Author: Hanna Yerega

The success of any business goes hand in hand with the level of customer satisfaction. That’s why, more and more companies are leaning towards a customer-centered approach in their business communication. Thanks to a comprehensive range of call…

Do you ever get that feeling that you are one acronym away from losing it when trying to navigate IP telephony? Well, let’s just confirm the obvious – you are not alone! We do, however, recommend that you…

Recording VoIP calls is notorious for its ability to settle disputes, validate verbal agreements and help manage compliance. To no surprise, it’s already a legal requirement for many. The best call centers, however, have also adopted this practice…

When switching your landline from an outdated telephony provider to VoIP, many share the same concern – do you have to change your number or is there an option to keep the same digits? Converting to a new…

Since it was first introduced, IP telephony was quickly picked up as a cost-effective and future-proof alternative to PSTN. By 2021, the Hosting Tribunal reported that VoIP users reached a 3 billion mark – a huge milestone, in…

Want to stay connected on the go? For years now, VoIP has helped users ditch the PSTN network and it’s physical wiring in favor of a virtually-powered solution. With applications like Skype, WhatsApp amongst many others, users can…

Session Initiation Protocol (SIP) is a set of rules used to initiate calls over the internet. It helps transmit multimedia data using SIP trunks that act as pipes for the data to flow through. In essence, SIP trunking…

It’s hard to imagine our life without VoIP, but we sure would like to eliminate ‘Can you hear me now?’ from our conversations for good. While IP telephony is both reliable and easy-to-use, it’s almost entirely dependent on…

During a VoIP call the voice is converted into small data packets that are sent out over the internet and then unpacked on the receiver end. If this process is interrupted, it can result in latency, jitters, loss…

VoIP offers an easy, reliable and, more importantly, cost-effective business communication technology that’s steadily winning over company owners and users around the globe. However, the buzz isn’t related only to driving the cost down. VoIP confidently surpasses traditional…