Website: https://www.agami-tech.com/
Agami Tech, with its collective management team experience of over 60 years in the Contact Center and Communication space and having invested more than 350K Man Hours in the development of its portfolio, is very well geared to address the current and future needs of such organizations.
Comprehensive offerings
With the Contact Center and Customer Interaction landscape changing from Premise to Cloud & from Cost Center to Opportunity Center; organizations are exploring vendor partnerships that will empower them with technology that helps improve Customer Experience (CX) by reducing the TCO (Total Cost of Ownership).
Their need of the hour is the technology, that is futuristic and is able to handle Customer interactions intelligently, proactively and contextually across ever-increasing interaction channels- be it Voice, Video, SMS, Chat, Email, Social Media etc.
Our solution Portfolio is available on the on-Cloud & on-premise models and includes:
Openpbx.io (Enterprise IP Telephony Solution)
OpenPBX is a cloud-based IP PBX that offer complete Unified Communication. It provides the mobility, flexibility, and robust features in an affordable solution suited for small business needs. Open PBX provides multi-tenancy support and can be explored and evaluated for your Cloud telephony needs. This platform offers the following functionality: Auto attendant, IVR, Call routing, Conference, conference bridge /conference room, Voice recording, and basic Call Center functionality. Limitless hunt groups can be provisioned in this and you can build complex routing logic in the same. Having said, openPBX offers flexible telco interfaces (TDM, SIP, GSM…)
Support
Agami Tech provides support in several ways:
Agami Tech product support – An in-depth resource covering almost any issue that might arise.
Small business support – A platform to speak with Agami Tech technical support representatives.
Other Products & Solution
1) UCBOX.io (Multi-Channel Contact Center Solution)
UCBOX.io is a Multi-Channel Contact Center platform, based on WebRTC technology that transforms your browser into a full-featured agent-desktop phone enabling customers to initiate a contact with the Customer Service agent directly from the website and without the need to install additional third-party plugin/applications. UCBOX is a feature-rich platform which enables businesses to easily adapt to any complex Multi-Channel process needs and also empowers them to create integration API’s on the fly. It is completely user customizable and programmable and can be offered both on Cloud and Premise (CAPEX & OPEX).
Website: https://www.ucbox.io/
2) Aniceya.io (A voice Recording Solution)
A call recording and quality management solution for Business available in PC based and standalone versions. This platform provides single window login, CRM integration/agent pop-up, single interface dailing along with comprehensive call recording, retrieval, and advance reports, thus adapting to unique operational requirements of any business and creating an improved business environment.
Used extensively at leading financial institutions, security companies, share markets, Travel Agencies, Contact Centers and back offices, Aniceya helps organizations manage risk & compliance, Back Office intelligence, Contact Center training, Quality Monitoring, and Analytics.
Website: https://www.aniceya.io/
3) Helpinbox.io (Simplifying Customer Support)
Helpinbox.io is a new age customer support suite that empowers you with everything and anything required in delivering an exceptional experience to your customers. HelpInbox.io can be deployed in the Cloud & On-premise – separately or as a part of a larger Service Desk operation to enable contact centres to improve their organization’s helpdesk services.
Website: https://www.helpinbox.io/
4) Chatinbox.io (An Intelligent Chat Box)
ChatinBox.io is an Intelligent & conversational user engagement platform which can deliver relevant Information or perform secure transactions basis a selected, typed or spoken input, completely on a self-service model. Powered by AI, chatinBox.io can learn & upgrade itself with every user interaction
Website: https://chatinbox.io/
April 7, 2023
Phone System 