Inbound Call Centre Solutions- Automatic Call Distribution (ACD)
An ACD is a specialized phone system that routes (distributes) incoming calls to teams of agents assigned to various call queues. Queues are simply ordered list of calls to be dispatched to agents. The ACD oversees the process of placing incoming calls into the proper queue, assigning priority to those calls based on various factors (the order of their arrival, the importance of the caller, the urgency of the caller’s situation), and ultimately dispatching those calls to an available agent.
Price starting from as low as INR 899 or $ 14 per seat, per month.
Contact us with your requirement and tailor made solution for your business/ call centre.