Genesis Communications, Inc.

111 Corporate Drive Suite #230
Ladera Ranch, CA 92694
Website: www.genesiscommunications.biz
Email: [email protected]
Toll Free: 877.851.3882
Fax: 949.429.7171

Summary:
Genesis Communications Hosted Call Center software is a hosted service that has allows for a better return on investment than a premise-based system, better scalability and high touch support. Our product is used by companies large and small, in the United States and around the world.

Features

• Integrated Call Control on demand
• System features the following modes: Outbound features: Predictive, Power, Preview, Inbound and Blended
• Easy to use Agent Interface, includes everything the agent needs to interact with callers.
• Advanced screen pop options allow managers to assign unique scripts and customize screen pop to each campaign.
• Admin Interface allows for Real-Time monitoring of calls (snoop) agent status, lines dialing and allows for real-time changes to agent campaign membership and real-time mode changes to campaigns.
• Advanced reporting features empower the manager to keep efficiency high.
• Trunking appliance allows for bandwidth savings and simplifies firewall configurations for customers in shared environments.
• Fully integrated thin clients are available which allows for better cost control and manageability than Pc’s. Includes integrated softphone and headset.
• Completely web-based, no Hardware or Capital Expenditure required.
• Agent training and support are included.
• Hosted in a high availability secure data center (Level3) with around the clock monitoring offers peace of mind knowing your agents will be able to work and not worry about Extended downtime from upgrades or hardware failure.

We also have integrations with leading hosted CRM companies, i.e.: (Leadmailbox.) and (Leads360.) and we have an advanced API that allows lata to be received into existing campaigns, allowing for calls to be made based on your business rules. and External link functionality that allows you to send updates to your web based CRM.

We offer NextLevel ClearChannel Internet to new and existing call centres, this service allows for cost-effective proven reliability and has proven to work well with our customer base.
Genesis and Nextlevel Voice also offer a completely integrated phone service. This service allows customers to have state of the art features available without buying expensive hardware and gives a better return on investment.
for more information on Nextlevel voice, see: (Nextlevel Voice.)