VOIP-info.org Wiki Changes

voip-info.org

rosenbs — Sun, 19 May 2013 14:11:51 +0100

Welcome to the VOIP Wiki - a reference guide to all things VOIP.

This Wiki covers everything related to VOIP, software, hardware, VoIP service providers, reviews, configurations, standards, tips and tricks and everything else related to voice over IP networks, IP telephony and Internet Telephony.

Your contributions are welcome, please read the How to add information to this wiki page and the Posting Guidelines before you post.

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NEWS

2013-05-19 - Are you using MLM phone service?
2013-05-14 - 3CX launches its mobile device management solution - 3CX Mobile Device Manager
2013-05-09 - 2N® Helios IP Intercoms now officially certified for use with Aastra products
2013-05-09 - Aradial VOIP & Convergent Billing Aradial releases new converged billing version 6.1 for VOIP and Data services.
2013-05-08 - Siremis v4.0.0 is out - web management interface for Kamailio SIP server
2013-05-07 - 3CLogic Expands its Cloud Platform for Contact Centers with New Features to Increase Performance and Reliability
2013-05-07 - WombatDialer 0.6.13 offers better support for queues and dynamic call lists
2013-05-06 - AT&T sues Brightlink
2013-05-06 - Vitelity announces White / Yellow / 411 Directory Listing Services
2013-05-06 - Aptus FonB
The Phonebook Solution For Asterisk – Aptus FonB is a software product soon to be released by Aptus Telecom, developed to integrate contacts from Google Contacts, Highrise CRM, and Mobile Devices to bring all the contacts right in your Asterisk IP Phone. So your entire company can work from a single, unified phonebook, while still maintaining the privacy of personal contacts, on an individual level.

Aptus FonB has been designed to integrate yet clearly differentiate between four different types of 'Contacts': Google Contacts, My Contacts, Highrise CRM Contacts, and Internal Extensions, making them all available on your Asterisk IP Phone. Privacy features ensure that all imported contacts are made private by default (unless they are already included in or later added to Highrise). And Google Contacts can be securely imported by individual users who have the power to ‘revoke access’ at any time, either from within Google or FonB.

Aptus FonB plays 'a bridge role' between Asterisk and 37Signal’s Highrise CRM with Highrise CRM Integration. Users can make split-second calls, view the history of a single contact, review call notes and recordings, plus more via their own clean, familiar FonB account interface.

As well, managers can easily review both internal and external calls made by their sales and customer service teams with FonB’s 'Call History' along with associated recordings and Highrise Notes. The simplicity of Call History should make it more accessible to Non-IT users than the typical complicated Call Recording Server.

Also included in the Aptus FonB feature set is the Active Calls Panel, which provides real-time information about active calls at a user’s extension. Users can start calls from their IP Phone, yet manage every aspect of the call using the Active Calls Panel: putting calls on hold or into conference, transferring calls, or hanging up. Plus, active calls can be seamlessly switched between devices — go from mobile phone to web phone to IP phone without interrupting your call.

Other notable features of Aptus FonB include the automatic rewrite of imported contact numbers (based on rewrite rules you provide), inbound number lookup using the unified company phonebook (fewer ‘unknown callers’), personal contact privacy protection (not even managers can review names of your personal contacts), stable webphone (calls remain active, even if you accidentally close the browser tab), plus more.

To review the complete feature set of Aptus FonB, see http://www.aptus.com

Key Features:
- Integration with Asterisk and it’s major forks including FreePBX, Elastix, Trixbox etc.
- Highrise CRM Integration
- Support for Personal Google Contacts
- Support for Corporate Highrise CRM Contacts
- A VOIP Predictive Dialer, a.k.a. soft predictive dialer, is a software product capable of predictive dialing using VOIP service directly. Besides computer and internet connection, there is no equipment needed in order to use VOIP predictive dialer.
  
  Software Only Predictive Dialer
  New predictive dialing technology, together with faster computers and bigger broadband bandwidth, enables software only predictive dialers to work as good as or even better than hardware based dialers. Software based solution avoids expensive telephony board and associated hardware maintenance cost. It is easy to install and configure. For example, it is very easy to setup remote agent (at home agent).
  
