Remember to setup E911

[phinphan]

I have had voip for 14 years, never an 911 call before today. I was out of the office and staff tried 6 times before using cell phone. In addition to delaying help for my legal assistant, I shudder to think what the bill will be from bulkvs. So I took some time and got it configured (I believe).

I had it configured with Vitelity and when we changed providers I never hooked it up to bulkvs.

Learn from my stupidity and laziness!! Fortunately, she got help in time.

 

[ostridge]

Just a thought - how come you didn't leave the Vitelity trunk working for e911?
Nothing to stop you using both trunks until its all sorted?

 

[krzykat]

Just a thought - how come you didn't leave the Vitelity trunk working for e911?
Nothing to stop you using both trunks until its all sorted?

I know when I changed the lions share of my traffic to Skyetel, I no longer thought it worthwhile to keep enough traffic on Vitelity to maintain the $500 / month minimum that they were requiring. That's why I went to BulkVS for E911. That being said, I've had that "OOPS" moment in the past, and the carrier still passed it to the E911 but charged me a huge penalty ($250 / call) ... trying 6 times, I would just assume that it never even got through to the carrier for them to process.

It sucks and is a pain in the A$$ to do, (especially if you have hundreds or thousands of DIDs) .. but you should do an inventory check to insure that anyone that dials 911 gets through and you have it registered properly.

 

[phinphan]

Just a thought - how come you didn't leave the Vitelity trunk working for e911?
Nothing to stop you using both trunks until its all sorted?

I should have done that but as I said, laziness and stupidity are a powerful combination.

 

[phinphan]

I know when I changed the lions share of my traffic to Skyetel, I no longer thought it worthwhile to keep enough traffic on Vitelity to maintain the $500 / month minimum that they were requiring. That's why I went to BulkVS for E911. That being said, I've had that "OOPS" moment in the past, and the carrier still passed it to the E911 but charged me a huge penalty ($250 / call) ... trying 6 times, I would just assume that it never even got through to the carrier for them to process.

It sucks and is a pain in the A$$ to do, (especially if you have hundreds or thousands of DIDs) .. but you should do an inventory check to insure that anyone that dials 911 gets through and you have it registered properly.

Thanks. We have only one office location and 6 employees. All dialout is through the same trunk. We have 3 offices using the system so I set the bulkvs option to text the appropriate number for each CallerID which the system uses.

 

[krzykat]

Thanks. We have only one office location and 6 employees. All dialout is through the same trunk. We have 3 offices using the system so I set the bulkvs option to text the appropriate number for each CallerID which the system uses.

I'm a little confused ... One location, then you say 3 offices. Are you stating that you have one physical address, but in the building, there are 3 offices / rooms? I'd about say you only need 1 E911, but that depends upon your building layout.

The Ray Baum act say's:

"dispatchable location” information provided to public safety at the time of a 911 call. In the FCC’s proceeding that followed, it determined that dispatchable location includes a street address, but should also include more granular information such as building number, floor, suite, room, or other available relevant location information that can best assist first responders in an emergency.

 

[phinphan]

@krzykat It is one physical office that has 3 law firms inside. We each have a different phone number set in the outgoing callerid which dispatches to the same address but allows for the bulkvs resulting sms to go to the correct person for that office. If that makes sense.

 

[krzykat]

It does. So its one location, but you are using the Ray Baum method of each office having its own specific E911.

 

[phinphan]

It seemed the logical way to do it as I needed to set up e911 for each outgoing CallerID I might as well send the sms to the appropriate person for each office. I suppose i could have just set up a specific outgoing route for 911 with one caller id because it is a small office.

 

[Samot]

Something to keep in mind here. The new laws state that the *PBX itself* has to do notifications. You cannot rely on your carrier for these services. Right now your PBX is out of compliance for Kari's Law and needs to be brought into compliance by Jan 2021.

 

[phinphan]

@Samot thanks for the update. Us amateur IT guys are going to need some help. I hope @wardmundy gets the bug and writes a script so that a call to 911 generates the appropriate notification. I guess some dialplan code could do that but its a guess.

 

[Samot]

@Samot thanks for the update. Us amateur IT guys are going to need some help. I hope @wardmundy gets the bug and writes a script so that a call to 911 generates the appropriate notification. I guess some dialplan code could do that but its a guess.

Well the PBX vendor needs to have a PBX that supports this. So FreePBX has notices/alerts for 911 built in now. How that has translated over to IPBX, don't know. But it's a requirement of the vendor of the PBX system/software.

 

[atsak]

https://www.voip-info.org/forum/threads/e911-email-notifications-with-bulkvs-bulk911-com-to-some.24505/

That will do your notifications from your PBX. Modify to suit.

 

[phinphan]

I reviewed the law myself and since I'm not in the business of providing managing etc a mlts, it may not apply to me but it makes sense to do it anyway.

 

[kenn10]

IncrediblePBX already handles notifications on the outbound route screens for emergency calls. It can even announce via the paging system.

 

[Samot]

I reviewed the law myself and since I'm not in the business of providing managing etc a mlts, it may not apply to me but it makes sense to do it anyway.

If you are an admin of a PBX, one or many, just for your office or not. It applies to you.

 

[dhoppy]

If you are an admin of a PBX, one or many, just for your office or not. It applies to you.

He's a lawyer, doubt he needs your advice on interpreting the law.

 

[Samot]

He's a lawyer, doubt he needs your advice on interpreting the law.

Well then he is interpreting it wrong.

 

[dhoppy]

Well then he is interrupting it wrong.

I like talking to you, you remind me of my 10 year old.

 

[Samot]

I like talking to you, you remind me of my 10 year old.

HAH! Oh I see how you got me on that. My phone autocompleted the wrong word, I didn't check it and I just posted it. So the sentenced looked all funny. I get the hilarity.

Still doesn't change the fact that if you install, manage or operate a MLTS (i.e. PBX) this applies to you.

Multi-line Telephone Systems – Kari’s Law and RAY BAUM’S Act 911 Direct Dialing, Notification, and Dispatchable Location Requirements

In August 2019, the Commission adopted rules implementing two federal laws that strengthen emergency calling: Kari’s Law and Section 506 of RAY BAUM’S Act.

www.fcc.gov