ACD Software from DSC

ACD Software from Database Systems Corp.

Database Systems Corp. has developed an ACD (Automatic Call Distribution) system that automatically routes calls based upon user defined parameters. DSC offers comprehensive ACD software and systems for small to large organizations.

ACD software is an integral part of our PACER and WIZARD phone systems. Distributing calls to the appropriate individuals and groups is a critical function of any intelligent phone system. When combined with our award winning IVR software, our ACD software provides a very sophisticated call distribution business tool.

ACD systems generally process incoming phone calls on a first come / first serve basis. However, intelligent ACD’s such as those provided by DSC can route calls based upon caller identification, dialed number, time of day, and custom defined parameters established in an IVR (Interactive Voice Response) program script. Some ACD / IVR solutions enable input and responses to be gathered using voice recognition programs.

ACD Software with IVR Features

• ACD / IVR Reports
• IVR Software Programming API Library for complete development
• Client/Server Architecture
• Intelligent Skills Based Routing
• 800 number systems and Toll Free systems
• DNIS Controlled
• Multiple IVR Scripts
• Play Message and Prompt
• Interactive Voice Response Phone Key Input
• Play Music On Hold
• Call Outside Line and Transfer IVR Call
• Call Outside Line and Prompt for Input
• Connect Caller to Outside party
• Screen Pop caller information using ANI
• Record Caller Message and Store
• User Navigation and Selection
• Voice Mail
• Route Caller to Selected IVR Agent Groups
• C or C++ or Visual Basic library
• Database Access and Update using VoiceXML
• Text To Speech Software (TTS)
• Mix Messages and Text

ACD Reports

An ACD and IVR reporting system that analyses the ongoing performance of a calling program is an invaluable management tool. The following call reports demonstrate the reporting capability provided by DSC and its ACD system.

Contact Database Systems Corp.

Contact DSC at (602) 265-5968 or use the following Contact Form.

Database Systems Corp. Information

• Database Systems Corp. – IVR
• Computer Telephony – CTI software and phone systems
• Voice broadcasting systems and voice broadcasting services