available in 60+ countries including Argentina. Free forwarding to Voip/SIP (some preconfigured providers), IAX, H323, Google Talk, Virtual PBX (yes, free Hosted PBX). Also, very cheap call forwarding to PSTN (regular landlines and mobiles). No contracts. Pay per month, Instantaneous Activation, Many payment methods. Try not only our Virtual Numbers DID but also our free Hosted PBX which has many features (useful for example for Small and Medium Business). Know why we are known for our VOIP leadership.
Argentina DID Numbers € 4.99/month| DomesticNumbers offers Argentina virtual phone numbers from 19 different cities in Argentina, including Buenos Aires. Website also in Spanish.

Australia

Phone2call Virtual Numbers DID are available in 60+ countries including Australia. Free forwarding to Voip/SIP (some preconfigured providers), IAX, H323, Google Talk, Virtual PBX (yes, free Hosted PBX). Also, very cheap call forwarding to PSTN (regular landlines and mobiles). No contracts. Pay per month, Instantaneous Activation, Many payment methods. Try not only our Virtual Numbers DID but also our free Hosted PBX which has many features (useful for example for Small and Medium Business). Know why we are known for our VOIP leadership.
Comfax Australia Free Fax Free Fax to Email Corporate Services

Austria

Sipgate.at Free personal 0720- national number in Austria.
TeleCallMart Unlimited Incoming Phone Numbers, Voip calls, SIP Phone, Auto Attendant, DTMF. No monthly fees. Low prices!

Bahrain

Phone2call Virtual Numbers DID are available in 60+ countries including Bahrain. Free forwarding to Voip/SIP (some preconfigured providers), IAX, H323, Google Talk, Virtual PBX (yes, free Hosted PBX). Also, very cheap call forwarding to PSTN (regular landlines and mobiles). No contracts. Pay per month, Instantaneous Activation, Many payment methods. Try not only our Virtual Numbers DID but also our free Hosted PBX which has many features (useful for example for Small and Medium Business). Know why we are known for our VOIP leadership.
Bahraini DID numbers Currently only regional Manama numbers. ...

VOIP Service Providers Business

admin — Thu, 23 May 2013 20:28:19 +0100

This is a list of Business VOIP Service Providers who offer full service products primarily aimed at the small to medium sized business telephone market. Such companies typically support multi-line telephone systems, small PBX gateways and hosted VoIP (as an alternative to Centrex service). See also:

VOIP Service Providers Residential Single line residential/business plans go here.
VOIP Service Providers B2B Bulk origination/termination goes here and VOIP Resellers
RIP VOIP VOIP provider cemetery

VOIP Service providers divided by country/continent:

Service providers operating in more then one country are listed under each country. "Operating in a country" means a provider that has billing and support staff located in the country, and offers service subject to the regulations and consumer protection laws of that country.

List of Service Providers:

Alliance Phones is your business ally, when it comes to business communications. We specialize in reliable Hosted PBX systems.

Here is what you will get if you choose Alliance Phones as a business partner.

Unlimited Minutes (US and Canada)
Advanced phone features (Follow Me, Call Forward, Auto Attendant)
No initial setup fees
Easy monthly contract

http://www.Executivetelephony.com-Multi Tenant SIP VoIP PBX Dallas Ft Worth. Available to end users and resellers. Host based solutions starting at $145/month that includes unlimited trunks and incoming calls.

Dallas 972.293.3867
Ft Worth 817.329.5521

Craig Communications Unlimited US and Canada calling for only $19.95. ...

IVR

foehn — Thu, 23 May 2013 11:42:57 +0100

What Is IVR?

The following is a definition for the term IVR from Wikipedia:

"In telephony, interactive voice response, or IVR, is a phone technology that allows a computer to detect voice and touch tones using a normal phone call. The IVR system can respond with pre-recorded or dynamically generated audio to further direct callers on how to proceed. IVR systems can be used to control almost any function where the interface can be broken down into a series of simple menu choices. Once constructed IVR systems generally scale well to handle large call volumes."

IVR is not necessarily related to VOIP, however, a VOIP IVR is. Most VOIP IVR systems or software support SIP based VOIP, but Skype IVR also support non-standard based Skype service.

