Running asterisk 1.4.21.
A calls comes into a Queue set to 'ringall' a bunch of agents:
Started music on hold, class 'default', on Zap/30-1
-- SIP/agent1-01acf210 is ringing
-- SIP/agent2-01bd1e80 is ringing
-- SIP/agent3-01b3e4d0 is ringing
-- SIP/agent1-01acf210 answered Zap/30-1
At this point the inbound call is routed to SIP/agent1.
I would like, at this point, to send some IM messages to SIP/agent1,
however, I am not sure where I am able to do this?
Basically, when the queue code decides to whom to deliver a call
I want to send a few IMs to that person too.