Asterisk cmd AddQueueMember

Synopsis:

Dynamically adds queue members

Description:

AddQueueMember(queuename[|interface[|penalty]]): (1.0)
AddQueueMember(queuename[|interface[|penalty[|options]]]): (1.2)
AddQueueMember(queuename[|interface[|penalty[|options[|membername]]]]): (1.4)
AddQueueMember(queuename[,interface[,penalty[,options[,membername[,stateinterface]]]]])): (1.6+)

Dynamically adds interface to an existing queue (i.e. the interface “logs on” to the queue, as an agent does with AgentCallbackLogin).

Options

• queuename – The name of the queue to add a member to
• interface – The interface to add to the queue, if not specified, uses the current interface
• penalty – Integer greater than or equal to 0, available members with lower penalties will get calls first
• options: (1.2+)
  • j – If the interface is already in the queue and there exists an n+101 priority then it will then jump to this priority. Otherwise it will return an error. (Default with 1.0, 1.2/1.4, 1.6+)
  • In 1.6+ there are no options as j was removed, but if subsequent parameters are to be passed, options must be specified as an empty parameter, i.e. ,,
• membername – (1.4+) A specific member name to be added. This is simply a text label to allow easy identification of a queue member from either the queue_log file or AMI events.
• stateinterface – (1.6+) An alternate interface to be used to determine the state of the member

Notice: Since Asterisk 1.4, AddQueueMember does produce queue_log output (by default located in /var/log/asterisk). Previous to this AddQueueMember action did not produce any output to queue_log. A patch to solve this issue on Asterisk pre 1.4 can be found here – https://bugs.digium.com/view.php?id=7736.

You can also refer to http://lists.digium.com/pipermail/asterisk-dev/2005-February/009615.html. A more comprehensive solution, tested with the QueueMetrics log ananlyzer, is presented at http://astrecipes.net/?n=100.
Also see this patch that adds a new QueLog command https://bugs.digium.com/view.php?id=7368

Return codes

Returns -1 if there is an error.

Once run, this also sets a variable of AQMSTATUS which is set to one of the following: (1.0, 1.2+)

• ADDED
• MEMBERALREADY
• NOSUCHQUEUE

Example:

AddQueueMember(techsupport|SIP/3000)

Using just AddQueueMember(<queuename>) will add the caller device to the members.
– <queuename> is the name of the queue in queues.conf

See also

• Asterisk cmd RemoveQueueMember: Dynamically removes queue members (agent)
• Asterisk cmd PauseQueueMember
• Asterisk cmd UnpauseQueueMember
• Asterisk config queues.conf
• Asterisk call queues
• Asternic Call Center Stats – PRO 2 just released! Queue monitoring and reporting, GPL and commercial versions available.
• OrderlyQ – Extension to Asterisk Queues that lets callers hang up, then call back without losing their place.
• Asterisk Queue Information
• OrderlyStats – FREE Dedicated Real Time Call Centre Management and Statistics Package.

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