  SOFTWARE ONLY PREDICTIVE DIALER
  - Altitude predictive dialer - from 10 seats upwards. http://www.altitude.com/en/products/automation/dialer.html Provides powerful predictive dialing solutions The solution intelligently automates the call to be done, the best time, number and agent according to priorities, skills, availability and contact strategy.
  All pacing modes are available including preview, power and an accurate predictive dialer. Outbound contacts can be blended with inbound activities.
  Contact us today and schedule a demo! info@altitude.com - 905-479-2655
  - 3CLogic Software Predictive Dialer - No hardware required. Unique software AMD algorithm eliminates dead air. Highly accurate with minimum wait time for agents. Agents can be working from home or multiple locations. Complete visibility into call center operations.
  - Avyukta Intellicall - Predictive Dialer + VoIP Minutes - 99 Live reference centers across the globe + Best Quality VoIP Minutes with redundancy so as to minimize downtime. Predictive Dialer + VoIP Minutes Free demo. IVRS, Domestic PRI Based Center, Bulk VoIP Termination. Various models for Dialer and VoIP as per your requirement. Contact: - Sukumar Singh, sukumar@dialerindia.com Message Me: - avyukta.sukumar @ Gtalk, Skype. +91-8560000080.
  - Genesis Communications predictive dialer - from 1 seats upwards. http://www.genesiscommunications.biz Provides Predictive dialing for at home agents as well as agents at single or multiple locations. Outbound, Inbound and Blended modes. Call Today for a demo or trial account! (949)276-4184 Also see our page on Voip-Info.org for more details: http://www.voip-info.org/wiki/view/Genesis+Communications,+Inc.
  - MDLsolutions,Inc. - VoIP Dialer and Predictive Dialer. ...

What is VOIP

vmatos — Sat, 18 May 2013 23:25:48 +0100

Introduction

VOIP is an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet.
If you have a reasonable quality Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company.

Some people use VOIP in addition to their traditional phone service, since VOIP service providers usually offer lower rates than traditional phone companies, but sometimes doesn't offer 911 service, phone directory listings, 411 service, or other common phone services. While many VoIP providers offer these services, consistent industry-wide means of offering these are still developing.

How does VOIP work?

A way is required to turn analog phone signals into digital signals that can be sent over the Internet.
This function can either be included into the phone itself (See: VOIP Phones) or in a separate box like an ATA .

VOIP Using an ATA

Ordinary Phone ---- ATA ---- Ethernet ---- Router ---- Internet ---- VOIP Service Provider

VOIP using an IP Phone

IP Phone ----- Ethernet ----- Router ---- Internet ---- VOIP Service Provider

VOIP connecting directly

It is also possible to bypass a VOIP Service Provider and directly connect to another VOIP user. However, if the VOIP devices are behind NAT routers, there may be problems with this approach.

IP Phone ----- Ethernet ----- Router ---- Internet ---- Router ---- Ethernet ---- IP Phone

Applications using VOIP

Traditional telephony applications, such as outbound call center applications and inbound IVR applications, normally can be run on VOIP.

Why use VOIP?

There are two major reasons to use VOIP

Lower Cost
Increased functionality

Lower Cost

In general phone service via VOIP costs less than equivalent service from traditional sources. This is largely a function of traditional phone services either being monopolies or government entities. There are also some cost savings due to using a single network to carry voice and data. This is especially true when users have existing under-utilized network capacity that they can use for VOIP without any additional costs.

In the most extreme case, users see VOIP phone calls (even international) as FREE. While there is a cost for their Internet service, using VOIP over this service may not involve any extra charges, so the users view the calls as free. There are a number of services that have sprung up to facilitate this type of "free" VOIP call. Examples are: Free World Dialup and Skype for a more complete list see: VOIP Service Providers

Increased Functionality

VOIP makes easy some things that are difficult to impossible with traditional phone networks.

Incoming phone calls are automatically routed to your VOIP phone where ever you plug it into the network. Take your VOIP phone with you on a trip, and anywhere you connect it to the Internet, you can receive your incoming calls.
Call center agents using VOIP phones can easily work from anywhere with a good Internet connection. ...

DID Service Providers

vmatos — Sat, 18 May 2013 23:14:46 +0100

A Direct Inward Dialing service provider delivers a telephone number over VoIP protocol including SIP, IAX2 or h323. This DID Phone Number will receive calls using a sip soft phone, hard phone, or an IP PBX. The charges are charged per month, and per min, and per channel based. You do not require a hardware card in case you have a DID service provider to receive call, ie a PRI Card or a Analog Card. The call travels to you all the way over the Internet

Cheapest DID Providers

Algeria

Algerian DID numbers Currently only national Algerian numbers.. Also 68 other countries available. Free forwarding to Voip/SIP, IAX,H323 Google Talk, etc many providers preconfigured. Forwarding to PSTN (landlines and mobiles) from 2cent/min, including mobiles. Mobiles Europe 6cent/min.