Computer Telephony Component

IVR is an automated computer telephony integration CTI system which allows providers to create complex menus which the caller can navigate by using touch-tone keypresses or via spoken commands. IVR systems can be used as a Voice portal to access remote information such as bus scheduling where the caller can select the route for which they require information, or for billing or customer service systems which allow the caller to enter information such as their account number or credit card details without the need for operator assistance.

IVR and ACD Integration

IVR solutions are often integrated with an ACD, which routes incoming phone calls to agent work groups. This integration can be both a front end and back operation.

Most typically, an ACD system can route callers to an IVR program based upon DNIS or other parameters such as time of day or day of the week.
A smart IVR can transfer callers back to an ACD system to route the call to the next available agent within an agent hunt group.

One important task of an integrated IVR and ACD is to display Screen Pop information from the caller on the agent's workstation so that the agent has caller information readily available without the need to prompt the caller again.

IVR and Voice Broadcasting

IVR applications are typically associated with inbound calling programs. However, IVR technology can be applied to outbound calling campaigns and are most commonly used with Voice Broadcasting and touchphone responses. Examples of the application of this technology include the option to speak with an operator, opt out of a calling campaign, or taking an outbound survey.

Graphical Design Tool for IVR Applications

Recent IVR systems usually use high level scripting languages such as VoiceXML, an open standard for interactive voice response systems. For most users who lack technical training, developing an IVR system using scripting language, even high level language, are not feasible. The good news is there are design tools that are based on graphical user interface for the techies and none-techies alike. By using a GUI tool, a user can simply drag-and-drop components and create and deploy an IVR system in minutes. The whole design is a call flow diagram, much like a voicemail system user manual.

Automatic Call Distributor

foehn — Thu, 23 May 2013 11:17:37 +0100

Automatic Call Distributors

Automatic Call Distribution or ACD, is a tool commonly used in the telephony industry. ACD systems are commonly found in any office that handles a large volume of inbound calls. The primary purpose of an Automatic Call Distributor is to disperse incoming calls to contact center agents or employees with specific skills.

The ACD system utilizes a rule based routing strategy, based on a set of instructions that dictates how inbound calls are handled and directed. These rules are often simply based on guiding a caller to any agent as fast as possible, but commonly multiple variables are added, all with the end goal of finding out why the customer is calling. Matching and routing literally thousands of calls to the correct agent is a difficult task, and is often done in concert with Interactive Voice Response and Computer Telephony systems. ACD servers can cost anywhere between a few thousand dollars to close to millions of dollars for a very large call center handling thousands of calls per day.

Automatic Call Distributor Vendors

Foehn - We are the experts in IP Communications with over 12 years of successful deployment of Asterisk and open source technology solutions. Our ACDs include skills based routing and sophisticated operator productivity algorithms.
AVOXI Provider of ACD /Automatic Call Distribution (ACD) Skills-Based Call Routing.
VadaXchange for Call Centres & Contact Centres In addition to Asterisk based ACD, VadaXchange Buddy provides full call centre agent and manager experience. It allows call centre agents to easily log in and out of the queues and see who else is in the queue. It also allows managers to monitor the performance of their agents on-line in real time, wherever they may be situated.
3CLogic offers a full suite of cloud based inbound and outbound customer interaction channels such as voice, chat and social media which integrate with our clients' existing CRM software such as Salesforce.com and Microsoft Dynamics. This integration provides businesses with a 360 degree view of all customer interactions regardless of the channel chosen by their customers.
Convox: ACD Solution by Deepija Telecom Pvt. Ltd. Feature- Auto Dialing, IVRS,CTI Integration, Vtiger Integration, Voice Broadcasting, Lead management.
UCN has established itself as a leader in the telephony industry by providing hosted telephony services, that match their traditional counter parts in quality, but that can be attained at a fraction of the cost. UCN has a myriad of contact center tools, including IVR, Automatic Call Distributors, & Computer Telephony solutions. If you're looking for a comprehensive solution, you may want to consider UCN's
A VOIP Predictive Dialer, a.k.a. soft predictive dialer, is a software product capable of predictive dialing using VOIP service directly. Besides computer and internet connection, there is no equipment needed in order to use VOIP predictive dialer.

