asterCC Commercial

asterCC commercial a hosted Call Center & IP PBX system, it’s ideal for ITSPs who want to provide hosting service, or for an individual company to build a call centre or PBX system. Not only it provides kinds of application for a different mode, but also provides full API so you can create your own application or integrate with a third party system.
the latest version is 2.1

asterCC is a product of Sonicwell Technology Canada, you can get more information from https://astercc.org

Business Modules

• • Campaign
  • Customer Service
  • Virtual Service
  • Electronic Commerce

Agent Functions

• • Popup
  • Click Dial
  • Pause
  • Hold
  • Consult
  • Conference (n-ways)
  • After Call Work
  • Email & SMS

Realtime Monitor

• • Queue Monitor
  • Trunk Monitor
  • System Usage
  • Accounts Logged
  • Agents Logged

Useful Reports

• • Agent Statistic
  • Inbound/Outbound Statistic
  • Campaign Statistic
  • Predictive dialer statistics
  • Predictive dialer filter log
  • Campaign data monitor report

Call Recordings

• • Listen, export of the call recordings
  • Dowload call recordings
  • Backup of the recordings

Predictive Dialer

• • Dial to queue or IVR
  • Max Calls for a campaign
  • Dial by available agents
  • Dialer parameters: Answer Rate, Short Talk Rate, ACW time, Avg. Ringing Time, Avg. Talking Time, Avg. Short Talk Rate …