AACC

AACC (short for Asterisk Advanced Call Center) is an underway project which aims to create a full CTI solution for the Asterisk PBX.

It is written in Java, which makes it operating system independant.

It will feature:

• Inbound call center
• Outbound call center
• Blending
• Multi-customer
• Per campaign custom data and products
• Agent toolbar for CTI
• Use of Asterisk queues and agents facilities
• Agent screen pops
• Multicampaign predictive dialing
• IVR-only, agent-only, and IVR+Agent type campaigns.
• Powerful, customizable reporting
• Highly scalable solution
• Instant messaging
• DNC lists
• Automatic and manual call rescheduling

User interfase:
This is approximately what the Admin UI will look like. It shows a supervisor’s dashboard.

(image is just illustrative)

Licensing: GPL
Current status: Active planning and development
First planned release: Q1, 2009

Visit:

• http://hanashidialer.sourceforge.net

See also:

• Predictive dialer
• Screen Pop
• CTI
• Call Center Software