Aheeva Contact Center Solution

https://www.aheeva.com/

Aheeva Contact Center Solution is complete suite of product for Call Center based on Asterisk. Features include the following:

• IVR capabilities
• Inbound capabilites including Skills Based Routing
• Script Designer for IVR and Skills Based Routing script
• Outbound capabilities with different dialing mode (preview,predictive,progressive and broadcast)
• Chat Capabilities
• Quality Monitoring Evaluation forms Included with Digital Recording and Screen Capture
• Digital Recording
• Screen Capture
• Remote Management (web based, support for IE and FireFox)
• Real-Time Statistics
• Up to 30 Canned Reports
• Load Balancing (configuration n+1), Multi-site supprt
• Real Time Adherence

Call us at 514-223-2581 or email us at [email protected]