Call Centers are Within Reach of Small Businesses

Build Your Own Hosted VoIP Call Center:

• Simplified installation and maintenance.
• No hardware required.
• Easily add/remove agents.
• Add an unlimited number of agents.
• Agents can be located anywhere, including home based agents.
• No hardware required, agents can use a soft phone.
• Agressive Pricing Plans

Configurable Routing:

• Enhanced Automated Call Distribution (ACD).
• Route calls to any agent regardless of geographic location.
• Customizable Periodic Comfort Message

Key Features:

• Automatic Call Distributor (ACD): Intelligent call routing and queuing.
• Enhanced ACD: Advanced queuing when call center is not staffed and maximum wrap-up timer settings.
• Auto Attendant: View Auto-Attendant Details Interactive voice response (IVR) and custom messaging.
• Call Center Reporting: View Call Center Reports Preset real-time and historical reports in graphical and tabular form.
• Music On Hold and Comfort Announcement: Callers are provided with a greeting, followed by music or advertisements and periodic comfort announcements in audio or video format.
• Monitoring and Recording: View Call Recording DetailsPre-integrated, third-party vendor solutions for real-time monitoring and recording of agent calls.

Improve Customer Service:

Ensure all incoming calls are serviced efficiently under any network condition and at any time.

Create Virtual call center:

Establish call centers anywhere in the world, just with a broadband connection.

Follow-the-Sun Customer Care:

Offer 24x7x365 ubiquitous services with a single number for distributed call center locations.

Manage Calls Effectively:

Choose from a range of call distribution policies, including skills-based call distribution. Minimize Costs: Provide the option for agents to work remotely with access to all call features. Voice mail Transfer: Transfer calls directly to voice mail.