Elastix

Elastix is an appliance software that integrates the best tools available for Asterisk-based PBXs into a single, easy-to-use interface. It also adds its own set of utilities and allows for the creation of third-party modules to make it the best software package available for open source telephony.

The goals of Elastix are reliability, modularity and ease-of-use. These characteristics added to the strong reporting capabilities make it the best choice for implementing an Asterisk-based PBX.

Features

Elastix has multiple features and functionalities related with all the services available: IP Telephony, Mail Server, Fax Server, Conferences, Instant Messaging Server, among others. New features, functionalities and Services are added at the development of new versions.
Below you will find a detail list of features and functionalities:

PBX

• Call recording
• Conference center with virtual rooms
• Voicemail
• SIP and IAX support, among others
• Voicemail-to-Email functionality
• Supported codecs: ADPCM, G.711 (A-Law & μ-Law), G.722, G.723.1 (pass through), G.726, G.728, G.729, GSM, iLBC (optional) among others.
• Flexible and configurable IVR
• Support for analog interfaces as FXS/FXO (PSTN/POTS)
• Voice synthesis support
• Support for digital interfaces (E1/T1/J1) through PRI/BRI/R2 protocols
• IP terminal batch configuration tool
• Caller ID
• Integrated echo canceller by software
• Multiple trunk support
• End Point Configurator
• Incoming and outgoing routes with support for dial pattern matching
• Support for video-phones
• Support for follow-me
• Hardware detection interface
• Support for ring groups
• DHCP server for dynamic IP
• Support for paging and intercom
• Web-based operator panel
• Support for time conditions
• Call parking
• Support for PIN sets
• Call detail record (CDR) report
• Direct Inward System Access (DISA)
• Billing and consumption report
• Callback support
• Channel usage reports
• Support for bluetooth interfaces through cell phones (chan_mobile)
• Support for call queues
• Elastix Operator Panel (EOP)
• Distributed Dial Plan with dundi
• Voip Provider configuration
• Asterisk Real Time
• Distributed Dial Plan with dundi
• Voip Provider configuration
• Asterisk Real Time

FAX

• Fax server based on HylaFax
• Fax to email customization
• Fax visor with downloaded PDFs
• Access control for fax clients
• Fax to email application
• Can be integrated with Winprint Hylafax
• SendFax Module
• Fax send through Web Interface
• SendFax Module – Fax send through Web Interface

General

• Online embedded help
• Centralized updates management
• System resources monitor
• Backup/restore support via Web
• Network configurator
• Support for skin
• Server shutdown from the web
• Configurable server date, time and timezone
• Access control to the interface based on ACLs
• Backups on a FTP server
• Heartbeat Module
• Elastix Modules at RPMs
• DHCP Client List Module
• Automatic Backup Restore
• Backup Restore Validation
• DHCP by MAC
• Elastixwave
• New Dashboard
• Elastix News Applet
• Hardware detector enhancement
• Telephony Hardware Info
• Communication activity applet
• Process Status Applet

Collaboration

• PBX-integrated calendar with support for voice notifications
• Phone Book with click-to-dial capabilities
• Two CRM products integrated to the interface (vTigerCRM and SugarCRM)
• Web Conference
• New Features in Calendar Module

Extras

• Billing support with A2Billing
• Integrated CRM: vTigerCRM and SugarCRM
• Addons Module

Instant messaging

• Openfire instant messaging server
• Report of user sessions
• IM client initiated calls
• Jabber support
• Web based management for IM server
• Plugins support
• IM groups support
• LDAP support
• Support for other IM gateways like MSN, Yahoo Messenger, GTalk and ICQ
• Server-to-server support

Email

• Mail server with multi-domain support
• Support for quotas
• Web based management
• Antispam support
• Support for mail relay
• Based in Postfix for high email volume
• Web based email client
• Email List management
• Remote SMTP Module

Call center module

Elastix was the first distribution that included a call center module with a predictive dialer, released entirely as free software. This module can be installed from the same web-based Elastix interface through a module loader. The call center module can handle incoming and outgoing campaigns.

Support for telephony hardware

Elastix has a good support for telephony hardware. It includes drivers for the major manufacturers.

Where to get support:

• Elastix Forum