The following is the definition of ACD from Wikipedia:
“In telephony, an Automatic Call Distributor (ACD) is a device that distributes incoming calls to a specific group of terminals that agents use. It is often part of a computer telephony integration system. ACD systems are often found in offices that handle large volumes of incoming phone calls from callers who have no specific need to talk to a certain person, but want to talk to a person who is ready to serve at the earliest opportunity.”
See Also
- Cloud-Based ACD Software by 3CLogic – ACD integrated with your CRM. Use cloud-based ACD as a stand-alone system or use it with your PBX.
- Database Systems Corp. ACD – Integrated ACD Software and IVR software plus IVR and voice broadcast phone systems. Features include sophisticated skills-based routing
- Virtual ACD from Database Systems Corp. including call routing to remote agents
- Hosted/Cloud-Based ACD Software by Connect First Inc. – Best in breed hosted call center software. Contact us for a demo today!
- Q-Suite from Indosoft is a multi-channel ACD for Asterisk-based contact centers that offer high availability with call survival. Asterisk ACD systems incorporate the best of open source telephony within the technology stack while offering features and functionality ahead of its peers.
- IVR Studio from Voicent Communications. Screen pop on networked computers.
- QueueWiz is a free online ACD queue simulator.
April 7, 2023
Phone System 