Argentina

Phone2call Virtual Numbers DID are available in 60+ countries including Argentina. Free forwarding to Voip/SIP (some preconfigured providers), IAX, H323, Google Talk, Virtual PBX (yes, free Hosted PBX). Also, very cheap call forwarding to PSTN (regular landlines and mobiles). No contracts. Pay per month, Instantaneous Activation, Many payment methods. Try not only our Virtual Numbers DID but also our free Hosted PBX which has many features (useful for example for Small and Medium Business). Know why we are known for our VOIP leadership.
Argentina DID Numbers € 4.99/month| DomesticNumbers offers Argentina virtual phone numbers from 19 different cities in Argentina, including Buenos Aires. Website also in Spanish.

Australia

Phone2call Virtual Numbers DID are available in 60+ countries including Australia. Free forwarding to Voip/SIP (some preconfigured providers), IAX, H323, Google Talk, Virtual PBX (yes, free Hosted PBX). Also, very cheap call forwarding to PSTN (regular landlines and mobiles). No contracts. Pay per month, Instantaneous Activation, Many payment methods. Try not only our Virtual Numbers DID but also our free Hosted PBX which has many features (useful for example for Small and Medium Business). Know why we are known for our VOIP leadership.
Comfax Australia Free Fax Free Fax to Email Corporate Services

Austria

Sipgate.at Free personal 0720- national number in Austria.
TeleCallMart Unlimited Incoming Phone Numbers, Voip calls, SIP Phone, Auto Attendant, DTMF. No monthly fees. Low prices!

Bahrain

Phone2call Virtual Numbers DID are available in 60+ countries including Bahrain. Free forwarding to Voip/SIP (some preconfigured providers), IAX, H323, Google Talk, Virtual PBX (yes, free Hosted PBX). Also, very cheap call forwarding to PSTN (regular landlines and mobiles). No contracts. Pay per month, Instantaneous Activation, Many payment methods. Try not only our Virtual Numbers DID but also our free Hosted PBX which has many features (useful for example for Small and Medium Business). Know why we are known for our VOIP leadership.
Bahraini DID numbers Currently only regional Manama numbers. ...

Toll Free Termination Providers

vmatos — Sat, 18 May 2013 22:58:57 +0100

Toll-free termination providers allow you to terminate toll-free calls from the US and Canada for free. If you have a large volume of calls to toll-free numbers, some providers will pay you for your calls. Carriers who have direct agreements such as HyperCube have a higher success in collection from LD carriers who support the RespOrgs CIC.

Page Contents

Without registration required
With registration
Providers that Pay you for your Toll-Free Calls
Providers Outside North America

France
Poland
- See Also

Without registration required

Alcazar Networks Inc - Free toll-free termination
Alcazar Networks - VoIP Services

Providing FREE toll-free termination to the US48 800 - 855 - 866 - 877 - 888
Full accurate Caller-ID number (ANI) delivered
Codecs supported: G711 and G729
NO SIP REGISTRATION REQUIRED
If you require registration we accept ANY credentials so you can start passing calls immediately.

Carrierx.us Provides FREE toll-free termination service, Simply sign up for an account and start sending calls to number@carrierx.us If you do not register, you can still send these calls, but you will not be able to view the call logs.

CLID not delivered. Observed as 404-397-1969
Origination number observed as 404-397-1969
Incoming RTP comes from a different host, so this service does not play well with NAT (unless it has an RTP connection helper)

Denetron Provides registrationless toll-free call termination over SIP and IAX.
CLID delivered as sent
Supported codecs: G711, G729a, GSM

Example Dialplan Configuration:
exten => _800NXXXXXX,1,Dial(SIP/sip.denetron.com/${EXTEN})

DIDLive Toll Free Termination Provider
http://www.didlive.com/tollfree_termination.php

No SIP registration required
Free of charge to all users
Premium quality (we only use Cisco products)
We terminate all 800, 888, 877, 866, and 855 calls (USA or Canada)
Supports G729 and G711 codecs
Caller-ID (CLI) delivered

IdeaSIP doesn't require registration for free Toll-Free.

