The “QueueSummary” request returns summary information about the existing queues.
The response consists of QueueSummary events one per queue. It ends with an QueueSummaryComplete event.
Parameters: ActionID, Queue.
The Queue parameter allows to select one queue to view.
Syntax
Action: QueueSummary
- ActionID: <value> (optional)
- Queue: <value> (optional)
Example
Action: QueueSummary
Queue: 500
Response: Success
Message: Queue summary will follow
Event: QueueSummary
Queue: 500
LoggedIn: 0
Available: 0
Callers: 0
HoldTime: 0
TalkTime: 0
LongestHoldTime: 0
Event: QueueSummaryComplete