Software Only Predictive Dialer
New predictive dialing technology, together with faster computers and bigger broadband bandwidth, enables software only predictive dialers to work as good as or even better than hardware based dialers. Software based solution avoids expensive telephony board and associated hardware maintenance cost. It is easy to install and configure. For example, it is very easy to setup remote agent (at home agent).

SOFTWARE ONLY PREDICTIVE DIALER
- Altitude predictive dialer - from 10 seats upwards. http://www.altitude.com/en/products/automation/dialer.html Provides powerful predictive dialing solutions The solution intelligently automates the call to be done, the best time, number and agent according to priorities, skills, availability and contact strategy.
All pacing modes are available including preview, power and an accurate predictive dialer. Outbound contacts can be blended with inbound activities.
Contact us today and schedule a demo! info@altitude.com - 905-479-2655
- 3CLogic Software Predictive Dialer - No hardware required. Unique software AMD algorithm eliminates dead air. Highly accurate with minimum wait time for agents. Agents can be working from home or multiple locations. Complete visibility into call center operations.
- Avyukta Intellicall - Predictive Dialer + VoIP Minutes - 99 Live reference centers across the globe + Best Quality VoIP Minutes with redundancy so as to minimize downtime. Predictive Dialer + VoIP Minutes Free demo. IVRS, Domestic PRI Based Center, Bulk VoIP Termination. Various models for Dialer and VoIP as per your requirement. Contact: - Sukumar Singh, sukumar@dialerindia.com Message Me: - avyukta.sukumar @ Gtalk, Skype. +91-8560000080.
- Genesis Communications predictive dialer - from 1 seats upwards. http://www.genesiscommunications.biz Provides Predictive dialing for at home agents as well as agents at single or multiple locations. Outbound, Inbound and Blended modes. Call Today for a demo or trial account! (949)276-4184 Also see our page on Voip-Info.org for more details: http://www.voip-info.org/wiki/view/Genesis+Communications,+Inc.
- MDLsolutions,Inc. - VoIP Dialer and Predictive Dialer. ...

IP PBX

admin — Thu, 23 May 2013 04:57:12 +0100

IP PBX is a phone system utilising IP communications. Traditionally IP PBX's are located on site where they can also interface to traditional telco services such as analogue phone lines. The business end users connect via IP to the IP PBX for voice service.

Page Contents

Vendor Information
Neotel 2000 VoIP Services - Virtual PBX expandable with CRM telemarketing software
Real Tone Technologies - All-in-One WiFi IP PBX for Home and Small office.
- WiFi IP PBX phone system
Yeastar - MyPBX IPPBX for Your Businesses.
- MyPBX Pro - IPPBX for Your Business
Telesail - All-In-One IPPBX with powerful billing system
- Enterprsie IP PBX TPB5008
Telesis PX24N Nano- Hybrid IP PBX in a Telephone Box.
Horizon, world’s most bandwidth efficient VoIP platform
- Gempro GP-708 GSM/3G/WCDMA VoIP PBX for all systems
See also
Where to Buy

Vendor Information

The following is a list of IP PBX vendors, manufacturers, and service providers.
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3CX - 3CX VoIP IP PBX
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Bullroar Telecom - Virtual PBX service from Bullroar is an all-inclusive hosted VoIP solution serving small businesses across the Gulf Coast. For one low monthly price per phone users have full access to a broad portfolio of features, virtually unlimited nationwide calling, and the reliability that comes along with our distributed nationwide network.
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Diamondcard Hosted PBX - Diamondcard Hosted PBX
Diamondcard Hosted PBX - Diamondcard Hosted PBX Wiki

Lean, mean and easy to use. We do initial configuration for you so its really easy to setup. Low cost and using open Source technology. Get started for as low as $9.60/mth. Reseller and private label program too. +1-303-997-0900 #1.

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.e4 Technologies - .e4 provides powerful, integrated IP Communications enterprise class services that provide the SMB customer to configure the exact voice, video, messaging and collaboration services they need in just minutes- all delivered on-demand.
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http://www.foehn.co. ...

