TIPS Follow me question...

[Gary Vassalotti]

Ok, this may be a dumb question, but here goes:

I have a two line phone on my desk, extions are configured. When I am on the first line and get a call, it automatically goes to voice mail. I want it to ring the other line on the phone. I have tried many of the follow me options but still get voice mail...

What setting do I need?

 

[geopeterwc]

@Gary Vassalotti ... I had the same question using a two-line analog phone. The resolution is not quite a "follow-me" issue, but can be addressed by using ring groups.

See this discussion thread from 2011: https://pbxinaflash.com/community/threads/busy-forwarding-and-ringall-ring-groups.11463/#post-72554.

Though my problem/solution was originally using PSTN analog lines and analog cards in my PIAF to support the analog two-line phones using, the same approach works (using a Ring Group containing the extension #s on the multi-line phone and skip busy agents set in the Ring Group) with analog ATAs or SIP phones.

/Pete./

 

[islandtech]

On GrandStream, Yealink, and others, with call waiting enabled, the second call will ring