CLID not delivered. Observed as 404-969-1488
Origination number observed as 720-279-3127
From domain must be something other than proxy.ideasip.com (the proxy's IP address will work)

Example dialplan:

exten => _800NXXXXXX,1,Dial(SIP/1{EXTEN}@proxy.ideasip.com,60)
exten => _888NXXXXXX,1,Dial(SIP/1{EXTEN}@proxy.ideasip.com,60)
exten => _877NXXXXXX,1,Dial(SIP/1{EXTEN}@proxy.ideasip.com,60)
exten => _866NXXXXXX,1,Dial(SIP/1{EXTEN}@proxy.ideasip. ...

Asterisk-based commercial PBX

xvb — Fri, 17 May 2013 19:54:06 +0100

Here is a list of producers of ready made, black box PBXs that are based on Asterisk (in no particular order):

AAB Asterisk Consultant Lithonia GA

IP PBX/ Installation / maintenance / configuration of linux systems / servers VOIP Gatekeepers / Phones / devices.
Support for digium / openvox / sangoma / rhino E1 / PRI / FXO Digital / analog Telephony Cards /grandstream
Asterisk IPPBX Lithonia GA
Phone: +001 6783273761: Venkat Ramana (venkat)
venk777@gmail.com

asterCC Commercial

http://astercc.org

Support work as hosted IP PBX solution
Features like IVR, inbound route, outbound route, web meetme, billing and invoice
Easy to upgrade to call center features
Web based management
sales@astercc.org

Asterina - Business VoIP by avalaris

http://www.asterina.at/

Business PBX units based on embedded, noiseless (no fans, no harddisks) units, Rackmount versions also available, including
Web based administration GUI, including multi customer functionality (optional)
SIP/IAX/ISDN trunking
custom made dialplan design available (upon request)

Astimax.de

http://www.astimax.de

Administrator interface for full and comfortable configuration of all pbx functions
Web based user interface for changing personal configuratin options
Integrated operator panel
Astimax LiveConference for managing conferences
Integrated FMC (Fixed Mobile Convergence)
One number service
Supports almost most functions of Snom phones
Hot-Desking / Free Seating
Video Calls

Fonality

Fonality page

Iareanet - Internet Area Networks, Inc.

Iareanet Sells Custom IP PBX - http://www.iareapbx.com

Digital Receptionist
Custom Greeting
Dynamic Operator
Music Info on Hold
Dial By Name Directory
Time Based Behaviors
Central Phone Number
On-line Management
Complete System Monitoring
Call Detail Records
On-line Configuration
Switchboard
Caller ID
Conferencing
Conference on Demand
Real-Time Monitoring
Voicemail
Personal Greetings
Message Notifications
Pick-up Anywhere
Call Queues
ACD Queuing
Dynamic Agent Presence
Status Information on Hold
Queue Logs
Load Distribution

Foehn Ltd (UK)

Foehn is one of the leading Asterisk open source experts in Europe with 13 years of successful IP communications deployment.

Fully featured functionality of a PBX, but can be uniquely configured
CRM Integration
Unrestricted licencing
Scalable
Supports a range of operating systems
Bespoke customisation and configuration

VirtualPBX

xvb — Fri, 17 May 2013 19:42:47 +0100

XVB - Voice Application Server / HostedIVR solution based on asterisk ( V2, build 7421 ).

The virtual-pbx application is designed for processing incoming/outgoing calls in an isolated environment (numbered plan, routing calls, phones, cdrs, web gui and so forth. ) for multiple users.

Virtual-pbx application include :

Processing incoming / outgoing calls.

Completely isolated environment for different users ( incoming / outgoing routes, dial plan, sip-endpoints, web-interface, cdrs, call-recordings, etc ).

Full control of users ( disk quota, the number of phones, the number of messages, the number of concurrent calls, etc ).

Custom user greetings support.

Email/Twitter notifications.

Multiple language voice prompts.

Text To Speech ( TTS ) for multiple languages.

'Simple' or 'Expert' mode for configuration.

Custom music on hold (MOH) for each user.

Multiple language WEB interface

xml/json API support.

Flexible customisation for system voice messages.

Managing voice mail via phone or WEB interface.

User specified time zones support.

Call transfer support ( blind transfer, with return of unsuccessful call ).

Smart call pickup.

White / Black lists support for each IVR item.

PhoneBook with speed dial feature.

Journal configuration changes.

CDR support ( search by caller, called, date of call, etc.. )

XML backup / restore configuration.

Multiple roles within a single IVR account.

Privated / Shared DIDs support.

SQL reports.

