Author: Iverson Carl Velasco
VoIP Trends of 2023 You Need to Know Now
Posted: February 16, 2023 It’s 2023, and the VoIP world looks a lot different than it did only seven years ago. With powerful new features like AI-based customer management and more efficient software, these trends keep VoIP services at the top of…
Read More »6 Steps to Building a Call Center Incentive Program
Posted: January 26, 2023 We all seek recognition for our hard work, but for call center agents, who often work in large teams, it’s hard to stand out and be recognized for their individual contributions. Instead, it is more common to be…
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Phone System 