Frontrange Solutions IP Office Suite/Contact Center

IP Office Suite is the latest VOIP product from Frontrange Solutions. This is a core communications framework, used by IP Contact Center suite, as well as by GoldMine Voice, Heat Voice, ITSM Voice solutions.

The features at a glance are:

• Extensive call switching support with many features from best of PBX world;
• CDRs for service providers;
• CSTA CTI link in SIP Server allows writing custom 3-rd party call control applications;
• Microsoft Live Communications Server (LCS) integration brings up blend of telephony, IM and presence;
• Programmable routing server allows adding any custom routing strategies;
• Software-based IVR, integrated with routing server, provides GUI builder to quickly create voice and routing applications; Several voice applications are pre-packaged, such as automated attendant and voice mail;
• Text-to-speech (TTS) and automatic speech recognition (ASR) support in IVR;
• Dial by name;
• Say to dial;
• Unified Messaging delivers voice mails also over e-mail, allowing synchronized telephony and e-mail based access to voice mails;
• Message waiting indicator for desktop phones;
• Bundled SoftPhone has several lines and allows transfers, conferencing, call recording;
• NAT traversal support;
• Centralized web-based configuration portal for easy system management and configuration;
• remote management and log console applications.

SIP Communications Server is a core call switching component, RFC 3261 compliant.
The following (not exhaustive list) features are supported in SIP Communications Server:

• vendors hardware support layer. Often incompatible implementations are made working seamlessly. Many vendors of gateways and phones, such as Cisco, Polycom, Audiocodes, VegaStream, Snom, ACT, UTStarcom, are supported.
• VOIP providers support (Vonage, Broadvoice);
• registrar functionality;
• digest and NTLM authentication;
• session timers;
• codec preferences;
• powerful dial plan:
  • dynamic and static endpoint configuration;
  • VOIP trunks;
  • prefix manipulation available (pattern match and substitute) for any call leg on a trunk;
  • trusted or authenticated access to a trunk;
  • load-balanced VOIP trunks;
• Rich set of PBX features:
  • call hunt group;
  • call park;
  • direct call pickup;
  • group call pickup;
  • call pickup from parking orbit;
  • call forwarding on not registered/no answer/busy/unconditional;
  • class of service restrictions for every user;
  • CDRs;
  • Least cost routing;
  • override class of service codes;
  • dialable user id support for hotdesking: user login/logout;
• NAT traversal scenarios support for distributed configuration;
• call-progress announcements;
• Music On Hold;
• CSTA CTI link which supports many call control service and call progress events, such as:
  • make call;
  • answer call;
  • clear call;
  • deflect call;
  • consultation call;
  • single step transfer call;
  • transfer call;
  • alternate call;
  • generate digits (DTMF);
  • hold call;
  • retrieve call;
• Microsoft LCS (Live Communications Server) integration enables enterprise-level features, such as:
  • telephony for Microsoft Office applications: dial from Outlook(Word, Excel);
  • missed and forwarded calls emails;
  • click to dial;
  • presence-based call forwarding;
  • desktop phone control from Microsoft Office Communicator software client;
  • presence and instant messaging for domain users;

Routing/IVR server allows:

• creating of voice application with help of GUI builder application from pre-packaged application blocks. Custom blocks, such as dip into corporate DB, can easily be added;
• deploying any number of IVR/routing applications simultaneously;
• application selector chooses right application, based on various criteria, such as ANI, DNIS, system properties, date or time of a day, etc.
• choice of Common Data Speaker profiles;
• 3-rd party ASR engine integration;
• using default or 3-rd party TTS engines for dynamic prompt generations;

Unified messaging is a voice mail system which enables:

• automated attendant telephony access to the voicemail box;
• e-mail access to the voicemail box;
• sending voice mails to e-mail recipients;
• message waiting indicator (MWI) lights up a desktop’s phone lamp.

Bundled SIP SoftPhone is a standard rfc 3261 based endpoint, which supports call:

• hold;
• retrieve
• answer
• transfer
• blind transfer;
• consult transfer;
• conference;
• recording.

Configuration web portal allows “access from anywhere” for real-time reconfiguration of any application within IPOS.
Installation of suite is provided with single installer, which brings up ready to go configuration.

See also

• Call Center Software