I need some your help
now I get some problems with ACD.
suppose that I'm a agent, have 3 customers (A,B,C). while I'm making phone call with A&B, C calls for me.But C has priority is higher than A&B, so that C can't get into queue.I use X-lite, has 2 lines. I don't know what way I can know C call for me while 2 lines are busy and how to do I can interrupt A or B to execute a phone with C