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Call Center Software
Database Systems Corp. (DSC) provides Call Center Software products and outsourcing services to a wide range of industries and government organizations. DSC has been in business since 1978 and has developed Call Center Software solutions that automatically broadcast voice messages using Voice broadcasting technology. This phone system is used both within marketing and sales organizations as well as communities that broadcast emergency messages to its members.
DSC software can connect agents to a phone system with one standard interface using the DSC Call Center Software solution. Existing applications can be significantly enhanced by placing computer telephony integration phone functions and features within existing desktop programs, whether they are designed for the Web or Windows. The DSC stand-alone Softphone can be used in conjunction with these existing applications.
The DSC Softphone connects to the DSC phone systems. Extensive reports, statistics, and graphs are included with this Softphone to help effectively manage the use of the DSC phone system. These systems can answer phones employing both analog and digital phone lines. DSC supports VOIP phone systems and can perform autodialing functions on outbound VOIP cards.
Contact Database Systems Corp.
Contact DSC at (602) 265-5968 or use the following Contact Form.
Computer Telephony and VoiceXML Software
DSC has developed a complete suite of computer telephony software solutions including both inbound and outbound call processing systems that support VoiceXML. DSC software also include softphone and CRM applications that are fully integrated with the PACER and WIZARD phone systems.
- VoiceXML Push Automatic phone messaging solutions
- IVR and VoiceXML Remote data access
- Computer Telephony – Computer telephony integration software
- CTI Software – CTI softphone and dialer software
- Softphone Software – Embed telephony functions in web and PC applications
ACD Software
ACD software is an integral part of the PACER and WIZARD phone systems. The DSC ACD Distributes calls to the appropriate individuals and groups, which is a critical function of any intelligent phone system. When combined with DSC IVR software, this ACD software solution provides a very sophisticated call distribution business tool.
- ACD – Automatic call distribution
- ACD Systems – Automatic call distribution phone systems
- ACD – Call distribution software and systems
- Automatic Call Distribution – ACD software solutions
Interactive Voice Response Software
IVR software Interactive Voice Response is a computer telephony phone application that accepts voice input and/or touch-phone keypad selection. The IVR responds to this input by providing appropriate information in the form of voice answer or provides a connection to a “live” operator.
- IVR – Interactive voice response (IVR) systems and software
- IVR Software – IVR development tools
- IVR Systems – IVR systems include the WIZARD and PACER IVR phone systems
- IVR Hosting – Online management of IVR calling programs
- IVR outsourcing services – IVR software development and outsourcing
- IVR Applications – Listing of variety of IVR phone applications and clients
- IVR Software API Manual – lists IVR software routines.
- IVR System resource calculator and simulation model
- Phone Answering Services using IVR technology
Voice Broadcasting Software
Voice broadcasting is a mass communication technique that broadcasts pre-recorded phone messages to hundreds or thousands of call recipients at once. Voice Broadcasting has both commercial and community applications. Bulk messages can be sent to customers or emergency alerts can be delivered to members of your community.
- Voice broadcast Simulation Models – calculate voice broadcast resources required to run a campaign
- Voice broadcasting services – Voice broadcasting outsourcing services
- Voice broadcasting – Interactive voice messaging
- Voice broadcast systems
- Voice broadcasting services – send phone messages to groups or communities.
- Voice Broadcast Applications – Partial listing of voice broadcast programs including customer applications
Auto Dialing and Predictive Dialers
- Predictive dialer – call center phone systems
- Autodialer – phone systems and software
- Autodialer software – simulation model and program
Call Center Software Applications
- Text To Speech software applications
- Telephone Reassurance – Community calling program for seniors and home alone children
- Text Messaging – automatically send SMS (Short Message Service) text messages.
- Emergency Notification Systems – Community alert systems and emergency voice broadcasting services
- Phone Surveys – IVR telephone survey applications and development tools
- Phone Reminders – Voice blast phone reminders
April 7, 2023
Phone System 