Looking to deploy multiple Yealink phones, but don’t have the manpower to carry out manual configuration? No need to panic. RCS is just the solution you are looking for. Not sure what we are on about? Then read…

Success, as a small business, depends on a lot of things. But usually, it tends to boil down to doing one thing (and two words) well… Customer experience. Yep – unsurprisingly, how you treat your customers is, well…everything!…

Contact centre is a vital part of your business that often doesn’t get the respect or recognition it deserves. While the majority are now accommodating multichannel communication, it still comes with its own limitations and issues. Omnichannel communication,…

Call centers are the front lines of customer service, and quality assurance (QA) is a vital part of ensuring that customers have a positive experience when they call a company. At its core, quality assurance is about preventing…

Communication is integral to so much of what we do in our daily lives. To no surprise, Voice over Internet Protocol, or VoIP for short, has revolutionized the way we speak to one another since its invention in…

No specialized gadgets are required to place VoIP calls, but investing in some quality equipment can certainly elevate your user experience. Want to hear the best news? You don’t need to buy all the latest hardware on the…

The success of any business goes hand in hand with the level of customer satisfaction. That’s why, more and more companies are leaning towards a customer-centered approach in their business communication. Thanks to a comprehensive range of call…

HD voice calls use wide-frequency range codecs to compress audio signals and filter background noise, drastically improving VoIP call quality. HD calls are typically made using an internet connection (e.g., over 5G, 4G, or WiFi), but they can…

If you’re anything like most business owners, you understand the importance of staying connected. As more and more customer interactions take place online and over the phone – your communication solution needs to match the new standard. In…

Technological innovation is transforming how we communicate and work with each other. Research conducted by Blueface found that at least 61% of companies are switching from phone landlines to VoIP solutions. This has been accelerated by the shift…

The standard customer experience (CX) is dead, long live the tailored customer care! As many products and services become comparatively homogeneous, stellar customer support is now an essential differentiating factor in a crowded market. Customer experience has the…

Here’s what we all know: The attack path to target systems begins with breaching the network perimeter. But what if this is successful 93% of the time? According to a 2022 study of financial organizations, fuel and energy…

Switching to VoIP is not rocket science. Yet, when you research the topic for the first time, it sure feels like it. VoIP terminology is notoriously complex, and just to make it a little more confusing – every…

By 2025, cybercrime will make more money than the global illegal drug trade. And given how the VoIP market is slated to grow (a 15% CAGR), it’s easy to see why it’s going to be a hotbed of…