Author: Bassey Enun

VoIP phones offer convenient communication and are a great choice for home and business users. There’s no one-size-fits-all when choosing the right one that will best suit both personal and professional needs. Factors such as cost, coverage, user…

Looking to deploy multiple Yealink phones, but don’t have the manpower to carry out manual configuration? No need to panic. RCS is just the solution you are looking for. Not sure what we are on about? Then read…

Call centers are the front lines of customer service, and quality assurance (QA) is a vital part of ensuring that customers have a positive experience when they call a company. At its core, quality assurance is about preventing…

No specialized gadgets are required to place VoIP calls, but investing in some quality equipment can certainly elevate your user experience. Want to hear the best news? You don’t need to buy all the latest hardware on the…

HD voice calls use wide-frequency range codecs to compress audio signals and filter background noise, drastically improving VoIP call quality. HD calls are typically made using an internet connection (e.g., over 5G, 4G, or WiFi), but they can…

If you’re anything like most business owners, you understand the importance of staying connected. As more and more customer interactions take place online and over the phone – your communication solution needs to match the new standard. In…

Switching to VoIP is not rocket science. Yet, when you research the topic for the first time, it sure feels like it. VoIP terminology is notoriously complex, and just to make it a little more confusing – every…

As companies ditch on-premise solutions and migrate to cloud-based communications technologies, they are faced with an important decision – UCaaS or CPaaS? Since each company has a unique set of needs to maximize their potential, there is no…

If you’ve been keeping up with the latest VoIP technology, you may have heard of Level 3 VoIP. But what is it, and what sets it apart from other solutions? What Exactly Is a Level 3 Number? It’s…

VoIP, or Voice over Internet Protocol, is a technology that allows you to make and receive calls using a broadband Internet connection instead of a traditional telephone line. Many users opt in for Internet telephony to lower the…

Over the years, analog landlines are slowly being phased out and replaced by digital phone service providers. These services use Internet Protocol (IP) to transmit phone calls, instead of the traditional Public Switched Telephone Network (PSTN). There are…

There are times when you need to reach a specific person from the company, yet instead of the option to call them directly you are routed to an automated or live assistant first. Although it’s designed to boost…