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ICTBroadcast is  unified communications autodialer software as well as advanced predictive dialer  application featuring AMD, DNC, HLR, agents managements and statistics, WebRTC, inbound communications, Survey, Press 1, IVR Studio, Real-time reporting and monitoring, Multi-tenant, Billing, routing and  payment…

If you think that the old flow of customer contact centers can keep reaping significant benefits, you are mistaken. The world is moving fast and so is customer support technology. While there were times when only a phone…

In this post, we will discover what VoIP telephony consists of, what are its applications in companies and what are its benefits. Nowadays there are a wide variety of systems to talk on the phone, although instant messaging with…

A Freeswitch based application featuring ATA and Rest API support We are pleased to announce that ICTFax 4.0 has been finally released, a web-based Foip server powered with angular with theming support and advanced features like Sending Multiple…

Website – https://www.ringcentral.co.uk/ What we do We are RingCentral. We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we…

If you are thinking of setting up your business and looking for VoIP solution, or you want to improve your company’s communications, in this post we will show you what are the advantages of VoIP telephony for SMEs and entrepreneurs. We…

The digital transformation has been key to the development and advancement of companies, both large and small, all of them rely heavily on technology to perform certain tasks and have more effective contact with their customers. In this post, we…

Call Tracking makes use of various techniques, such as click-to-call and click-to-callback. Cloudonix enables a more advanced method called Web-To-Call, providing additional functionality beyond the scope of Click-To-Call and Click-To-Callback. What is Click-To-Call? Click-to-call, otherwise known as click-to-talk,…

Over the past few years, call centers have transformed into an inseparable part of business operation. Primarily, inbound call centers have gained in popularity because of their ability to shape a brand’s image. The voice of a call…

Wholesale Platform Globilinks Offers wholesale termination to and from a number of countries on the world map. Enabling you to effectively and consistently connect with anyone around the globe. International Traffic is gradually making its course towards smaller…

Keeping up with technology is an important aspect of modern-day businesses. Due to the many benefits technology offers, it is essential to employ the latest tech for the advancement of operations. Most companies are good at incorporating technology…

In this post, we are going to show you everything you need to know about cloud communications and how to use it. This type of technology is integrated into most companies today, but there are still some that use…

In this guide, we will show you how to set up a Call Center quickly and easily by following a few simple steps. Specifically, we will focus on how to set up a virtual Call Center. In the last decade,…

All companies, regardless of their size, need to communicate, and increasingly, this communication is more globalized. The use of technology has modified business models, as it has facilitated relationships between companies, and also between companies and their clients,…