Foniva Contact Center Software

http://www.foniva.com
[email protected]
+1.514.316.1602+1.866.924.6072

Foniva is a world wide provider of contact center software – often referred to as call center software.
View screenshoots

Agent management in Foniva Call Center Software
Inbounds Campaigns in Foniva Call Center Software

Here are some of the features.

Web based Manager Panel

• Web based management
• Remote manager access
• Agents, groups, queues, campaigns
• Advanced call flow visual design External database connect Sub call flow routines Playback, dial out and PBX functions Counter, chrono and statement nodes Dial out, mailing
• Real-time agents, groups & campaigns statistics
• Advanced scheduled reporting

Advanced Inbound

• Start, Pause, Stop inbounds from manager
• Define and assign multiple DID to same inbound
• Multiple recording mode (on, off, on-demand) and auto recording archiving
• Restrict inbound to specific hours, specific area code or custom condition
• Open hours schedule
• Define different call flows for close hours or disabled mode

Outbound campaigns

• Predictive, Preview, Progressive, Broadcast campaigns
• Start, Pause, Stop outbound campaigns from manager
• Multiple dialing mode (predictive, preview, progressive, power dialer)
• Assigned multiple calling lists with different weights
• External database calling list
• Dialing on specific hours, custom week dialing schedule
• Many calling list features such as max attempts, redial interval, scheduled call backs …

Agent panel

• “Zeroconf” multi platform panel
• Classic call center features Manual dial Multi parties conference Transfer, blind transfer Auto or on-demand recording
• Embedded SIP Phone
• PSTN phone mode
• Embedded browser Multi-tab screen pop Call related web page Advanced call center scripting functions
• Agent’s personal queue statistics and alerts

Graphic callflow designer

Quality Monitoring

• All recording history available through web-based manager
• Auto archived recordings
• Rate calls, inbounds, and agents
• Live agents monitoring (passive spy mode)
• Live agents whisper mode (active passive mode)

Multi-tenant architecture

• Multiple call centers hosting
• Advanced & granual users privileges

Extra features

• System replication and failover for more availability
• Easy scalability with multiple PBX
• Multisite
• External recording storage server for easy replication and encryption
• External database for statistics and call detail records
• CTI command line interface with full manager features

Contact us

Sales Department
+1 (866) 924.6072 #2100+1 (514) 316.1602 #[email protected]

See also

• Call Center
• Call Center Software