New Software Releases

admin — Tue, 21 May 2013 17:50:55 +0100

This page is to inform on various VoIP related software releases.

Your contributions are welcome, but please read the How to add information to this wiki page and the Posting Guidelines before you post.

Page Contents

May 2013

2013-05-20 - asterCC hosted call center released 1.2 with e-Commerce module
2013-05-17 - iSymphony v2.8 released! Download and view the Release Notes.
2013-05-14 - amiDebugger is a web-based CLI-like AMI interface companion
2013-05-09 - Aradial Convergent Billing - Aradial releases new converged billing version 6.1 for VOIP and Data services.
2013-05-09 - Aradial Wifi Billing - Enforcer - Aradial releases new version for Aradial Hotspot/Wifi billing for Wifi and 3G offloading.
2013-05-07 miniSIPServer V13.2 updated to support Debian 7 system. Now, miniSIPServer can cover Windows, Ubuntu and Debian systems.

April 2013

2013-04-17 - PortSIP IMS/VoIP SDK v2.6 for Mobile PortSIP IMS/VoIP SDK v2.6 for Mobile released to support audio, video call and IM/Presence on iOS and Android.
2013-04-08 - miniSIPServer V13.1 released to support SIP over TLS.
2013-04-04 - Aculab - GroomerII media and signalling gateways for IP and TDM protocol conversion
Aculab - ApplianX SIP to TDM gateways
AudioCodes Enhanced SS7 Termination Solutions
Cosmos SS7-SIP Gateway Turn-key, high performance SS7/C7 solution from Cosmact. Scales from 1E1 to 64E1 per chassis. Supports single point code across multiple chassis. Flexible built in routing/digit manipulation rules for SS7/SIP conversion.
Dialogic IMG1010 Any-to-Any gateway that supports both media, signaling and transcoding in a single chassis
Dialogic Integrated Media Gateway, IMG1010.
Cisco PGW-2200 SS7/C7 Solution
Excel Switching (now Dialogic ) SS7 Gateways and Service Development platforms
Janus Systems High-density SS7/ISDN/CAS/SIP Signaling Converter
OpenCloud IP to IN translator: provides protocol conversion of IMS SIP to an SS7 protocol, such as INAP and CAMEL Phase 3.

PATTON Electronics - SmartNode 10K TDM + VoIP SmartMedia Gateway facilitate carrier-paced transition to all-IP architecture. Supporting concurrent TDM POTS/ISDN and NGN VoIP protocols, Patton’s commercial-grade SN10K gateways connect traditional SS7 edge, core and peer zones with new-generation MEGACO and SIP networks. FMC - By supporting such mobile and IP vocoders as AMR, AMR-WB (G.722.2), GSM-FR/GSM-EFR, EVRC/QCELP, G.728, G.729eg, and iLBC, with independent dynamic codec selection per channel, the SN10K enables fixed-mobile convergence (FMC). VAS - Scaling from four T1/E1 trunks up to a full STM-1, SN10K solutions enable customized ringback, background audio, number spoofing, ads-for-minutes, and other value-added services (VAS).

Sangoma Asterisk SS7 Solution Scalable & Expandable Asterisk SS7 Solution. Telco Certified around the World. Support for 16E1+

Argentina

Australia

Austria

Bahrain

VOIP-info.org Wiki Changes

MapleLeaf Technologies

Looking for VoIP hardware?

You're in the right place!

voip-info.org

Welcome to the VOIP Wiki - a reference guide to all things VOIP.

NEWS

DID Service Providers

Cheapest DID Providers

Algeria

VOIP Service Providers Business

IVR

What Is IVR?

Computer Telephony Component

IVR and ACD Integration

IVR and Voice Broadcasting

Graphical Design Tool for IVR Applications

See Also (Vendor Information)

IVR Information

Automatic Call Distributor

Automatic Call Distributors

Automatic Call Distributor Vendors

Software Only Predictive Dialer

IP PBX

Page Contents

Vendor Information

New Software Releases

Page Contents

May 2013

April 2013