Boost Your Revenue Immediately
Front Desk Helpers Co has developed its own operators’ workflow automation solution for both call and contact centers.
The solution has an automatic call distribution (ACD); computer-telephony integration; interactive voice response (IVR); and universal queuing of internet channels, such as email, chat, short message service (SMS), social media. Also, we provide you with the ability to support your virtual operators, remote agents, and consultants.
A cloud-based platform has been developed and is supported by us. We equipped it with reporting, analytics, self-service portals and workforce optimization (WFO).
A well-developed API allows your CRM and operational support application integration. The main benefit of using the Front Desk Helpers Co Contact Center Service platform except for flexibility and scalability, it is the price and support. Our prices are favourable and competitive, our support is well-trained to provide you with a worry-free service and outsource your company tasks.
We offer the next services:
Front (help) desk support
We can offer you a help desk support team that will guide your process of flexible connectivity.
Сall center outsourcing service
We provide a wide range of opportunities for advertising and marketing, which involves informing customers and working with feedback on your product or service. Also, we offer a telemarketing to invite your clients for special events, providing a short free number, interactive voice menu application and of course, a record held telephone conversations with access to important statistical information for in-depth research.
Telemarketing industry
Our operators are a dedicated team because they use every opportunity of this method of communication to handle your either business-to-business (B2B) or business-to-consumer (B2C) campaigns.
Complete setup of telecommunications
Our outsourcing methods are aimed at creating business relations in external markets and strengthening companies in the long term. The ability to manage the system in an integrated manner is the prerogative of successful companies.
Market surveys research
Front Desk Helpers Co provides superior online market surveys, paid market surveys and other market survey services for companies requiring information gathered by a team of experienced, qualified analysts and specialists. Our combination of progressive techniques and tools, rigorous research methods and foreign language skills guarantees that your company receives up-to-date market data.
Outsource data entry
The database administrator or data entry operator keeps data clarified, understandable, and systemized. Businesses often need to transfer information from audio, video, paper, or electronic documents into data entry services. Nowadays, we have large-scale databases that can be hard to manage. Databases of galleries, photo-blogs, audio archives, and, of course, libraries. As time goes on, we need a management system even more than a data entry professional, so, who is the best to keep workflow smooth and effective? It is a professional that is well experienced with data entry and knows how to do it efficiently. We offer such an outsourced data entry service.
Outsource virtual receptionist
The Virtual Receptionist has the job of dealing with a large number of incoming calls. Often, the job involves negotiations with potential and existing clients requiring consultation on matters relating to goods sold or services provided. In rare cases, the receptionist’s job is a basic call answering service. This involves receiving calls from customers and transferring them to the company’s technical specialists. In both cases, an experienced Virtual Receptionist can resolve all issues and fulfill any necessary tasks.
- 24-hour answering service;
- Simple and convenient call forwarding system;
- After-hours answering service;
- Minimum call waiting time;
- High-quality operator service (all calls are recorded for quality assurance);
- Subscriber’s choice to listen and record desired information or switch to the operator; Subscriber’s information recorded in the database (leads to significant increase in repeat purchases by customers) Timely and guaranteed to inform customers about the actual conditions of sale of shares
Outsource operator dispatcher
We offer to dispatch services that help keep your customers happy and carriers will be focused on the work at hand. Outsource operator dispatcher and dispatching service team to provide the best communication link between your customers and carriers. By using automated systems or other methods of providing the customer service your business can lose a lot of money and time. Hence, fully automated systems and lack of human involvement usually negatively impacts customer satisfaction. We provide a live customer service and our agents will answer every call.
Bookkeeping
Bookkeeping is a part of the company management structure, so it keeps all financial accounting. This kind of services is provided to certain members, first of all, for directors or business owners. Bookkeeping keeps tracking the information about the financial position of the company.
Call center hosting solutions
Cloud-based easy to install hosting solution. Customers may access the service through different applications installed on their computers or mobile devices. You pay a fixed rate per each agent and receive a ready-to-go solution designed exactly for your needs. All technical issues aren’t your headache any longer. The maximum you had to worry about is the headsets for your office staff. What is convenient here – is your employees even do not need to work from the office. They can work from their homes or during the business trips.
Virtual office hosting solution
➤ Only $15/month for each staff member,
With equipment and 24/7 multilingual support for your call-centre included.
Setup your own call-center in 3 easy steps:
Place an order
Receive the equipment
Connect to a local network
Front Desk Helpers Co will help you with remote employees. We specialize in the setting up the virtual offices and organizing remote workers for businesses. Our experts will choose a remote team of professionals for you in the field where you are occupied. It will help you to cut costs: to avoid office routine and health insurance medical expenses, vacation or sick days; unemployment or staff replacement. The provider of hosted solutions will take care of the rest.
https://frontdeskhelpers.com/remote-virtual-services/
27 Avery Drive
Old Bridge, NJ 08857, USA
1-844-222-6368
[email protected]
April 7, 2023
Phone System 