Author: VoIP Info
PBX Software
Posted: November 4, 2011 PBX software ranges from switch signaling to user interfacing for system control. PBX Software also depends on how much hardware is already in place at the site. A hosted PBX, for example, will be all software or all…
Read More »Call Center vs Contact Center
Posted: November 4, 2011 A Contact center is similar to a Call Center, but with more features. A call center uses either the public switched telephone network or VoIP for calls. A call center communicates only by voice. A contact center still uses…
Read More »OnSIP Reviews
Posted: November 2, 2011 OnSIP hosts cost effective VoIP services for small and medium sized businesses. Instead of delivering widely used communications applications through expensive on-site phone hardware and software, applications such as extension dialogues, voice mail servers, conference bridges and auto…
Read More »Web Enabled Call Center
Posted: November 1, 2011 A web-enabled call center is a Call Center that a client can call by pressing a button on a website. A web-enabled call center button allows the client to make a VoIP call through the computer. The button…
Read More »extras for free phone booths
Posted: November 1, 2011 A sample extensions.conf with several extras for use in a free phone booth. It focuses on spain (errors, emergency numbers ..) but there are macros such as “llamar” (to call) that can be used all over the world….
Read More »SunComm Wifi VOIP GATEWAY SC-3012wa
Posted: October 29, 2011 SunComm Wifi VOIP GATEWAY SC-3012wa Broadband Router with WiFi and VoIP to provide Triple Play Service2 lines FXS + 1 PSTN failover back VoIP gatewayWi-Fi 802.11 b/g AP modeWi-Fi 802.11 b/g client modeWDS Repeater modeUniversal repeater mode SC-3012wa…
Read More »SunComm Wifi ATA SC-3012wa
Posted: October 29, 2011 SunComm Wifi ATA SC-3012wa Broadband Router with WiFi and VoIP to provide Triple Play Service2 lines FXS + 1 PSTN failover back VoIP gatewayWi-Fi 802.11 b/g AP modeWi-Fi 802.11 b/g client modeWDS Repeater modeUniversal repeater mode SC-3012wa is…
Read More »Telemarketing Call Center
Posted: October 29, 2011 A telemarketing call center is a company that makes and takes calls in order to sell goods or services. Telemarketers use both inbound and outbound calling; there is no specific technology for telemarketing call centers. Uses for Telemarketing…
Read More »Blended Call Center
Posted: October 29, 2011 A blended call center makes outgoing and takes incoming phone calls. A blended call center is capable of both inbound and outbound call operations. Larger Call Center divide the labor between inbound and outbound agents. Smaller call centers…
Read More »AX-4B
Posted: October 28, 2011 4 ports ISDN BRI card AX4B Asterisk card is the telephony PCI card which supports four ISDN BRI ports. Using AX4B digital BRI card, open source Asterisk PBX and stand alone PC, users can create their IP PBX…
Read More »Outbound Call Center
Posted: October 27, 2011 An outbound call center is a Call Center that makes outgoing phone calls to clients and consumers. Outbound call centers contact consumers on behalf of a business, and may sell a product, fund-raise, or conduct surveys. Uses for…
Read More »Inbound Call Center
Posted: October 27, 2011 An inbound call center is an organization that primarily answers incoming calls from customers. Inbound call centers commonly provide customer support or customer service. Inbound call centers may also take sales orders or serve as an internal help…
Read More »Offshore Call Center
Posted: October 26, 2011 An offshore call center is a Call Center that provides service to customers in a different country, usually the US. Offshore call centers are not always upfront about their locations, to the point that telephone operators are sometimes…
Read More »Call Center
Posted: October 25, 2011 A call center is a location with a phone system used exclusively for the purpose of receiving and making a large amount of telephone calls. A call center is designed for large volumes of calls with large numbers…
Read More »Free Phone Booth
Posted: October 25, 2011 Introduction This tutorial we explain how to build up from scratch a low cost telephone booth for making free calls to landline phones to more than 40 countries using Asterisk and SIP provider. It explains the hardware and…
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Phone System 