8 Benefits of UCaaS for Your Organization

In 2022, 16% more employees wanted to work in a hybrid workplace than in 2021.

Indeed, around 44% of millennials and 40% of Gen Z prefer to work remotely—much more than those who want to work in a hybrid workplace.

Image via Owl Labs

What does this mean?

Organizations need to pay attention to the technology that supports remote and hybrid working arrangements.Luckily, cloud-based communications technologies are becoming popular as network speeds accelerate globally.

In 2021, 57% of businesses reported increased spending on video conferencing platforms as part of their UCaaS solutions.

Furthermore, by 2028, the value of Unified Communications as a Service market is predicted to hit approximately $70 billion.

So what are the benefits of UCaaS in the modern workplace?

I’ll discuss 8 benefits of UCaaS for your organization in this post to help you out.

But before that, let’s define UCaaS.

What is UCaaS?

Gone are the days when communications infrastructure was completely managed in-house; when organizations had to purchase, maintain, and upgrade their hardware and software. This wasn’t only costly, but also inefficient because it required training and hiring of tech support personnel.

UCaaS takes out all the hurdles of managing communications infrastructure in-house and instead, everything is handled via the cloud.

Typically, UCaaS is a cloud-delivered unified communications solution that delivers a wide range of communication and collaboration services to organizations. It’s similar to CPaaS but has certain differences.

It encompasses the following communication applications and tools:

• Voicemail
• Video and web conferencing
• Instant messaging
• Contact management
• Cloud-delivered telephony
• File and screen sharing
• Email

That said, here are the benefits of a UCaaS solution for organizations.

8 UCaaS Benefits For Your Organization

Let’s see why you should consider using UCaaS solutions for your organization.

1. Improves Team Communication and Collaboration

With remote working becoming the norm, there’s a need for all departments to be on the same page, otherwise, information silos can easily develop.

Luckily, unified communications platforms enhance team communication and collaboration by pulling team members into the same space.

UCaaS features like video and web conferencing as well as team messaging enable active team collaboration regardless of where one is working from.

2. Improved Productivity

Lack of effective communication, inadequate technologies, and ineffective education and training are some of the key factors affecting productivity in the workplace today.

Fortunately, UCaaS solutions improve team communication and collaboration by unifying all your organization’s communication and collaboration applications on one platform, thus enhancing employee productivity.

Your team members don’t have to juggle too many platforms for messaging, video meetings, and online collaboration. For instance, your content marketing team can easily collaborate with designers working with the help of Slack alternatives tools.

3. Improved Remote Working

There is no doubt that remote working is the new norm and employees want it too. But to allow employees to work from home effectively, organizations need to have a remote communication and collaboration strategy in place.

Unfortunately, traditional phone systems and email can’t enable effective remote workspace, especially if systems are installed at different places around the world.

With UCaaS, remote working becomes a breeze because team members are brought together and communications are done via one platform.

Team members can share screens, emails, chat, hold video conferences, and even share files from any location.

4. Hands-free Management and Maintenance

Another benefit of UCaaS for your organization is hands-free maintenance.

With traditional phone systems, you need to handle all the installation, management, and maintenance on-site. The same is also the case with on-site deployment of software solutions.

On the other hand, UCaaS removes all the stress of installing, implementing, and maintaining your communication system as your service provider will do that.

It can easily integrate with different types of CRM software solutions and this eliminates the need for in-person maintenance.

UCaaS can easily integrate with your eCommerce website. Most of the eCommerce platforms are using cloud computing now to reduce their cost and improve their customer service and better management of operations activities.

5. Improves Security

As UCaaS solutions are hosted on cloud, their security is also managed by the cloud and service provider. This means all your conversations and data will be stored safely on the cloud.

The data breach is one of the top issues organizations are struggling with currently. And if you’re an ecommerce business, it’s even more important for you as you’d be handling sensitive customer data.

Internet users around the world experienced close to 52 million data breaches during the second quarter of 2022.

Image via Statista

UCaaS providers offer enhanced data security so you don’t have to worry about hackers exposing important conversations of your organization.

Unlike on-site communication systems where organizations need to stay on top of security patches and updates, UCaaS services offer comprehensive security and monitoring. The fact that your data is distributed across servers further helps improve security.

Generally, cloud-based communications providers use advanced firewalls, multiple security layers, and all-time monitoring.

As a rule, you should find a UCaaS provider that offers tough security protocols and end-to-end encryption abilities, advanced administration controls and management, and other security measures to protect your data from hackers.

6. Cost-Effective

A recent survey by O’Reilly suggests that cloud adoption has increased to 90%. Part of the reasons organizations are moving their operations to the cloud is to save costs, and its scalability and agility.

By using UCaaS solutions, you can save a huge amount of money on hiring technical IT staff, maintenance, equipment purchase, etc. Your provider will take care of everything, from hosting the equipment to implementation and maintenance.

Apart from that, your UCaaS provider will run AQ testing routinely to provide you with unmatched cloud service at all times.

What’s more?

The monthly cost will depend on the number of users, thus making it easier for you to estimate the daily communication costs.

7. Scalability

Managing growth can be challenging since an organization’s growth isn’t easy to predict. This means that you can’t know when to invest more or less in new infrastructure.

Assuming you over-invest and fail to expand your organization, you end up wasting a lot of money on hardware and equipment since you can’t scale down easily. Go too fast, and your infra might not keep pace with growth.

Luckily, UCaaS platforms enable scaling up and down at all times without a challenge thanks to cloud.

For instance, if your organization’s communication needs outgrow your current communication infrastructure, you can easily upgrade to a higher and more flexible subscription billing plan that offers more features.

The same applies if your current needs decrease. You can easily remove users thanks to pay-per-user plans.

In a nutshell, UCaaS enables you to adapt without unexpected or additional costs.

8. Reliability

As an increasing number of organizations continue to adopt the hybrid workplace model, effective communication with teams, customers, and stakeholders becomes pivotal.

On the contrary, good communication remains a challenge for many organizations and businesses, and causes a drop in productivity too.

With a UCaaS solution, your organization is guaranteed reliable communication even during outage periods. You also get technical 24/7 support to ensure your solution is up.

Conclusion

Remote work is here to stay and will continue to grow as an increasing number of employees demand it and organizations embrace it. And while cloud-based collaboration tools can help, unifying all your communications under a single platform makes the job of managing team communications even better. It leads to better employee engagement and productivity as well.

The time to migrate to UCaaS is now.

Since communication is the backbone of any organization, these UCaaS benefits can make a huge impact on your organization’s bottom line. So, go ahead and choose a UCaaS platform for your organization.