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VoIP (Voice Over Internet Protocol) The term VoIP means Voice over Internet Protocol. It’s also called PC to Phone, SIP Telephony, IP Telephony or Internet Telephony. It is an affordable option to make phone calls, with the difference…

Since it arrived in 1995, VoIP, a.k.a. Voice over Internet Protocol has been contributing greatly to the business world. Whether we talk about a company’s customer service goals or its internal calling requirements, VoIP has been helping in…

Outsourcing is an age-old practice that has only recently become the mainstay of call center and customer care projects. It has various advantages for business operations, but it also comes in many forms. Therefore, it can become difficult…

Website Ayrix is a swiss phone system that has been developed for over three years and is now available to all companies around the world that value easy operation, the highest security standards, and their own configuration options….

VoIP and telecommunications industries are very dynamic. The rules of the game are changing every year. To reach the long-term stability, all products and solutions require permanent update and modernization. How do companies measure customer satisfaction and loyalty?…

As the challenge of competing in the telecom domain becomes more intense than ever, telcos are looking for elusive success strategies. But the problem is that there is no instant success mantra. Every aspect of telecom operation needs…

Once again, advances in the web are revolutionizing the entrepreneurial world, with a new mode of telephony using the Internet telecommunications protocol. The ease of use as well as the features offered are among the main factors behind…

Call center support is a pivotal part of modern-day business functions. It provides a vital connect between customers and a brand, and has a role to play in shaping their relationship. The value of agents in a call…

Just a few years ago, contact centers were considered a novelty and call centers were the primary mode of contacting support. But with rapid advancement in technologies and development of new interactive channels, the stock of contact center…

Everyone talks about a good contingency plan, but very few have it. Especially when it comes to call center services, there is rarely any entrepreneur who goes above and beyond to safeguard his customer-facing image. But times of…

As far as call center work is considered, stability plays a very important role. If you partner with several call center outsourcing vendors, you would compromise the integrity of the whole process as every vendor will operate differently. On…

With the course of time, VoIP phone systems have had several additions which in turn are increasing the credibility and reliability of the VoIP. As more and more companies are switching to it, VoIP systems are also broadening…

For an MVNO to deliver its services up to the expectation of its subscribers can be a tough task. As MVNOs do not have their own network infrastructure, they are dependent on MNOs and MVNEs. Also, they have…

Being professional for a call center agent is extremely important. There is nothing like a disciplined and polite agent. Talent takes a backseat when one talks about call center support services especially inbound call centers. It is the…