Call Center Dialer

Convox Dialer

from Deepija Telecom Pvt. Ltd.

Convox Dialer helps in improving the performance of Man Power of Contact Center. It comes with
Different Analytic Reports.

• Inbuilt IVR
• ACD(Automatic Call Distribution) on Different Logics
• Inbuilt Scheduler for defining different call flow for holidays, office-working hours, non-office working hours.
• Dynamic CRM Builder
• Multiple CRM for Multiple Process in Single Application.
• Screen Transfer From One Level to Another Level of Agents
• Play Queue Number and Estimated Hold Time to Caller.
• Defining Queue Overflow.

• Predictive dialer
• Preview Dialing
• Click-to-Call
• External CRM Integration

Customization is possible as per specific requirement.

Contact Details
Email – [email protected]
Website – www.deepijatel.com
Phone – +91 40 49325555