Management API.

Call routing based on Google.Calendar events.

Support Google Analytics for calls trekking.

Radius accounting.

Background music for Find-Me / Queue calls.

Asterisk 1.8 ( optional ).

Support for wideband / HD audio codec ( g722 ).

Email/Web interface Branding.

Recording outgoing calls ( auto / on demand ).

Full DTMF history for each call.

Support presettings for SIP providers.

Support Multi-tenant asterisk with Kamailio as sip registrar server / load balancer.

Easy to update.

speedyAGI server ( greater stability && high performance )

FMC - Fixed Mobile Convergence / One touch call transfer without breaking the call.

Google-chart for extended statistics for: DialOut, Queue, CallBlast, Polling, etc

WEB logon / logoff for the agents of the queue. ...

VOIP Service Providers Business

rj3350 — Fri, 17 May 2013 19:40:24 +0100

This is a list of Business VOIP Service Providers who offer full service products primarily aimed at the small to medium sized business telephone market. Such companies typically support multi-line telephone systems, small PBX gateways and hosted VoIP (as an alternative to Centrex service). See also:

VOIP Service Providers Residential Single line residential/business plans go here.
VOIP Service Providers B2B Bulk origination/termination goes here and VOIP Resellers
RIP VOIP VOIP provider cemetery

VOIP Service providers divided by country/continent:

Service providers operating in more then one country are listed under each country. "Operating in a country" means a provider that has billing and support staff located in the country, and offers service subject to the regulations and consumer protection laws of that country.

List of Service Providers:

Alliance Phones is your business ally, when it comes to business communications. We specialize in reliable Hosted PBX systems.

Here is what you will get if you choose Alliance Phones as a business partner.

Unlimited Minutes (US and Canada)
Advanced phone features (Follow Me, Call Forward, Auto Attendant)
No initial setup fees
Easy monthly contract

http://www.Executivetelephony.com-Multi Tenant SIP VoIP PBX Dallas Ft Worth. Available to end users and resellers. Host based solutions starting at $145/month that includes unlimited trunks and incoming calls.

Dallas 972.293.3867
Ft Worth 817.329.5521

Craig Communications Unlimited US and Canada calling for only $19.95. ...

New Software Releases

i9technologies — Fri, 17 May 2013 17:01:56 +0100

This page is to inform on various VoIP related software releases.

Your contributions are welcome, but please read the How to add information to this wiki page and the Posting Guidelines before you post.

Page Contents

May 2013

2013-05-17 - iSymphony v2.8 released! Download and view the Release Notes.
2013-05-14 - amiDebugger is a web-based CLI-like AMI interface companion
2013-05-09 - Aradial Convergent Billing - Aradial releases new converged billing version 6.1 for VOIP and Data services.
2013-05-09 - Aradial Wifi Billing - Enforcer - Aradial releases new version for Aradial Hotspot/Wifi billing for Wifi and 3G offloading.
2013-05-07 miniSIPServer V13.2 updated to support Debian 7 system. Now, miniSIPServer can cover Windows, Ubuntu and Debian systems.

April 2013

2013-04-17 - PortSIP IMS/VoIP SDK v2.6 for Mobile PortSIP IMS/VoIP SDK v2.6 for Mobile released to support audio, video call and IM/Presence on iOS and Android.
2013-04-08 - miniSIPServer V13.1 released to support SIP over TLS.
2013-04-04 - sip:provider v2. ...

VOIP-info.org Wiki Changes

voip-info.org

Welcome to the VOIP Wiki - a reference guide to all things VOIP.

NEWS

Software Only Predictive Dialer

What is VOIP

Introduction

How does VOIP work?

VOIP Using an ATA

VOIP using an IP Phone

VOIP connecting directly

Applications using VOIP

Why use VOIP?

Lower Cost

Increased Functionality

DID Service Providers

Cheapest DID Providers

Algeria

Argentina

Australia

Austria

Bahrain

Toll Free Termination Providers

Page Contents

Without registration required

Asterisk-based commercial PBX

AAB Asterisk Consultant Lithonia GA

asterCC Commercial

Asterina - Business VoIP by avalaris

Astimax.de

Fonality

Iareanet - Internet Area Networks, Inc.

Foehn Ltd (UK)

VirtualPBX

XVB - Voice Application Server / HostedIVR solution based on asterisk ( V2, build 7421 ).

VOIP Service Providers Business

New Software Releases

Page Contents

May 2013

April 2013