Author: Vcaretec

Call center support is a pivotal part of modern-day business functions. It provides a vital connect between customers and a brand, and has a role to play in shaping their relationship. The value of agents in a call…

Just a few years ago, contact centers were considered a novelty and call centers were the primary mode of contacting support. But with rapid advancement in technologies and development of new interactive channels, the stock of contact center…

As far as call center work is considered, stability plays a very important role. If you partner with several call center outsourcing vendors, you would compromise the integrity of the whole process as every vendor will operate differently. On…

Being professional for a call center agent is extremely important. There is nothing like a disciplined and polite agent. Talent takes a backseat when one talks about call center support services especially inbound call centers. It is the…

Brand value is the single biggest factor that decides what sells and what does not. Companies spend millions in sprucing up their brand image, but it takes a few bad customer experiences and all the good work is…

Do you know that even a single bad customer experience can cause nearly 32% of your customers to leave? This means that 1 in 3 customers will turn over to the competition if even one of their calls…

Call center outsourcing has become a modern-day phenomenon due to a number of reasons. But it is still seen with circumspection by several companies. Some entrepreneurs are worried about giving away their data to a vendor that they…

Businesses of today are extremely competitive in nature. There is no room for lethargy or resting on one’s laurels. It is important to explore, innovate and excel in every field if you want to stay relevant in the…

Call centers and contact centers are integral to any present-day business operation. Without a quality call center representing your brand, your business is more likely to fail than succeed in this extremely competitive world. But costing is one…

Over the past few years, call centers have transformed into an inseparable part of business operation. Primarily, inbound call centers have gained in popularity because of their ability to shape a brand’s image. The voice of a call…

Keeping up with technology is an important aspect of modern-day businesses. Due to the many benefits technology offers, it is essential to employ the latest tech for the advancement of operations. Most companies are good at incorporating technology…