International toll-free numbers (ITFN) or the International Telecommunications Union (ITU) alternative, the Universal International Freephone Numbering (UIFN), are perfect for organisations with a global customer base. These services also show a company’s commitment to their valued customers. However,…

There are times when you need to reach a specific person from the company, yet instead of the option to call them directly you are routed to an automated or live assistant first. Although it’s designed to boost…

Since ‘working from home’ is here to stay, more and more companies are looking to get their hands on VoIP numbers. Good news is – those who do are in for a treat! IP telephony offers more than…

How does VoIP work? That’s a question most providers get a lot. As more companies are taking a leap away from the traditional PSTN telephony, many are looking for suitable alternatives to effectively manage their business communications. While…

Recording VoIP calls is notorious for its ability to settle disputes, validate verbal agreements and help manage compliance. To no surprise, it’s already a legal requirement for many. The best call centers, however, have also adopted this practice…

When implementing VoIP telephony, a router is a key piece of equipment you should invest in. No matter how small or large your business is, a quality router can make your experience with IP telephony not only smoother,…

Adopting the right phone system is an important decision for most businesses. As your company grows, so does the need for an agile and feature-proof solution. That’s why most companies look for a durable and scalable system to…

When using VoIP, poor internet service can easily get in the way of a smooth call. Delayed sounds and dropped calls are a frequent result of network interruptions and these can permanently damage your customer support reputation. To…

When switching your landline from an outdated telephony provider to VoIP, many share the same concern – do you have to change your number or is there an option to keep the same digits? Converting to a new…

The average person will reply to a text message within 1-2 minutes, and by definition these are exciting numbers if you’re trying to incorporate texting into your communication strategy. Voice over Internet Protocol (VoIP) revolutionized our calling experience,…

VoIP educators, users, enthusiasts and bloggers – this one’s for you. If you have a topic in mind that you wish to share with our readers – do come forward! We are always on the lookout for a…

Since it was first introduced, IP telephony was quickly picked up as a cost-effective and future-proof alternative to PSTN. By 2021, the Hosting Tribunal reported that VoIP users reached a 3 billion mark – a huge milestone, in…

Want to stay connected on the go? For years now, VoIP has helped users ditch the PSTN network and it’s physical wiring in favor of a virtually-powered solution. With applications like Skype, WhatsApp amongst many others, users can…