Website – www.avaya.com
Avaya is a service provider based in the development of IT solutions surrounding communications experiences. Unified Communications offered on-premise, in the cloud or a mixture of the two are standard with Avaya’s offerings. Avaya has a comprehensive portfolio of software solutions to make for a well-rounded product solution for its client base.
Comprehensive offerings
With Avaya’s Unified Communications, you have the ability to utilize a solution that integrates voice, video, data, messaging, conferencing, mobility, and more. This unification allows for increased connectivity and productivity for teams. Avaya offers scalability and flexibility to support small to large corporations.
If deciding to ditch the old On-premise PBX, Avaya offers subscriptions to its cloud database for video conferencing, VoIP and Unified Communications. Switching to Avaya’s cloud-based solutions removes the requirement to invest in any server upgrades.
Avaya’s Customer Experience & Contact Center is a service that is designed to transform customers into brand advocates. The omnichannel experience provides persistent conversation and a consistent experience that puts customers at the heart of the business. These three offerings are the core of the Avaya brand, offering streamlined communications and customer interaction.
Customization and compatibility
Avaya’s products and services are installed and maintained by expertly trained technicians that will work with each end user to ensure the productivity of each user is fully realized. Their open APIs give developers the freedom to customize apps to their specific requirements and form custom solutions to their team’s needs. Avaya Oceana™ Solution, Avaya Breeze™ Platform, Avaya Breeze™ Client SDK and Zang™ Cloud are some of the development solutions that Avaya has created to emphasize the commitment the company has to creating innovative solutions for their partners and end users.
Products are available in four categories: unified communications, customer experience & contact center, devices & phones, and cloud. Within each of these, there are dozens of individual options along with services that complement each.
Avaya customers are representative of the company’s success. Clients are from education, energy & utilities, finance, government, healthcare, hospitality, insurance, sports & entertainment, technology, transportation and manufacturing industries.
Training & Certification
Avaya offers training for all levels of its products and services. The programs enhance the ability to effectively deploy and use Avaya communications applications. There are two programs: the Avaya Professional Credential Program and the Avaya Solution Administrator and Developer Credential Program. Each of these programs gives you the professional appearance that helps build recognition in your field.
With the Professional Credential Program you will gain knowledge and skills to be able to sell and work with Avaya products and solutions. Whereby the Solution Administrator and Developer Credential Program is the channel to become an app-building expert. Avaya recommends administrators and developers have this certification to develop the skills and competencies to successfully integrate Avaya products.
Support
Avaya provides support for its end users in several ways:
Avaya Forum – A community platform for the problem solving of most common issues.
Avaya Videos – A collection of resources that provide support for installation and issue mitigation.
Hardware
IP Phones and SIP Trunk Options
Avaya has a line of proprietary IP Phones that seamlessly integrate with its PBX services. There are other hardware devices it offers, however it does state that the choice in phone determines whether or not the most value can be had from the service.
IP Phone configuration guide for Avaya’s phone system.
Avaya works with SIP Trunk partners across the world that are ready to step in and help with the the transition to a SIP Trunk solution. The resources they offer give instant access to these partners.
Phone System 